JUST EAT Reviews 

There are so many things on so many levels wrong with this company both internally and out front that I am utterly dumbfounded how it is made possible for them to operate here in Spain. Time will tell how absolutely flawed this concept is. People do need to realize how hard they work for their money and forget about throwing it at less than mediocre and/or frankly rip-off "services."

Read this before you order groceries on line with just eat. ! Warning must read let me tell you about my experiences with just eat. I use them regular for takeaways but this year groceries because have no car till my new one is built delivered so when you use just eat the prices are higher for items so you get free delivery over £15. Which is fair. But I have had deliverys groceries missing a good few times and I think on few times ie like baccy in plastic see through bags from retailer it is possible that the one or two bad driver could see inside and the bags are packed to top so items can fall out and not sealed at top so goods could fall out as well my latest order I had goods shopping items missing and they said JUST EAT said on this occasion they carant refund me for missing items so not only did I pay higher prices on goods for the free delivery £15 or over I spent 56 and had 5 bags full I carant have a refund on items missing if you use deliveroo the bags are better and most are sealed so the process is better don’t use just eat unless you just get one or two items and you can see at door that is my way of thinking the bags are full to top not sealed and some retailers use clearish bags so items can be seen inside as well make you mind up every one just eat said no refund on my items that were missing spuds ceral bars vine tomotoes pasta sauce and other things so if I was you I’d use deliveroo because there process is safer better my way of thinking and just eat let me down on no refund on missing items I ordered I from then

What went wrong, didn't arrive, how can they improve shut down!! they just don't want to know when it goes wrong

Customer service is the nature of business of Just Eat, yet it is so bad that calling it as unprofessional is not enough. Once you receive an incomplete food order, it all goes downhill. While the restaurant admits they made a mistake, yet Just Eat would not credit for it despite multiple counts of contacting them and their promise to issue a credit. One does not feel like placing another order through them anymore…
Also, in order to use a specific delivery address, one always has to fiddle at the time of order. Not very user friendly.

My food was burnt. Just eat don't care. They always refuse refunds even send photo as proof. Avoid. If I could give minus 0 I would

If I could give 0 stars I would. Ordered from McDonalds only to receive part of my order missing. Put in a claim through the Just Eat app but they rejected it based on "looking at my account". I only ever use them for McDonalds and have put in complaints previously due to cold food. You pay for their service, you pay extra for the service charge, and you pay extra for the delivery charge, so you expect to receive what you have paid for, including the food being hot. It was their choice to credit my Just Eat account for my comment regarding the food, which I can only use if I reorder anyway. Now I have not received what I have paid for, they have decided to not provide me with a "good will gesture" as they put it, based on the above. Good will gestures are not what a company should offer when a customer is missing items from an order. If a customer does not receive their order or part of their order, they are legally entitled to a refund, not compensation. After various waste of time robotic e-mails as no matter what I said they didn’t seem to get the point or care for that matter, and there was no decent human to talk to either, I have now given up trying to get my money back. So they basically stole my money for the missing food. £10 is a lot to me when I was trying to treat my children, so I hope they find something nice to spend it on and are happy with stealing customers money. I don’t normally leave reviews, but they have pushed me into leaving this as I am totally disgusted by their attitude over this and total lack of customer service. From reading other reviews, I know I’m not the first this has happened to and unfortunately, I know I won’t be the last. They’re ok until something goes wrong, which is not how a company should operate. I won’t be using them again after this, so if you are reading my review, please think twice before you order from them too or you could end up with the same stress they have caused me.

I cancelled an order and received notification of cancellation. The Food was delivered hours later ( left outside my door, didn't ring ) and now I've been charged. No way of contacting them..... Do I just wait for a refund ?? Bad service I think.

Ordered from kfc (they are not responsible for drivers)
My order was stolen by delivery driver, had to order another which was delivered fine, just eat do not vet their drivers so anyone can steal your food, even had one driver stop for ages and help his self to our food, as you could see on map but the vendor said they are not responsible for the delivery, so because of that I won’t be using just eat again and I have been a member for a long while.

I have ordered two hamburgers on the app, It said it was delivered but I didn’t receive it. We waited two hours and we tried to call but they said it was up to the restaurant. Never again

Get delivered cold food after spending £25 plus.
Delete the app.
These people don’t care about your food or order.

Total disaster. Still waiting for a demand I made nearly 2 hours ago.

I ordered from TFC elda. There was no hint of any issues. I waited two hours. Nothing arrived. I called them they told me they don’t deliver to my area ?? They marked the delivery as delivered at 22:25 and proceeded to charge me. I contacted just eat. That was hard enough. I used chat and other methods it was late at night so I gave up. The restaurant didn’t answer after that. I had to go away for work and followed up with just eat when I got back to be told they had not address things within 48 hours and since then no one has helped. I paid 25 euros and have nothing to show for it. My contract is with just eat and they should have helped reclaim the money. They don’t look after their clients at all

Food spilled all over the floor

Food was delivered spilled all over the floor in front of our building, the driver even admitted it was his fault and we would get our money back, but customer service is refusing to pay a refund because their system apparently does not allow for it. Ridiculous.

With Just eat I find the interface annoying and it's hard to find the things I want. For example, I want great vegetarian and vegan options (main dishes) with meat options (for friends).

What I don't like is that imagery used by restaurants is 'stock' photography not what the food looks like. Introducing UGC would help balance this especially when pizzas on Google are NAP but on Google Maps they're Sicilian, New York, Montanara etc and often mas frozen and reheated and dressed.

The customer service by others I didn't have the same experience but I wasn't complaining.