I purchased a front and rear panel to replace an old one. Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 sta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The grab rails look very good quality, and we're well packaged. Given four stars, as the review email came before the product, but when I emailed the company about this, they came back to me very quic... See more
Company replied
I ordered a p shaped bath panel in error without checking dimensions properly. I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.... See more
Company replied
A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I... See more
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Company details
- #90 of 115 best companies in Bathroom Supply Shop
- #28 of 36 best companies in Radiator shop
Written by the company
Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, Preston, United Kingdom
- 01772954749
- info@justbaths.co.uk
- justbaths.co.uk
4.4
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just what I needed and came quickly
4 August 2025
Reply from Just Baths
Hi Kathryn, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Item arrived in good time
Item arrived in good time, as described and was a good price.
I would recommend this company
25 July 2025
Reply from Just Baths
Hi David, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Filter was not the same as…
Filter ordered was not the same as shown in the advertisement, cheaper quality!
Delivery was very slow.
28 July 2025
Reply from Just Baths
Hi, thank you for your feedback. The filter you purchased comes in two versions, and we provide compatibility guidance on our website to help ensure the correct one is selected. If you believe you may have received the wrong version, please don’t hesitate to reach out, we’ll be happy to arrange a replacement if needed. In the meantime, I’ll share your quality concerns directly with the manufacturer, as this is the first time we’ve received such feedback.
I’d also like to sincerely apologise for the delayed delivery. While your order was processed promptly, it was unfortunately held up at despatch for a couple days. I’ll be in touch with you directly to make this right. Thank you - Cameron, Sales Manager
Reply from Just Baths
Hi Joe, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Ordering was easy
Ordering was easy, product was as described and delivered the next day, very impressed
17 July 2025
Reply from Just Baths
Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Justbaths had the best price online for…
Justbaths had the best price online for the specific cabinet I wanted by a mile. Not only was the price the best anyway that included delivery when all of the other suppliers wanted extra. The cabinet arrived promptly and was well packaged and a breeze to install. Great service all round and I would deffo use Justbaths again.
12 July 2025
Reply from Just Baths
Hi Al, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi John, sorry to hear you experienced some issues with the delivery. I'm currently looking into this with our logistics team, and will be in touch shortly. Thank you - Cameron, Sales Manager
Good quality and good service all round…
Good quality and good service all round , plus the price is right Well Done
1 July 2025
Reply from Just Baths
Hi Sid, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Good customer service
Good customer service, very responsive when I queried a couple of items both using online chat and on the phone. Price of the item I wanted was good and they even price matched a competitor to bring it in cheaper still. Delivery was on time and as planned. Recommended.
1 July 2025
Reply from Just Baths
Hi Duncan, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great communication
Great communication, and delivery within estimated timescales. Recommend!
24 July 2025
Unprompted review
Reply from Just Baths
Hi Natalie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Had an issue with a missing piece but…
Had an issue with a missing piece but as soon as I was put in touch with Stacy is was sorted asap. Absolute star!!
25 July 2025
Unprompted review
Reply from Just Baths
Hi Diane, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Quality customer service , 10/10
Ordered a Royce Morgan bath from Just baths.
Best price for this little bath. Excellent communication and constant updates on where order up to and delivery date. Even an email checking in how the delivery went.
Ordered an extra a few days later and was surprised to see it turn up with the bath as I was expecting it a couple days later.
Brilliant quality item and service from just baths to match. 10/10 👏🏻👏🏻👏🏻
14 July 2025
Unprompted review
Reply from Just Baths
Hi Gary, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
All very good quality and cheap!
18 June 2025
Reply from Just Baths
Hi Samuel, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great customer service
The bath we ordered was delivered quickly and was just as described and looked in the picture. One of the clips snapped as we were installing the bath. Stacey at Just Baths went out of her way to get a new set of clips sent to us. She was extremely helpful and even made sure the clips were sent to our home address as we were no longer at our holiday home. Excellent and friendly service. Would definitely recommend.
11 July 2025
Unprompted review
Reply from Just Baths
Hi Angiejd, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Returns/exchange policy is rubbish
Returns/exchange policy is rubbish. I ordered the wrong shape bath panel by mistake and although the one I wanted was exactly the same price and was being delivered from the same place by the same courier they refused to do a straight swop ,i,e deliver me the new one and take the wrong one back. Easy eh! No, was told I had to pay to return at my expense which was going to cost £46. The panel only cost £60! so hardly worth it. Poor customer service in my opinion.
6 June 2025
Reply from Just Baths
Hi Paul, thank you for your additional comments. As mentioned in our previous response, we’re sorry for the inconvenience caused. We’ve already discussed that if the wrong item is ordered, we ask customers to place a new order for the correct item and arrange the return separately.
While we always aim to assist where possible, combining deliveries and collections isn’t something we can guarantee, and any collections arranged by us do carry a charge. That said, I’ll be in touch with you shortly to discuss this in more detail and see how we can best assist. - Cameron, Sales Manager
Reply from Just Baths
Hi Elliot, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Elizabeth, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
I am happy with the price and quality…
I am happy with the price and quality so far I don’t have any issues very good
10 June 2025
Reply from Just Baths
Hi Aybur, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great customer services
Great customer services, understanding and fast responding, all resolved. Would use again.
20 June 2025
Unprompted review
Reply from Just Baths
Hi Stuart, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
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