JustGoodGlasses Reviews 

962
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company, often expressing complete satisfaction with their purchases. Customers consistently praise the high quality of the products, noting that frames feel sturdy and lenses are crystal clear, providing excellent vision. The ordering process is frequently described as straightforward and easy, with many appreciating the quick turnaround times and efficient service. Reviewers also highlight the fantastic value for money, finding the prices to be excellent and significantly more economical than other options. Many people are particularly impressed with the reglazing service, which allows them to update existing frames with new prescriptions at a fraction of the cost of new glasses. The company's communication is consistently rated as brilliant, with prompt responses to queries and regular updates on orders. Customers also appreciate the thoughtful details, such as sending empty frames for PD measurement and the professional packaging of returned original lenses.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and value of the... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and overall... See more

Quality

People report positive experiences with quality, with many customers expressing delight and satisfaction with... See more

Order

Customers consistently note positive experiences with the ordering process, highlighting its ease and... See more

Price

Consumers find price to be a significant positive, with many reviewers highlighting the great, fair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t be happier with my prescription sunglasses from JustGoodGlasses. The ordering process was straightforward, and entering my prescription details was quick and easy. I was a little nervous... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Website very easy to use. Uploaded prescription and had the sunglasses delivered very quickly. Highly delighted with them. Substantial frames, exactly like the picture on site. Wor... See more

Company replied

Rated 5 out of 5 stars

I've ordered two pairs of varifocal glasses from this company and I've been really impressed by the quality. For varifocals, they include an additional step of sending you the blank frames with carefu... See more

Company replied

Rated 5 out of 5 stars

Great varifocal sunglasses at a reasonable price. The nearest to wraparound you could get. Previous wraparound sunnies from another retailer had very bad lower lens distortion that made my bike han... See more

Company replied


Company details

  1. #8 of 45 best companies in Glasses store
  2. #11 of 50 best companies in Sunglasses shop

Written by the company

Quality on trend prescription glasses and sunglasses online with 100% satisfaction guarantee!


Contact info

4.9

Excellent

TrustScore 5 out of 5

962 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(962)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Glasses and so economical

Really pleased with my glasses ,all done within 2 weeks from sending the prescription and design online .
Alot more economical than Specsavers and boots who I have used in the past ,will definitely use this firm again 🤓👌💗

1 October 2025
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Reply from JustGoodGlasses

Hi Gillian, Thank you for your great review. I'm glad to hear you are really pleased with your glasses.

Rated 4 out of 5 stars

A little more communication

A little more communication, such as glasses received for reglazing and glasses collected by Royal Mail for delivery would be appreciated. Otherwise an excellent product at a very reasonable price.

1 October 2025
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Reply from JustGoodGlasses

Hi Antony, Thank you for your review and feedback. We will look in to improving our communication for the future.

Rated 5 out of 5 stars

Unbelievably prompt service!

The unbelievably prompt service!
Excellent Service, Ordered Friday evening Arrived Wednesday, ordering could not be easier for prescription Distance Glasses

30 September 2025
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Reply from JustGoodGlasses

Hi, Thank you for your great review. I'm pleased to hear you had excellent service with us and found it easy to order.

Rated 5 out of 5 stars

Love the new glasses I bought

Love the new glasses I bought. Quick delivery and response. Will definitely be buying from here again

30 September 2025
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Reply from JustGoodGlasses

Hi, I'm pleased to hear you love your new glasses. Thank you for your great review and we will look forward to making any glasses for you in the future.

Rated 5 out of 5 stars

The service was easy to use

The service was easy to use. The glasses arrived within 2 days great

29 September 2025
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Reply from JustGoodGlasses

Hi Jane, I'm pleased to hear you found our service easy to use. Thank you for your kind review.

Rated 5 out of 5 stars

1st time

1st time brought on line very impressed

25 September 2025
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Reply from JustGoodGlasses

Hi Dave, Thank you for your 5 star review. I'm pleased to hear you are very impressed with your first order with us.

Rated 5 out of 5 stars

Great varifocal wraparound sunglasses

Great varifocal sunglasses at a reasonable price. The nearest to wraparound you could get. Previous wraparound sunnies from another retailer had very bad lower lens distortion that made my bike handlebars look tilted by several inches!
Really good idea to send empty frames for photo to get PD measurement with stamps to post back. It also gives the customer a chance to see if the frames fit and are suitable.
Brilliant service from Jon in customer service. When I told him I needed them for a holiday trip he pulled out the stops and got them back to me with a week to spare.

23 September 2025
Unprompted review
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Reply from JustGoodGlasses

Hi Carol, Thank you for your fantastic review. I'm so pleased to hear you are happy with your new sunglasses and happy with our service.

Rated 5 out of 5 stars

Excellent service

The whole process was simple, easy to follow process, great choice of glasses and very good prices. The service and delivery was great. This is the 3rd time I've used this company and will definitely use them again

2 September 2025
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Reply from JustGoodGlasses

Hi Amanda, I'm pleased to hear you found the whole process easy. Thank you for your great review and your continued custom. We will look forward to making any future glasses for you.

Rated 5 out of 5 stars

Excellent

Repeat buyer. They always get it right and go out of their way to help. Great Customer Service and prices

3 September 2025
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Reply from JustGoodGlasses

Hi Marie, Thank you for another kind review. I'm pleased to hear you received great customer service with us.

Rated 5 out of 5 stars

Great service!

Great service and really fast! I ordered a reglazing of a frame that has no CE mark and they had no problem with that. Brilliant!

3 September 2025
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Reply from JustGoodGlasses

Hi Paulo, Thank you for your kind review. I'm pleased to hear you had great service with us.

Rated 5 out of 5 stars

I’m impressed how easy was that.

Easy to use website with good selection, prompt confirmation of order and prompt delivery are my highlights but I’ve used the product for about a week now and have had no eye issues. I can’t say that about any other more expensive glasses I’ve had so well done.

3 September 2025
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Reply from JustGoodGlasses

Hi Ian, Thank you for your fantastic review and leaving us 5 stars. I'm pleased to hear you found our website easy to use and you are happy with your new glasses.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick despatch and the prescription was just right

3 September 2025
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Reply from JustGoodGlasses

Hi Stephen, I'm pleased to hear you found it easy yo order. Thank you for your kind review.

Rated 5 out of 5 stars

Excellent service from Just Good…

Excellent service from Just Good Glasses. Prompt and efficient and very happy with my new lenses.

1 September 2025
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Reply from JustGoodGlasses

Hi Steve, I'm pleased to hear you are very happy with your new lenses. Thank you for your great review.

Rated 5 out of 5 stars

Hurricane Snooker Spec

Ordered a prescription pair of Hurricane snooker glasses, delivered within a week. Great value at £74.99, great quality and service.

3 September 2025
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Reply from JustGoodGlasses

Hi Lee, I'm pleased to hear you are happy with your new snooker glasses. Thank you for your great review.

Rated 5 out of 5 stars

Made 3 orders and all the glasses…

Made 3 orders and all the glasses reglazed for me where absolutely perfect. Old lenses were sent back to me too. Very impressed for the price. Excellent thankyou.

28 August 2025
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Reply from JustGoodGlasses

Hi Thomas, Thank you for your great review. I'm pleased to hear you had excellent service with us.

Rated 5 out of 5 stars

Individual style

Straightforward process lovely glasses 🤓.

28 August 2025
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Reply from JustGoodGlasses

Hi, Thank you for leaving us a kind review and 5 stars.

Rated 5 out of 5 stars

Excellent service

Excellent service, great glasses and simple to order.

28 August 2025
JustGoodGlasses logo

Reply from JustGoodGlasses

Hi William, Thank you for leaving us a kind review and 5 stars.

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