I recently had my alarm system upgraded by Justice Alarm Systems, and I couldn’t be happier with the service. Everything went smoothly from start(visit from the surveyor Trevor ) to finish. The... See more
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Ian and Martin were polite and industrious, doing their utmost to fit an alarm system suitable to my needs. They were careful with my property, making good any slight damage caused by moving/replacing... See more
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Justice have serviced our intruder alarm for several years and it has not given any problems. It is always easy to book an appointment within a couple of weeks for routine maintenance. Both the a... See more
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If your company acts the same as one of your drivers then justice is the wrong name for your company. I do have the van details on my dash cam but I'm sure you will know who the driver is on t... See more
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Company details
Written by the company
Truly protect your home or business with Justice Fire and Security. Specialising in CCTV cameras, retail & home security systems, fire alarms and intruder alarms, access control systems. Established for more than 35 Years , Family run Business. Over 10,000 satisfied customers. NSI Gold Accredited installers and providers of alarm monitoring facilities. Police and Insurance recognised.
Contact info
Unit A3 OYO Business Park,187 Park Lane , B35 6AN, Birmingham, United Kingdom
- 0345 468 0927
- Admin@justicesecurity.co.uk
- justicesecurity.co.uk
4.0
Great
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Justice Fire & Security
Thank you Simon for your 5* Review we really appreciate it. Hoping to be of service to you in the future.
We had electronic security door with…
We had electronic security door with phone entry access updated and panic buttons fitted for extra protection and monitoring.
Excellent Service with Professional and courteous staff.
A+++ Service
11 April 2024
Reply from Justice Fire & Security
Hi Sophie Thank you very much for your review
Reply from Justice Fire & Security
Thank you John for your review much appreciated
Great Fire & Security Company
Quick efficient installation and thorough easy explanation of system operation, plus good back up on queries.
25 July 2024
Reply from Justice Fire & Security
Thank you Michael for your review its much appreciated
Decent Company
I was a little disappointed that the price had to be increased after the fitters survey. However the installation team were excellent and the after sales service when solving a network problem with telephony (free of charge) was quick and helpful. All in all very satisfied, we will be using you again.
1 March 2024
Reply from Justice Fire & Security
Thank you for your great 4 star review it means a lot. We do try to get things right at survey stage with regard to pricing and it is usually right the majority of the time ,very occasionally however our engineers do come across an issue that may have been missed on the original visual survey and we advise accordingly. We are glad you were happy with the high standard and quality of installation and after sales service.
Beware !
Be very careful when dealing with Justice. We had a dispute over a charge that we were not made aware would fall outside of our maintenance contract. Despite many attempts to clarify the situation, having been told by the MD that we had been quoted for the work, a copy of that quote could not be provided by the company. When booking an engineer there was no quote, and no mention of an additional charge. The accounts department ignored all requests from us for several months, and then threatened legal action. We had no option but to pay the invoice, but have referred Justice to Trading Standards for investigation.
The domestic alarm system is mediocre by today’s standards, the app is pretty poor and our experience is that their procedures & customer service are both severely lacking. Not a pleasant company to deal with.
Updated following the response received today, 25/7/24:
Response has taken the best part of 6 months to receive, is factually incorrect (we had windows & doors replaced, not a new telephone!) and is not a true reflection of the issues and events.
Trading Standards will be updated accordingly.
20 November 2023
Unprompted review
Reply from Justice Fire & Security
we are sorry you were not happy with the service provided however you called us following alterations you had from your telephone/internet provider which is outside of your maintenance contract with us , we gave you our standard call out charge over the phone for which was accepted and we duly sent our engineer out. following the engineers visit we sent out our invoice which you then disputed. I hope this clarifies matters but if not please do not hesitate to contact our admin team.
Helped out when no one else would!
Had a new build house and electrician fitted an alarm,
however would not programme it. You wouldn't believe how many local alarm companies refused to help........that until I spoke with Justice Fire and and Security. Extremely helpful and understanding and booked me in for an engineer visit within a week.
Polite and professional, the engineer programmed and fitted components and had me set up in hour. Great service and thank you Justice Fire and Security for helping me out when no one else would. Would definitely recommend this company
21 April 2021
Unprompted review
Reply from Justice Fire & Security
Thank you for your response we aim to please
I called justice Fire & Security
I called justice Fire & Security for an alarm system for our house the surveyor came on time went through all what we needed for the house said he would get a quote and get back to us that was over 2 weeks ago given up waiting. Do not bother with these people waste of time all talk no action. steer clear,would have given less star but only go as low as 1 star and thats to good.
3 April 2021
Unprompted review
Reply from Justice Fire & Security
Dear Mr Coyne we didn't actually visit your property to carry out the survey in the first place. The initial survey was booked however it was then subsequently cancelled by yourself (via e-mail) as you had said your son had arranged for someone else to come in. Are you sure you are not referring to another company as we didn't even visit as you had described. If you could remove this negative post it would be appreciated as we were not even given a chance to quote, thank you.
Bad Advice when leaving
So had this service for many years- no issues. Wanted an upgrade but they wanted to charge £££ so decided to get another company. Asked them what the next step was and they asked for an email from us to discontinue their service. We did this and there was a 3 month cancellation time, fair enough.
5 months down the line our old sensors went off. We thought we had left them?? Phoned Justice and they hadn’t disconnected or ‘ down powered’ us. Want to charge us for coming out to do this !!! Asked why this was not part of the process last November and they stated that ‘most people request this’ ???? We were not given this information at the time. I am not an alarm specialist so how would I know. My husband is a doctor and I am a nurse this is the last thing we need at this time. So our old alarm keeps going off !!!!! They still want to charge us a call out!!!
Don’t go with this company
27 March 2020
Unprompted review
Reply from Justice Fire & Security
You cancelled the service with us as you said you had found someone cheaper. We would not attend site to disconnect anything as it is your equipment and what would normally happen is that the new provider would either take over your existing system or replace it either way it would not require us to visit site unless you specifically wanted us to remove the equipment and this would be chargeable. I hope this clarifies the matter however please do not hesitate to contact our admin team if you need any further help.
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