Just Mortgages Reviews 

983
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing detailed explanations and successfully making complex mortgage application processes remarkably simple and stress-free. Many consumers deeply appreciate the friendly approach and efficient support that consistently helps them secure wonderful financial deals with absolute ease. Some reviewers were not happy with communication issues, noting that important emails and follow-up messages were frequently ignored or delayed for several days without receiving proper updates. Other people felt quite frustrated when certain advisors completely failed to respond after initial meetings, leaving clients waiting indefinitely for important answers.

What people talk about most

Staff

Consumers find staff to be highly supportive and knowledgeable, with reviewers frequently praising their... See more

Service

Users describe positive interactions with service, highlighting exceptional support and clear communication... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers highlight incredibly... See more

User experience

Reviewers express great satisfaction regarding their user experience, highlighting smooth processes and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie Croasdale made the process as pain-free as possible, even when the first two houses fell through for different reasons. She managed to negotiate a mortgage for us with ease, even though we are... See more

Rated 5 out of 5 stars

PAUL WAS ABSOLUTELY AMAZING. We had the different situation of both myself and my wife being self employed so i wasn’t the easiest thing to actually get a mortgage however Paul was brilliant. We... See more

Rated 5 out of 5 stars

Emma Ward was very helpful. I had particular questions that I knew would probably not be readily answered. I knew that research would be required. She understood where I was coming from as a parent t... See more

Rated 5 out of 5 stars

Bridie Evans has honestly gone above and beyond for us these past few months. I do not know where we would have been without her. She has been fast with responses and sorted issues out with other comp... See more


Company details


Contact info


4.2

Great

TrustScore 4 out of 5

983 reviews

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4.2

All reviews

(983)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently visited just mortgage office…

Recently visited just mortgage office at canton branch. Jon layshon the advisor, his service is 5 star.

Gave me all information I asked and I understood all facts he explained.

A friend recommended him and found as good as I heard about him and his service.

You can try.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Neil is great!

Neil was fantastic in finding us the best possible deal for us, based on our needs. He was also great at explaining the protection products clearly and tailoring it to suit our requirements. Would recommend to anyone who is experienced with mortgages or now!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyers - Hope

Myself and my partner are first time buyers and were slightly in the unknown about the process of buying and what kind of mortgage we could potentially get. Hope at Just Mortgages was amazing and came to our rescue! She was so helpful and made us feel at ease, even with us only having our first appointment. We’re so excited to begin our journey with Hope and lucky to have her help and advice along the way!

3 August 2024
Unprompted review
Just Mortgages logo

Reply from Just Mortgages

Thank you for taking the time to leave a review! This is great to hear! - Haart Bury St Edmunds, Bethany Moret

Rated 5 out of 5 stars

Magical Vishal

Magical Vishal . Thank you so much
Vishal provided an excellent service after I had been rejected 2 times. He was professional and his experience was evident. Very reassuring during the whole process and always quick to respond. He went above and beyond after the 3rd rejection and provide the Magical acceptance. Thank you! I would highly recommend Just Mortgages Romford.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Ralph Nimo has been awesome.

Ralph Nimo has been awesome.
We are first time buyers. He took a lot of time to take us through the whole process
at our own pace making us very reassured.
Recommend

29 July 2024
Unprompted review
Just Mortgages logo

Reply from Just Mortgages

Thank you for leaving Ralph a great review.

Rated 5 out of 5 stars

Giovanna Scippo Weston Super Mare

We have just completed on our new home thanks to Giovanna Scippo from Just Mortgages in Weston Super Mare. Giovanna is at the top of her profession, she is incredibly knowledgeable. Giovanna was extremely professional, kind, understanding and efficient through the whole process. We would highly recommend Giovanna and Just Mortgages, thank you for making our dreams of being homeowners come true!

29 July 2024
Unprompted review
Just Mortgages logo

Reply from Just Mortgages

Thank you for your five star review for Giovanna, we're delighted to see you've been happy with her service. Regards, haart Weston-super-Mare - Just Mortgages

Rated 5 out of 5 stars

Chris Naya Executive mortgage and…

Chris Naya Executive mortgage and Protection Adviser, l am happy that my colleague introduced you to me at my time of need. I am glad that, when l contacted you, you were quick to respond and within a week l got an offer of the remortgage.
I truly appreciate and thank you for your quick and helpful services. Keep up your good work.
Mrs P

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Matt

Great service from Matt. So helpful, friendly and arranged a mortgage with no issues. Excellent stuff.

24 July 2024
Unprompted review
Just Mortgages logo

Reply from Just Mortgages

Brilliant news! Thank you Glenn - Haart Bury St Edmunds

Rated 5 out of 5 stars

Ary Prasher got our mortgage offer in…

Ary Prasher got our mortgage offer in no time which we weren’t expecting. He was helping us with mortgage as well as legal works. He got the better rate and maximum amount of loan without any hassle. Just mortgage is much recommended 👍

3 July 2024
Unprompted review
Just Mortgages logo

Reply from Just Mortgages

Thank you Siva for your review.

Thank you
Regards
Ary @Haart Hayes

Rated 1 out of 5 stars

We had an extremely disappointing…

We had an extremely disappointing experience with Carly from Just Mortgages. After wasting over two weeks of our time and holding up our buying process, Carly suddenly informed us that she could no longer provide us with a mortgage, despite having previously given us three options. She provided no explanation or information as to why this was the case, which added unnecessary stress to our first-time home buying experience.

In stark contrast, another company we contacted on the same day as Just Mortgages' rejection identified an issue with our addresses that needed updating. They provided clear information and advice on how to move forward. We would never recommend Just Mortgages, as their service caused significant delays and frustration.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Wasif Sajjad was very helpful and…

Wasif Sajjad was very helpful and helped me explore all my options. It can be a very daunting experience for a first time buyer but he made it very easy to understand.
Initial contact was made via the website email but I received a call at exactly the time specified.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Mortgage Advisor

Andrew was great from the first appointment, took the time to understand exactly what we were looking for and supported us throughout the entire mortgage process. Andrew found us a great mortgage deal and helped break down all the jargon for us so that we could better understand every step of the process. Andrew sorted all our insurances, giving us the best advice without any pressure. From the first meeting with Andrew we had very little to do ourselves, Andrew did all the hard work. Thanks Andrew for all your help!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Daniel is amazing 👏

What can I say about Daniel in the Barnsley branch other than "WOW". Daniel held our hands from start to finish in getting our mortgage approved. I'm a consummate worrier and yet he was reassuring and patient. I honestly feel that without Daniels help we may not have been able to buy our amazing forever home and not to mention the fact that he got us the best mortgage rate on the market. Thankyou Daniel.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Helped when others were not willing

After our complicated case was rejected by couple of brokers, we contacted Just Mortgages and are very happy we did! Laura Osbourne swooped the in and with her great expertise, speed and positivity she didn't see obstacles, only solutions and got us mortgage offer within 1 week! Thanks to her, we are step closer to purchasing our property!

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous experience

Continue to have a horrendous experience with this company. Have rung their complaints depth which goes to voice mail. Started re mortgage process in March and mortgage still not in place all these months later. All our legal bits are done just waiting on them. So much needless stress from this company.

16 June 2024
Unprompted review

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