Justice For Tenants Reviews 

224
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, clear advice, and supportive approach, often describing them as empathetic and dedicated. Many people appreciate the team's expertise and persistence in navigating complex situations, providing invaluable guidance. Reviewers frequently highlight prompt responses and quick actions, noting the efficiency in addressing inquiries and escalating cases. However, some customers also noted that responses could be slow, leading to delays and extended waiting periods for updates. A few people also felt the service sometimes provided generic advice instead of personalized support, with some specific issues not being fully addressed.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for the team's dedication,... See more

Customer service

People report positive experiences with customer service, often praising the prompt replies, expert guidance,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences,... See more

Response time

Customers had positive experiences with response times, often receiving prompt, quick, and thorough replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm overall happy with my experience with JFT. They can be slow to respond and I think communications could be improved in giving all necessary information in one go instead of someone providing thei... See more

Rated 5 out of 5 stars

I have been absolutely overwhelmed by the support from Justice for Tenants. From the very beginning, they have been incredibly professional, kind, and patient, guiding us through every step of the p... See more

Rated 5 out of 5 stars

Me and my ex-housemates used their services after being evicted. Our situation was very complicated and as we were going through the process after the eviction, all of us were scattered around Lond... See more

Rated 5 out of 5 stars

The staff at Justice for Tenants were so great! Kind, empathetic, and clearly doing such good work to represent the underrepresented. Even though it took a little while, for them to respond to my inq... See more


4.0

Great

TrustScore 4 out of 5

224 reviews

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4.0

All reviews

(224)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

After contacting multiple organisations…

After contacting multiple organisations looking for advice on how to deal with a very stressful situation I'm facing with my landlady, I have finally found one that has really helped, given great advice and information and even referred me to a solicitor, on a no win, no fee basis. Steven my contact has been amazing in clarifying many points applicable to my situation and outlining where I stand legally and what my options are. Thank you

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Justice for Tenants helped me through RRO and deposit claims

Justice for Tenants helped me through the process of deciding if I was able to submit a Rent Repayment Order, they pointed out that I wasn't able to due to a certain law that I wasn't aware of which saved me time and effort filling out the RRO form. They did however help me realise that I could put in a deposit claim and referred me to partnered solicitor who could help me through the claims process.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

No response, lost a client with all the evidence, and case he took on by himself.

I would not go anywhere near these. I had contacted these on many occasions about an unconverted commercial property that were being let as a HMO that I was living in. They never responded after the first email.

As the adage says 'if you want a job doing do it yourself'. Thankfully I did as I knew they wouldn't be up for the challenge when all the evidence was there

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Just want to praise Steven

Just want to praise Steven — he responds very quickly and was able to solve my issues, even referring me to the relevant organization. Very professional and efficient!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievably patient, understanding and clear.

Me and my ex-housemates used their services after being evicted.
Our situation was very complicated and as we were going through the process after the eviction, all of us were scattered around London and abroad, so we were not very co-operative or clear as a group, but the team of JFT stuck with us through it. They were always very clear, patient, understanding of all our complications and willing to find solutions.
I definitely recommend and trust them.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, the team responded promptly and gave me lots of details and were very quick with passing my case details across to the recommended solicitor. They picked up an issue which we didn’t even realise ourselves and were very helpful with what steps we could take for that issue. Thanks Justice For Tenants!

5 December 2025
Unprompted review
Rated 1 out of 5 stars

This service is designed to create a hope and waste of time

Phone is not being answered and make you wait forever for nothing and waste the time. The website has no proper contact details. Only available way is via Web Form where they ask to provide all the details and then never reply to the emails. This service is designed to create a hope and waste of time.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Their unwavering dedication

Their unwavering dedication, expert guidance, and loyal support were truly invaluable.

Despite being a small non-profit organization, their commitment to helping tenants is nothing short of remarkable.

I cannot recommend them highly enough!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

When no one came to my aid

I had a time sensitive issue, it was suggested that I contact Law society, which I did. There was unlimited solicitors for my choosing however, no one could help me with my issue. I was on the verge of giving up, someone suggested Justice for Tenants, immediate response from JFT, the cloud over my head cleared. There is now movement. Absolutely appreciative of this organisation.
Thank you so much Justice for Tenants

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Responses might take a while - be patient. They are a brilliant team and these cases can be incredibly complex (far beyond comprehension of the lay person). Overall journey for me has been 13-14 months, but it’s worth it. Thanks so much team.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing and Unhelpful Service

I am disappointed with the service I received. I provided my personal details and explained my issues, hoping for tailored advice or a direct conversation. However, instead of personalised assistance, I received a generic, lengthy reply that I could easily find online. This was not what I was expecting, and it did not help address my specific concerns. I expected more attentive and customised support. Very disappointed with the experience.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Justice for Tenants Team helped me…

Justice for Tenants Team helped me understand my rights and refereed me to a solicitor which I am very hopeful that they will help me recover my deposit back and get compensation which my previous estate agency refused to return and now ignoring my emails.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Team working for the average person!

The team were to-the-point and gave me clear advice and then referred me to a no-win, no-fee solicitor. Took a while to get a reply after my submission (understandable considering the small team!), but once I did the team were great.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Justice for Tenants are on it!

The staff at Justice for Tenants were so great! Kind, empathetic, and clearly doing such good work to represent the underrepresented.
Even though it took a little while, for them to respond to my inquiry, once I had completed the appropriate contact form they were incredibly helpful. Be patient, they get a lot of inquiries, and they WILL get back to you.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and reliable support

I have been absolutely overwhelmed by the support from Justice for Tenants. From the very beginning, they have been incredibly professional, kind, and patient, guiding us through every step of the process with our deposit issues. What felt like an impossible situation has been made manageable thanks to their expertise and persistence.

I am eternally grateful for the help we’ve received — not only for the outcome, but also for the reassurance and confidence they gave us along the way. I cannot recommend Justice for Tenants highly enough.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Hopefully for jusice

I contacted these people in desperation ,they gave me hope and contact for the correct solicitors to help me they DO NOT solve the problem ,but provide assistance ..

12 September 2025
Unprompted review

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