JustCBD Reviews 322

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I've been ordering from here for several years. This last year has not been very customer driven. I get orders i didn't order and orders i've place that don't seem to ever come through.

Company replied

Rated 5 out of 5 stars

I have been ordering from them for quite a while now. I like how they have a good selection of products and they offer weekly discounts. I use their sleep gummies and their customer service is always... See more

Rated 1 out of 5 stars

I’ve been ordering their CBD gummies for years. The past year the customer service has been awful. My monthly subscription orders never get sent until I email repeatedly. Emails are ignored until the... See more

Rated 5 out of 5 stars

I’ve been buying from JustCBD for quite a while now, and I’m really satisfied with their products. The quality is consistently good, and everything I’ve received has met my expectations. Shipping is r... See more

Company details

Information provided by various external sources

JustCBD Store is among the top online market stores for buying CBD products. We have numerous, high quality CBD topicals, vape oils, edibles and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a 16 oz and only received a…

I ordered a 16 oz and only received a 11 oz bottle !!!!
Tried to get help, but what happened is I think your company just ignored me

9 January 2023
JustCBD logo

Reply from JustCBD

Good Day

We are sorry for the issue, the product you mentioned is sold in a 16oz jar, as the description says, and the Net Weight of the product is also listed on that item in the description with the ingredients and nutritional value. Someone from customer service will reach out to you regarding this issue. You can always reach customer service direct at 833-4587822 Mon-Fri 9am to 5:30pm EST.

Rated 5 out of 5 stars

loyal customer

Always quick shipping and great packaging! Their products really help me to relax and fall/stay asleep.

1 February 2023
Rated 5 out of 5 stars

My cat started obsessively licking a…

My cat started obsessively licking a certain spot after an illness. Two vets wanted to medicate her with gabapentin. I started her on JustCBD cat treats daiily and a calming diffuser and the obsessive behavior completely stopped. Great product!

30 September 2022
Unprompted review
Rated 5 out of 5 stars

I got my order

I paced an order on 12/19/22 and have not received it yet. I sent a request (#116184) on 1/4 23 to find out when it will be delivered. I then received a response that the order was lost in delivery and that a new order was being sent ASAP. I received my order 2 days later. This is the correct way to handle my problem. I am very happy this has been cleared up. I will continue to buy from this company.

4 January 2023
JustCBD logo

Reply from JustCBD

Good Day

I sincerely apologise for this issue. I have looked at your order looks like FedEx lost the package. I will reship this package and items for free. I will refund your money for this order

Rated 3 out of 5 stars

I'm an experienced user of CBD and THC…

I'm an experienced user of CBD and THC of all kinds of products. The price and quantity of was what really had me buy. So for the experienced users I would recommend not to buy. For the inexperienced I think that this would be a great choice.

25 December 2022
Rated 5 out of 5 stars

CBD pets

Fast delivery. The CBD just for pets has done wonders for my dog. She is able to be more active now. I believe it helps with her pain. She has hip issues. Very happy with this product. I would recommend it to anyone that needs to help their pets. It also helps with anxiety.

11 December 2022
Rated 5 out of 5 stars

I easily cancelled my subscription

I needed sugar free gummies because of diabetes. They did not work out for me and my subscription was canceled after simply being honest about my experience. Thank you for being so responsive and getting everything straightened out.

4 January 2023
Rated 5 out of 5 stars

I have had a sleep issue for many…

I have had a sleep issue for many years. I use to fall asleep then wake up two hours later and not be able to fall asleep. I started taking regular CBD gummie bears and it helped a little bit, then I discovered Just CBD with melatonin and whow all my sleep issues are gone.

1 June 2022
Unprompted review
Rated 3 out of 5 stars

I was looking for a black Friday sale…

I was looking for a black Friday sale on what I usually ordered, but was told no. So I just placed my usual order. 220 piece, 3,000mg, multi color, Gummy bears. Instead I got 100 piece, 1,000mg multi color, Gummy bears. Not a good substitution. I have preferred that they would have told me that they were out!

25 November 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look