I have bought clothes from Just Elegance previously (when it was joined with other manufacturers as Leading Labels) but this shop closed down which was sad as I prefer to try clothes on at a shop. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have bought Just Elegance for many years usually at the Grantham Boundary. So pleased to get another fitting jeans with the elastic added to the material. Lovely blouse ,and received today so a... See more
The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (inst... See more
Company replied
Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the co... See more
Company replied
Company details
- #106 of 254 best companies in Ladies' clothes shop
- #253 of 615 best companies in Clothing Shop
- #49 of 73 best companies in Clothing supplier
- #17 of 39 best companies in Fashion designer
- #9 of 17 best companies in Shopping outlet
Written by the company
Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.
Contact info
32-34 Sampson Road North, B11 1BL, Birmingham, United Kingdom
- 0121 693 6030
- jecustomerservices@justelegance.com
- justelegance.com
4.6
Excellent
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Just Elegance
Thanks for leaving us a review! We're glad to hear that your order arrived promptly and that the fit met your expectations. We hope to welcome you back again soon.
-TEAM JE
Reply from Just Elegance
Thanks for leaving us a review! We're glad to hear that your order arrived promptly and that the fit met your expectations. We hope to welcome you back again soon.
-TEAM JE
Reply from Just Elegance
Thanks for leaving us a review! We're glad to hear that your order arrived promptly and that the fit met your expectations. We hope to welcome you back again soon.
-TEAM JE
Decent quality at purse friendly prices
Very fast delivery of attractive well presented jumpers.I’m sure I’ll be delighted with them when I wear them in the colder weather.
27 October 2025
Reply from Just Elegance
Thank you for your kind feedback. We’re really pleased you were happy with the delivery and presentation, and we hope you enjoy wearing your jumpers when the weather turns cooler.
Regards
TEAM JE
Happy customer…
Super fast delivery and fantastic product! Would definitely recommend using this company. I will be purchasing again!
19 October 2025
Reply from Just Elegance
Thank you so much for your kind words! We’re delighted to hear you were happy with both the delivery speed and the product. Your recommendation truly means a lot to us, and we look forward to serving you again soon.
-TEAM JE
Great service
Whilst on a short break in Ireland I saw a pair of trousers I liked. Unfortunately they did not have them in my size however, when I got back home I was able to get them online. Very pleased with my purchase.
18 October 2025
Reply from Just Elegance
Thank you so much for your lovely review! We’re delighted to hear you found the trousers you liked and that you were able to order them online once you got home. It’s great to know you’re very pleased with your purchase — we hope you enjoy wearing them, and we look forward to welcoming you again in the future.
TEAM JE
Arrived on time& excellent fit.
Arrived on time, excellent trousers, have been looking for a long time for this style & length. Good fit.
22 October 2025
Reply from Just Elegance
Thank you so much for your great review! We’re delighted to hear that the trousers arrived on time and that you’re happy with the style, length, and fit. It’s especially rewarding to know you’d been looking for this for a long time. We really appreciate your feedback and hope to welcome you back again soon!
-TEAM JE
The top and packaging was perfect
The top and packaging was perfect.
I am a new customer and expected a discount but didn’t get when I purchased the item. Perhaps next time.
10 October 2025
Reply from Just Elegance
Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with the top and that the packaging met your expectations.
We truly appreciate you choosing us for your first purchase, and we’re sorry to hear about your disappointment regarding the discount. Your feedback is important to us, and we’ll certainly take it into consideration as we continue improving our offers for new customers. We hope to have the opportunity to welcome you back and provide you with an even better experience next time.
Regards
TEAM JE
Great product purchased at an excellent…
Great product purchased at an excellent price. Free shipping too.
1 October 2025
Reply from Just Elegance
Thank you for your great review! We’re really pleased to hear you’re happy with the quality of our goods. We appreciate your support and hope to serve you again soon.
TEAM JE
Reply from Just Elegance
Thank you for your great review! We’re really pleased to hear you’re happy with the quality of our goods and the quick delivery. We appreciate your support and hope to serve you again soon.
TEAM JE
Good quality goods and quick delivery
23 September 2025
Reply from Just Elegance
Thank you for your great review! We’re really pleased to hear you’re happy with the quality of our goods and the quick delivery. We appreciate your support and hope to serve you again soon.
TEAM JE
Reply from Just Elegance
Thank you for your kind feedback! We’re glad you appreciated our prompt service and well-packaged delivery. Your satisfaction means a lot to us.
Regards
TEAM JE
Love feel of these.
Easy to order, I already have a black pair which I love but slightly big on waist etc from a shop. So I ordered next size down and unfortunately too tight on lower leg and ankle. Such a shame so had to return.
11 September 2025
Reply from Just Elegance
Thank you for taking the time to share your feedback. We’re really glad to hear how much you love your black pair, but we’re sorry that the next size down didn’t give you the fit you were hoping for. We understand how disappointing that can be, especially when it’s so close to being right.
We truly appreciate you letting us know, as fit feedback like this helps us continue to improve. If you’d ever like help finding the best size or style in the future, our customer service team would be more than happy to assist. Thank you again for your support, and we hope to welcome you back soon.
- TEAM JE
Reply from Just Elegance
Thanks so much for your lovely review!
We’re really happy to hear you love the top and that the delivery was nice and quick. Hope to see you again soon!
-TEAM JE
Easy to deal with and produced trousers…
Easy to deal with and produced trousers that suited me and fitted well
9 September 2025
Reply from Just Elegance
Thank you for your kind review! We’re really pleased to hear that you found us easy to deal with and that your trousers suited you and fitted well. Your feedback means a lot to us, and we look forward to helping you again in the future.
-TEAM JE
Good quality.
Carefully packed. Lovely cropped trousers, very good quality and value. True to size and well cut, Looking forward to wearing them when the warmer weather returns!
6 September 2025
Reply from Just Elegance
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality, fit, and value of the cropped trousers, and that they arrived carefully packed. It’s great to know they’re true to size and well cut. We hope you enjoy wearing them when the warmer weather returns — thanks again for taking the time to share your feedback!
Regards
TEAM JE
Easy to use site and fast delivery
Easy to use site and fast delivery, only disappointed there was no email acknowledging the order.
27 August 2025
Reply from Just Elegance
We’re sorry to hear about the lack of an order confirmation email. That’s certainly not the experience we want to provide, and we’ll be reviewing this to make sure acknowledgements are sent promptly in the future.
-TEAM JE
Reply from Just Elegance
Thank you for your feedback! We’re so happy to hear the dress exceeded your expectations and arrived on time. We truly appreciate your support and hope to see you again soon.
-TEAM JE
Size,fit price all great
Size,fit price all great. Been looking for trousers weeks not fitted nice, these are comfortable and look tailored and made lovely
Also delivered in time and response from customer service prompt and helpful. Thankyou
22 August 2025
Reply from Just Elegance
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you’re happy with the size, fit, and comfort of the trousers, and that they look tailored on you – that’s exactly what we aim for.
It’s also great to know your order arrived on time and that our customer service team was prompt and helpful. Your feedback truly means a lot to us.
Thank you again for choosing us, and we hope you enjoy wearing your trousers!
-TEAM JE
Cropped trousers love them perfect fit…
Cropped trousers love them perfect fit have had them before would recommend them I would buy them again
16 August 2025
Reply from Just Elegance
Thank you for your feedback. We’re sorry to hear that the posting didn’t include enough detail. We appreciate you pointing this out and will use your comments to improve the clarity and usefulness of our future postings.
-TEAM JE
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