Just Energy Group, Inc. Reviews 415

Worst customer service I have received in my entire life. Cancelled my plan with them after six days because I wasn’t getting an email at all after confirming my email 4 times. Somehow I got billed 50 dollars for six days of service and the ladies I talked to were rude! RUNNNNN

Just Energy is Just a Fraud and Cheating. I signed up inside Sams Club and they claimed that they are offering this service with the collaboration of Sams Club. The Just Energy sales lady clearly gave me 6 cents per KW rate and she said it doesn't matter how much is your usage you will never go over 7 Cents per KW. AND now my first bill is $88.00 for the usage of 617 KW which means I am paying more than 14 cents per KW!!! What is this? If this is not a cheating then what else is FRAUD AND CHEATING!!! SHAME ON YOU JUST ENERGY
Update: Customer Service rep called me and she offered me comparatively better rates for 6 months which I declined because still rates were higher than what originally promised. So they promised that they will not apply any charges for breaking the contract and I can switch to any other company. They also promised me for $25 credit on my existing billing statement. So let's see how it goes.

Run for yours lives. This company is laced with endless pitfalls and decrepit business practices. Armed with proof from my billing history, I called the customer service line to obtain clarity on a miscellanies charge that I needed corrected on my bill. IN ANY OF THE PAST BUSINESS PRACTICES I HAVE MADE WITH ANYONE TO THIS POINT I HAVE NEVER FELT SO DISRESPECTED IN MY LIFE. Proof in hand, I have now spent well over 30 hours over the last dew days trying to get someone to acknowledge the mistake in my bill. To my surprise I was actually able to get a "escalation team manager" to acknowledge that what I was stating was correct. If you though I was pissed before here comes the best part. After acknowledging that I was right and agreeing that the adjusted payment that I made was correct he informed me that a team member would be in contact with me to discuss what all had happened. Cool. I go about my business, to only find that they have sent me an email stating that they have been urgently trying to call me about my bill and are going to disconnect me on the 19th. Know let me add some context. I am a 25 year old male who is very active on social media and constantly on my phone. IF THEY WOULD HAVE CALLED I WOULD HAVE SAW IT! But I digress. I call customer service for them to lead me on another 3 day 40 hours long goose chase of being placed on hold hang up on and being forced to call back. After repeatedly calling, I some how am able to come in contact with the representative who acknowledge that there was a mistake. After another 2 hours on the phone, we finally were able to agree to have my bill adjusted and your probably thinking case closed problem solved and I live happily ever after. WRONG!!!!!!!! They have the audacity to give me partial credit as if I cant back track through my bills and find the mistake my self! At this point, they are straight up calling me stupid to my face and basically are leaving me with the ultimatum of not paying and them selling my debt to collect, or canceling and receiving a 200$ early termination fee plus the disputed amount. I tell you this much if you want to sleep good a night, do not go looking through your just energy bill statements because there is no unseeing the damage they have done. Also if your reading this and thinking about adding there service beware of the of the free nights and lowest rates based on your area illusion. They are only trying to bribe you into signing a lengthy contact to initially charge you low rates increasing them to ridiculous amount. They are preying on you not paying on time so that they can charge you DNP and disconnection fees. Also beware of the flat rate scam as well. If your not on auto pay your bill will never be under 300$. Also when speaking with customer service after they screw up your bill immediately as to speak with the escalation management team to help resolve your issue because the lower levels are there just to stall. Granted it also depends on who you speak too, there are only about 5 of them so keep calling back until you get someone who is competent enough to understand the problem and can at least not contradict them selfs as much in their lies. I would say around the 4th day of calling you will begin to hear the uncertainty and shame in their voices as they aimlessly try and make since of how they are going to justify wrongdoing in seamlessly placing a family in such a situation during COVID. Like we already dot have enough to deal with. But again I digress. I hope all the representatives read this that work for this company and remember that there is this such thing as karma.

UPDATE**********
The reply from the Just Energy is a fraudulent attempt at saving face. I call the customer service number as instructed with no answer. They have yet to correct inaccurate information on my account.

We signed up for Just Energy about 6 months ago at a SAMS Club and honestly up to this point, we have been very unsatisfied with the rate that we are being charged. We've contacted Customer Service and unfortunately they've been of no help. When we originally signed up we understood that because we were signing up at a SAMS Club that we weren't under contract, and that we would have free electricity from 9pm-6am. So far neither of which have been true. If I misunderstood something, I invite Just Energy to contact me.

UPDATED New review: Wow, wow, wow this company truly impressed me! I wrote a complaint on this site (see below) and within 24hrs Just energy resolved it! Not only did they provide me the $45 gift card I had asked for but a wonderful customer liason manager by the name of "Alicia" took the time to research and make sure that I had the right electrical plan to fit my needs! She was a complete gem to work with. Now thats what I call customer service!!!! I've changed my "1" star rating to a "5" star just based on Just Energy's commitment to correcting my complaint and making me feel like a valued member of their team! As far as, the actual service is concerned, my 1st months bill seemed pretty reasonable and im enjoying the weekends free plan. But honestly, after providing such an awesome resolution to my original complaint, I feel like I'm in very good hands and don't plan on going anywhere for a long time! Thank YOU Just Energy for upholding what I call the "goldstar standard" of keeping the "customer-first approach!" Keep up the great work, more businesses should follow your lead!

Old review: As I was shopping in Sam's Club one day, I came across a "Just Energy" representative. After speaking with him I signed up at the store. I was excited and looking forward to not only getting lower rates but to also getting the $45 gift card from Sams Club. Approximately, 2 business days later, I recieved an email stating that I would need to pay a $275 enrollment fee to sign on with Just Energy. As a single parent on a fixed income, I could not afford to pay that amount just to "switch" electrical companies, so I asked to cancel my application. A couple of days later, I called Just Energy back and asked if there was a way to get around the $275 enrollment fee, they explained various ways and I chose to send in a "letter of credit". I always pay my bills on time so I sent in a letter of credit showing a whole year of timley payments from my former company--which by the way should have shown them that I was an excellent customer to bring on board. Fast forward a few weeks later, I go to Sams Club and attempt to use the $45 gift card and it was DECLIEND! I was told that because I cancelled the original application that I signed up for in "Sams CLUBS and then re-enrolled over the "phone (due to confusion over the enrollment fee) I forfeited my $45 gift card. I was very angry. It was so frustrating to go through all of the trouble to switch companies and then not get to enjoy the $45 gift card (which is something I TRULY needed during the current tough times were living in). I said all that to say this, Just Energy you should STAND BY YOUR WORD! If you entice customers to sign up via Sam Club with low rates and a $45 gift card, then you should keep your promise despite miscommunication with a customer. Just for that I plan on switching back to my former company only because I don't like how I was treated. I signed up at Sams Club I should have gotten the gift card point blank period. To me its the principle of the matter that counts. Id rather give my hard earned cash to a company that treats me fairly rather than to one that doesnt! You lost a great customer! Signed Angry Mom!

I’d do 0 stars if I could because the company is a complete scam. They get their money by straight up lying to you about changes and additions in your bill. I asked very carefully and in a number of ways if my bill will change in anyway whatsoever or if there will be extra bills or fees. They reassured me there are no extra charges. Come my first bill they’re charging me a 50$ activation fee and a 50$ per month flat rate fee. When I asked them why they lied they said they told me. Again, I very carefully made sure before signing up about this. They straight up lied to me! A month or so after this I moved and I have to pay a 50$ termination fee that nobody mentioned and they referred to a collection agency instead of just calling me. I’m very sorry I ever got involved with this company. It has resulted in about $250 of bs bills and a headache. Also, they’re impossible to get a hold of.

Representatives of Just Energy just scammed me in the grocery store by offering me a store gift card if I was a customer of the local Pennsylvania energy company, which I am. Before I knew it, I had switched my energy supplier to Just Energy without the representatives ever mentioning the words, “supplier” or “Just Energy”. Luckily, I read something the scammer was holding in his hand and realized what was going on. I told the scammer that I absolutely did not want to change my energy supplier, and he said okay, no problem. When I got home, a third party verifier called to confirm that we wanted to switch our supplier to Just Energy. I told him absolutely not. I will be contacting the Consumer Protection Office of the PA Attorney General’s Office. This type of business practice is absolutely unacceptable and borders on criminal.

DO NOT SIGN UP WITH THIS COMPANY!! I have been a customer with Just Energy for approximately seven years and have not had any complaints until recently. Not only are their rates ridiculously high, all of their customer service representatives I spoken with in the past couple of months have been extremely deceitful and misleading. Just Energy has not followed through with their so called "promos" and when you call in to ask questions regarding billing issues and what you have been told by previous reps, they are unwilling to help or work with you to resolve the issue. What a convenient time for a company to be so unwilling and unhelpful to their customers, especially those of us who have been customers for quite some time.

Do not sign with just energy , they are absolutely horrible to deal with ... I called when I was moving service and their Agent told me that that was the last bill I will ever be paying so I went ahead and I made the payment to the penny didn't do anything wrong here then to my surprise couple weeks later I get a bill from them which they claim was generated afterwards it is absolutely not fair that your agents do not know what they're doing and the consumer has to pay for it not only did you say that I have a bill which I asked the agent a thousand times on that phone call if I owed anything other than what I was going to be paying and she said no no no nothing else is owed not only did you send me a bill but you also sent me to collections I want to speak to somebody who's at your highest state in the company please connect me to someone

I have been with Just Energy for 7 years .Base Saver III plan: This is a budget-friendly plan with a fixed electricity rate as low as 7.6 cents per kWh when you use an average of 1000 kWh of power.

I have been a customer for many years without complaint. For that last year my bill has been extremely high during the pandemic. Many times I have had to choose between lights and food for my family of 5. The fast talkers tricked my into a 3 yr contract that recently found out. Can't cancel cost to much. No loyalty from JE. Helped in no way during pandemic.

So I have never heard of this company and they wrote my mother 2 letters thanking her for being a customer when she never signed anything. It says her account will be closed this October 13th 2020.

We tried to call to find out what this is an theres no person that is answering.

As far as we are concerned this is a scam as both letter have two DIFFERENT account numbers.

Worst Energy company ever, never never use this company, consider this company like a fraud company, I hope if there is zero for it, only good for the first month, then you just all different charges from nowhere and make it very expensive, hard to talking to a Service people, The service people always friendly but the charges are way to high,will not use this company ever again

I would put 0 stars if I could. This company is unethical and criminal. I brought my accounts (2 properties) up to date in order to cancel my service with them (which I made clear to the rep when I settled my account). After doing so I later received additional billing for almost $1500 they claim I still owe. That amounts to $4600 for 2 properties for just 3 1/2 months service!! I pay 1/3 that amount with my current provider. I have contacted them a couple times to try to resolve this dispute and no one has been able to justify the exorbitant charges. Now they're sending collection agents to collect. A NIGHTMARE! DO NOT SIGN UP WITH JUST ENERGY!!!

I have been a customer for way too many years for me not to get to use my points. I like Just Energies prices. I tried to log onto my account to use my points and it said my account had been suspended. There has to be a good reason as I am a loyal customer. I wanted to get a gift card for my daughter. Ugh

Just Energy continuously changes due dates on billing. They charge late fees when our bank, Wells Fargo, shows Just Energy received our payment as much as 5 days earlier. For example, our bill was due on 9/14. Wells Fargo showed Just Energy received the money on 9/11 and was cleared on 9/11 but Just Energy Wants to charge us a late fee AND ARGUE ABOUT WHEN THEY RECEIVED THE MONEY!! Just Energy sucks! We call them every month to complain! DO NOT GET SUCKED INTO USING JUST ENERGY!

I contacted Just Energy Perks program today to redeem my points. I was told that they are no longer able to honor the perks program. I've been a customer for over 3 years. I planned to use my points for gift cards for my grandkids birthday... I am furious about this. It's next to impossible to speak with a human reguarding this matter! When I visited the perks website it clearly states that customers who are already enrolled will continue to accrue points for redemption. What kind of bull is this? ***Why can't I get your email so I can send you my phone number?***

UPDATE: I NEVER imagined Just Energy cared about anyone or anything besides J. E. ! For 3 years I had nothing positive to say about this company especially their customer service dept. Liliana w/Just Energy reached out to me and asked if “I might be willing to allow her the opportunity to “TRY” to make things right?” I flat out told her “there was nothing in this world, I could ever think of, that could possibly undo the damage that had been done!” She again asked if I would hear her out and allow her to juat try. For the first time, I actually had a live person on the other end of the line who sounded sincere and as if they might possibly care about their customers and was genuinely hoping she could change my mind. She was very patient and allowed me to vent (very loudly) about how disappointed I was with JE. I had so much to say and she actually just listened. When I was through, as shocking and unbelievable as it may be to believe, JE acknowledged and resolved not just one or two of the issue’s, but every single concern/complaint I had. They were able to resolve every one of them and not to their satisfaction, but instead, to mine! Do I still owe a balance? Absolutely! I used their services, I wasn’t expecting nor was I looking for a free ride. I just needed them to prove, in some way, that they cared about their customers happiness! Again,I never imagined they could’ve ever made things “right” again (I never thought I’d even give them a chance$ JE & Lilliana, thank you for going above and beyond to make all the wrongs, right again. Thank you al for working with me rather than against me. This is the exact kind of “customer service” many companies no longer possess. We should all work together during these most difficult times, instead of working against the other. It’s the only way to ensure we all succeed! Thank you again for all you have done to help me. I would have given 5 stars but one was for the reasons we ended up here in the first place. Liliana, You are the true definition of ”excellent customer service”! Best regards! T. J.

I got scammed by a sales rep thinking my bill would be lowered and on my PG&E bill I’m getting billed by both companies.. I have been on hold for a representative for well over an Hour Now!!! I just want to cancel my service this company is horrible and they have scammed me out of money that I could have saved..