Just Energy Group, Inc. Reviews 415

I was a customer of 10 years regularly talking to customer service over the years with changing plans and even one change of address, without any issue. Then they seemed to have made changes in their customer service and everything went down hill when it came to a change of address at the end of last year. I needed power at 2 locations, one for current residence and one for residence under construction. The rep and I went over what was needed more than once because they did not understand and after several times going over it I was assured everything was handled. However my current residence was shut off and power was only to my construction. I called and after many more times of going over the issue it was resolved with them starting a new account giving me 2 altogether and that they could no longer follow the timeliness for shut off of current residence so I would have personally call and have it disconnected, which I said would be fine. When the time came I did just that, and was told that it is disconnected which I questioned many times that old residence was disconnected and new was still active for fear of another incident. After reassurance that everything was done we said bye, paid my final bill when the statement came through and my old account was then was removed (by them) from the just energy app to where it could no longer be viewed via my end. All seemed fine. Then we began receiving emails of failure to pay, which everytime we looked our current account showed to be up to date. So then I call customer service to determine the issue, where they looked and stated that there was no issue showing. After a month of receiving what assumed was spam emails at this point I call again. This time I am told that we have an outstanding bill on my old account which racked up $400 of charges. I inferred to where the charges came from and it showed to be for power usage after the date of disconnection so naturally I contested. So it went in for investigation and recieved no response until I called to determine if it had been resolved. They then told me they would remove the extra charges after I told them about the old being scrubbed from any means of me being able to see it, howeveri must still pay for the electricity after my disconnect date because the system showed that I never put in for the disconnection. So I contested again giving the exact date and time that I called since all calls must be recorded and they can go back and listen. Again an investigation with no response until my call again. After several more times of this, each time I'd go further up the ladder hoping that the issue could be resolved, but only being told that I never called at that date and time even though I emailed my phone records from my phone provider as proof. Which that just led to them tacking it sneakily onto more my current residence bill with no breakdown just a show of one sum usage which i had never used in comparison before, so i did the math and my normal usage removed left the exact amount i had contested off the old account. So if i still refused to pay that it would result in my current residence being disconnected. Finally after a month with no avail I figured I'd opt out to another company and take the break-of-contract fee of $175 and pay my final bill. Yet even through this they have now sent me a $1000 bill as a final goodbye in my defeat. Do not go with this company, they are not the same company I once loyally used. I would not recommend to anyone else and wish that my 1 stars could be less!

I was at Sam's Club today a d the young man from JustEnergy scammed me into signing up with them saying they can lock me into 14 cent electric and 99 cent gas I said does that include taxes and everything because BGE is less then that and he says yes. I said well what if BGE goes down and he says they won't... Well I thought well thus is good because gas with all the taxes and other charges are iover $1.60. Well. he sendsz me an email about the free gift cards I am supposed to get a d says the is an image you can open and see everything, it said image but noting woukd olen he says well it will open on you computer. I did not have my glasses with me so he took me step my step through the contract and I signed it rignt there in the Club. I didn't get home until several hours later and put my glasses on and read the email and it said attached is a copy of my contract and a copy would be mailed to me but there was no attachment. I read on that email that I woukd still be responsible for taxes and other charges so the young man lied to me and now I will be paying 1.5 times more for electric and .12/therm more for gas. I tried to call and cancel my contract but they were closed so I sent an email asking them to cancel my contract. In Maryland we have 3 days to cancel a contract if the contract was signed outside of the business. My email has a tracker on it so I will know when they open it. I will be taking them to court if they do not cancel my contract. I am on disability and can not afford to pay hundreds of dollars more a month. I was td that my bill would be less a d if not I could cancel at a y time. I do not even have a copy of the contract nor a copy of the cancellation policy. I was by law supposed to receive both of those. I am most definitely reporting them to the better business Bureau. I am just so upset...i will ha e to shut off my heat and keep my lights off and God help me this summer when I die of heat stroke for thers is no way I can run the AC. very long.

Every other day I look at my bill and it’s higher. 405 to 489 now today 522 and nothing showing me why! This company is a JOKE!

I would give them no stars if possible. Had them set up my energy at a new home, 2 months later we get a door knocker from fortis saying they’re going to shut our energy off. I call just energy and they lost my account so we go through again and set it up. I pay an emergency connection fee with epcor and they bill me. Then I decide to cancel with just energy as epcor had better rates and I call to disconnect just energy, they lost my account again! I don’t exist. The customer service swore I didn’t have any accounts with them. 2 months later I get a bill from just energy that’s due the day I get it and I call them and I’m at risk for it going to collections!
All energy companies suck but at least I’ve never had the power shut off when I was with epcor/encor

I was given a bad deal by their Dallas-based marketer named Lailani Flowers. She persuaded me to switch energy providers by informing me that the bill I was paying for my prior supplier was excessive. It turned out that Just Energy's bill is rather expensive.

So, was on a plan because my mother was staying in my home but I switched to a month to month because she was suppose to move out. My bill went from 100 dollars+ to 300, and now the are saying my bill for December was 700 buck and that I owed 1000 dollars by FEB 1 2023. They claim that since I was on a mo th to month bases it goes off the market, which I guess means they charge you the highest they can. I'm in the process of switching now and do not recommend this company because they will scam you. Oh and the 1000 dollars they say we owed, this is after my mother paid 200 buck and I paid 400. Their math doesn't add up.

Scam company they hacked into an account I had with another energy company and almost got us charged 200 dollars! do not answer the door when they come to your house they will get info from you and forge your signature.

They don't deserve a star ..they full of crap they train their employees to say they work for oncor that this and that and to top of the stupid rep leaves a pamphlet with just energy on it .then they try to switch u carriers without ur authorization this company is just a scam plus the rep don't even use his real name but it's OK there's an investigation going on and I do have cameras so he can't say he never went to my house lying about everything

I was set up with just energy by fraudulently. And I've been trying to get out of it since September of 2021. They refunded partial money in May, but they are still billing my gas bill. When you call, nobody wants to answer the phone to talk to you. you can never get a manager. they are nothing but a huge scam. I want this off my Nipsco bill now.and I want my money back that they have taken from nipsco

I signed up with Just Energy walking through Sam's Club and it was a big mistake. They assured me that all that's going to change on my bill was the supplier, but that was not the case. I downloaded my gas usage for the last 2 years to compare what I paid before to what I'm paying now and it's a big difference. Here is the scam: They guarantee you a rate of $1.049/therm for 3 years, which sounds great when they point out the CONVERSION RATE on your gas bill of 1.061. This is not the same thing! The lady I spoke to today at Just Energy offered me a lower rate to stay with them of $0.749/Therm for 3 years. If I had the $0.749/therm this past month, my bill would have been $44 less. She even offered up the information that NIPSCO's current variable rate is $0.732! So Just Energy is still more expensive! This whole time I was paying double for Just Energy's supply charges. So I went ahead and cancelled my service with them. If they charge me $50 for the cancellation, I’ll make that back in 2 months. DO NOT SIGN UP FOR JUST ENERGY!

Wish I could do 0 stars. They started service before the date I had requested. I was charged a $175 early termination fee by my previous provider, but Just Energy would not own the mistake or reimburse me. Terrible customer service.

Everyone right through to the installation team were professional. I was very impressed with the care taken by the installers to do the job right and finished cleanly.

This company is a complete rip off. They cornered me at Sams Club promising big savings etc etc. Bait and switch. Left them two days after signing up and then found out my electric bill for 2 days was $86.00 - FOR 2 DAYS. Unbelievable. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.

As I look at the other reviews I’m actually going thru the same thing I was approached while shopping at sams club saying my bill would be lower and within the next 30 to 60 days I would receive two gift cards but those days have come and gone and I’m yet to see the difference in my bill and also still haven’t received neither one of the gift cards smh just full of bull crap

If I could give 0 stars I would. They tell you the savings with them would be great. However, your monthly bill has doubled and you’re trying to figure out why. It’s due then charging you more than your current company BGE. Today they are still in Sam’s club telling this same lie. Sam’s Club should do better when vetting companies to come in their building to sell their products/services.

They have door to door salesmen and they created an account without my father's consent. We never switched so we should not pay if we still have our provider. According to my father the salesman asked to see current bill and use his phone to create an account using the email on phone which he doesn't use. My father told him will not switch but will think about it but the guy still made the account.

This is the worst energy company I’ve ever had the displeasure of being associated with. I am contacting the PUC here in Texas with my complaints. From day one four months ago they have been nothing but problems for me and it seems that even though the phone number shows to be from Houston I never get anybody that can speak proper English. I’m dumping this company and hope no one will consider associating their billing for energy through them. If I was able to give zero stars that’s all they deserve.

I was lied to at Sam's Club from the Just Energy Rep!
I was told like everyone else how good the free nights program was and I showed him my TXU bill and he said I was going to save so much money... After receiving my first bill for only a half a month and it was higher than my entire month with TXU. So Around 2x higher to be exact! I then called in and complained about it and was told they would call me back with a resolution. Before I knew I had my next bill in and guess what it wasn't even a month and 2x as much. I then spent multiple hours of my life that I won't get back trying to resolve this. I went ahead and changed company's before I received another bill from them. I then received a letter from a collections company! So they sold my account instead of helping me. I'm now on my 3rd hour with Sam's Customer service and somehow keep getting disconnected when transferring me??

This is a bogus company. No way would I ever recommend this company for energy. They scammed my wife and me into dumping our company for energy because they promised lower rates. We literally kept from doing our laundry during the day to save and still received a bill way higher than what we are used to. They hooked us at the local Sams, don’t let them get you too. Trust me you’ll be sorry. Based on the recent reviews, it doesn’t seem like we are the only ones.

Thank you all for writing your negative experiences with Just Energy. I have been comparing rates and Just Energy excludes the rates they charge on their bill breakdown. Additional charges are listed on the Energy Facts Label, I almost missed the extra expense. Thank you for leading me away from this company.