JustFly Reviews 200,698

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of navigation and the clear, simple booking process. Many people appreciate the convenience and the ability to find good value for their money, often noting that the prices are competitive and sometimes even better than booking directly with airlines. The notification emails and alerts for lower fares are also frequently mentioned as helpful features. However, some customers also noted issues with the booking process, such as difficulties with virtual agents, unexpected cancellations, or problems with seat assignments and baggage rules not being clearly displayed. A few other people also felt that the website could be unclear regarding additional costs or experienced technical glitches that made completing a purchase challenging.

What people talk about most

Price

Consumers find price to be ambiguous, with many praising competitive pricing, lower fare alerts, and the... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. While many customers found the booking... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease of use and... See more

Website

Users describe ambiguous interactions with the website. Many customers found the site easy to navigate,... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the service as outstanding,... See more

Based on these reviews

Rated 4 out of 5 stars

I did what I wanted in a simple and clear way. It is OK, I am surprised by name changing: I started with Travelocity, then name changes to JustFly. I hope it is not a ruse.

Rated 4 out of 5 stars

Well compared with other agencies that I checked for booking flights, I observed that justfly simplified the method of searching for booking, the dates to choose from, and give you more details in the... See more

Rated 4 out of 5 stars

I've never had a problem this far using just fly I've been using it every time I fly thank you very much for your due diligence and hoping for window seat going and coming

Rated 5 out of 5 stars

Absolutely loved the lower fare alerts! I was able to purchase the best flights for my budget! Easy experience with all the information needed. My only wish is that it was compatible with my calenda... See more


Company details

  1. Flights search site
  2. Travel agent

Written by the company

JustFly was created by a team of technological experts with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low cost tickets efficiently in a user-friendly environment. We have partnered with over 400 airlines to deliver the best prices possible to our customers. Our team of travel agents is ready to assist you on the phone you can rest assured we're with you every step of the way to make sure your vacation is flawless.


Contact info

4.1

Great

TrustScore 4 out of 5

201K reviews

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Rated 2 out of 5 stars

By the time we paid their booking fee…

By the time we paid their booking fee and then found out they also charged a fee on seats, we would have paid less going direct to the airlines. Trying to call customer service was a nightmare as well. I would not recommend this company as a travel service.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought cancellation insurance thru…

I bought cancellation insurance thru just fly..
Had to cancel trip and now just fly say that I have too contact a third party to file a claim, even though I paid just fly for the insurance.
They say they have no way of contacting xcover, the insurance company, and xcover's website say that I have to get the information from just fly!
Very frustrating after being on the phone for hours and getting nowhere, couldn't even get a supervisor on the phone.. Better business bureau is next!

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Triple check what you're buying as it might turn out to be an upsetting experience.

so I bought a multi city ticket on this website and it has been a nightmare.

I bought a ticket from LHR to KIX via HEL and then back from HND to LHR [direct] and the price was not cheap cheap, but reasonably priced.

The flight from LHR - HEL - KIX was lovely as Finnair always is and my ticket included 2x 23kg luggage allowance which I didn't need as I only had 1x 22.5kg suitcase but it was nice to have.

I am due to fly back on the 22nd April 2026 from HND to LHR with BA and to my surprise, the ticket that justly.com got me it's a hand luggage ONLY ticket. makes no sense at all as I was told that the allowances were the same for the whole trip. That my friends, was a lie as confirmed by BA just now.

Ended up having to pay extra on BA.com to get my suitcase back from Japan to the UK.

Needless to say I will never buy another ticket from this site.

It makes no sense to buy me a ticket with such a good allowance coming in to Japan but flying home I get no allowance at all? I mean... how is that even possible?

14 April 2026
Unprompted review

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