Justbikestuff Reviews 26

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

For the ORDER #JBS1262, the item - WILDCAT K2 PLUS MTB BICYCLE × 1, White / 27.5" has some defects as attached photos, and I would like to return and refund for this, and for the bike seat part, t... See more

Rated 5 out of 5 stars

Ordered it Friday morning, got delivered Saturday afternoon, bike came in top notch shape, took it down the Halfords for a free bike check and everything was fine passed every section it went over, th... See more

Rated 5 out of 5 stars

I am extremely chuffed to bits about my bike order that I’ve placed. I purchased a Wildkat k2 white mountain bike from this company. Bought last Friday and delivered on Monday only part was missing fr... See more

Rated 1 out of 5 stars

Bike will come really fast..but quality is unacceptable..during a first trip front derailleur was broken...tyres was fited in a wrong way...ive been sent a mail to seller but no answer at all..I'm afr... See more

Company details

  1. Bicycle wholesale

Written by the company

We are an ecommerce Bike Shop offering wholesale prices on everything from bikes and apparel to parts and tools. We have a 12,000 sq ft warehouse based in Redditch in the UK and offer next working day delivery on most of items. Our e-Bikes and Mountain Bikes are very popular with a wide choice of in stock items to choose from. We are also stockists of the SealSkinz product range.


Contact info

3.8

Great

TrustScore 4 out of 5

26 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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Rated 1 out of 5 stars

Very bad after 10 minutes broke and I…

Very bad after 10 minutes broke and I emailed them but I never had back really bad

30 August 2022
Justbikestuff logo

Reply from Justbikestuff

Hi Sophie, your name doesn't match any orders with us. We will be happy to help if you can give our warranty team a call in the morning as we are closed today. Please send in your proof of purchase to our customer service email admin@justbikestuff.co.uk and one of our team will be happy to assist you tomorrow, Regards

Rated 5 out of 5 stars

Excellent service and excellent quality…

Excellent service and excellent quality for money

24 July 2022
Justbikestuff logo

Reply from Justbikestuff

Thanks for the great review Paul! We appreciate you taking time to respond and hope you are enjoying your bikes! If you need anything in the future please do get in touch.
Regards
Rob and the team at Just Bike

Rated 5 out of 5 stars

Ordered it Friday morning

Ordered it Friday morning, got delivered Saturday afternoon, bike came in top notch shape, took it down the Halfords for a free bike check and everything was fine passed every section it went over, the ride feels amazing! Definitely worth the money

19 July 2022
Unprompted review
Rated 5 out of 5 stars

A great service!

A great service!

An honest, reliable and considerate company, putting people first, before profit.

I would sincerely recommend, and use again.

Mark (Midlands)

3 July 2022
Justbikestuff logo

Reply from Justbikestuff

Hi Mark, thanks for the great review! We really appreciate your business and if you need anything in the future don’t hesitate to get in touch!
Regards
Rob and the team at Just Bike Stuff

Rated 3 out of 5 stars

For the ORDER #JBS1262

For the ORDER #JBS1262, the item - WILDCAT K2 PLUS MTB BICYCLE × 1, White / 27.5" has some defects as attached photos, and I would like to return and refund for this, and for the bike seat part, the stick was fall down inside and cannot take out easily as photo.

For the product that is unused and in original packaging as attached photos too.
So may I know what procedures should I do to next for the return & refund?
Thank you so much for the information and help.

4 June 2022
Rated 4 out of 5 stars

The bike looks nice

The bike looks nice , it is for my daughter , handle bar is not wide enough and the side stand which I received is too big for the bike and not useable . Other than that all looks good .

27 May 2022
Rated 5 out of 5 stars

Fantastic service

Fantastic service, super fast delivery and friendly, up to date communication the whole way.

Bike was very high quality and will definitely use company again.

Glad I found them online.

8 April 2022
Rated 1 out of 5 stars

I haven't received it

I haven't received it please contact me on 07495 473339 James thompson

18 March 2022
Justbikestuff logo

Reply from Justbikestuff

Hi James, we have tried to contact you on several occasions by telephone and email as we need to validate your information. Our system flagged your order as the address on your card didn't match your shipping address and as such we cannot fulfil it until we get clarification on this. I have again left a voicemail asking you to call us back to resolve this, so we look forward to hearing from you soon. Our contact number is a freephone 0800 865 4866 and we are open 08:30 to 16:45 Monday to Friday.

Rated 5 out of 5 stars

I am extremely chuffed to bits about my…

I am extremely chuffed to bits about my bike order that I’ve placed. I purchased a Wildkat k2 white mountain bike from this company. Bought last Friday and delivered on Monday only part was missing from mine was the saddle pole one call to let them know and the next day the saddle pole and a drinks holder / bottle came with. Can’t fault this company at all highly recommended and reasonable priced. Will be placing future purchases again. 😊😊😊😊

4 February 2022

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