While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
BE THE FASHION that provokes the remarkable in you 💋 chic styles at chic prices
United Kingdom
I am over in Australia, so just wanting some clarification around expected shipping and delivery times. I have written two emails containing simple questions but no response. So far I rate the customer service very poorly, but hope to have a resonse soon as to how my order is progressing?
Ordered swimwear miles too small, no returns procedure , have emailed but no reply, will speak to my bank about refunding me - do not order from these
I think they are a scam 😕 .I ordered two sports pant and never arrived. I emailed them several times they only emailed me once and than no answer and my order never arrived.
Their 7-day return policy is illegal in the UK where you have a 14-day window to cancel and then another 14 days to return an item. Yet they still push that you only have 7 days to return an item bought online.
Absolutely amazing dress I got for prom. 10/10 for the quality and the way it looks. Arrived a day before it was meant to as well. Couldn’t be happier with my purchase.
Firstly order a dress that has never arrived they said that they stopped the manufacture of the item. They have provided me with a voucher of £60 as a gesture of goodwill and guess what the second item that I have ordered has never arrived and again..manufacturing problem😂😂😂😂 now they have provided me with another voucher, but for what?!!!?? Because never arrives!!!! Terrible!!! Horror!
I was really impressed with the selections. But the quality for me was not my type of shoe. They handled my queries very well. I hope they will continue to listen to their customers.. It would be nice to receive all my items in one delivery place in a box.
I only had my shoes delivered after 2 weeks. Ordered 42 UK SIZE but they were no way near the size advertised. They were 1 size smaller. Not a great experience.
BE AWARE !
These are fake reviews for sure.
THIS IS MY EXPERIENCE OF THIS DREADFUL COMPANY.
I ordered 2 pairs of shoes, they looked absolutely perfect in the advertisement of them, the website looked so good & the reviews on Trust Pilot looked ace, so I ordered them.
Took some time for delivery but I got the shoes, they were sent rolled up in a old black plastic bag from China.
Soon as I opened the black plastic bag I could see they were approx 3 sizes too small, the front of the shoes were very low indeed so even if they did fit half of the toes would be showing & i would think very uncomfortable indeed. The material of the shoes stinks & looks like cheap plastic.
True account of dodgy goods ordered.
They are definitely without a doubt either samples that didn't produce as expectations or really faulty goods, I would say both.
Ive tried getting in touch with this elusive company, but alas & although I paid by Klarna in 3 payments the money is still being taken although I notified Klarna.
I'm losing faith in ordering anything else from the Internet, too many rubbish items made to look good.
Reply from JUSTPRETTYCHIC
Dear Elaine,
Thank you for taking the time to review our store and we thank you especially for complimenting how perfect are our advertisements, website, products and reviews! We always appreciate our customers feedback, it helps us improve on the services we offer that in turn satisfies more and more happy customers!
We did sense a hint of misaligned disappointment in your misleading review and would like to address the assumptions and opinions expressed. We can understand that certain styles fit well on people in general, though not all styles are necessarily destined to wear well on everyone. That is an unfortunate truth we all must come to terms with when shopping online. At JUSTPRETTYCHIC we offer free returns on all our products for situations like these and it gives our ever growing community of satisfied customers peace of mind when making their repeat purchases! What can we say, our customers leave us genuine reviews of their own great experiences and it really is unfortunate that you felt differently.
We are definitely glad that you enjoyed the full refund you received for your purchase. That is another perk when shopping at JUSTPRETTYCHIC; when your return qualifies under our Returns Policy, you get refunded your purchase amount without even needing to follow up on it! Oh and do not worry about your 3 payments with Klarna, we already took care of that with them for you! That is how committed we are to our customers!
It really is a pity when someone misjudges their own size and orders products too small, then affords the products with a perverse review on how they would have looked had the products been their size and actually tried on. Either way, we always do recommend customers check the individual size charts of products before making their selections. The size charts are universal in multiple international sizes and zooming in on the size charts can help in picking the right size. Similarly, our product images are easy to navigate and zoom into, which also helps with visualizing details of the product prior to making a purchase. That is how committed we are to ensuring our customers get what they want!
We take pride in our Customer Care team and always promptly respond to customers and assist them with all enquiries. Even though several retailers first use automated bots that automatically respond to customer messages and queries before further bots’ interactions force human intervention, we instead directly interact with our customers on a personal basis and have actual dedicated staff that respond to all our customers’ queries. As such, we were also extremely surprised by your review stating we are elusive and further indicated that we are unresponsive in some way or another, which is entirely incorrect. We pride ourselves on the quality of our products and the multiple orders received from several customers worldwide for the very same product speaks volumes in contradiction to your review. Also, the three emails we received from you since your purchase were in fact all responded to by our Customer Care team a mere few hours later on the very same days they were received. Please do check your junk and spam folders in case our communications to you had been misplaced.
While people generally understand things can still go wrong when ordering from reputable companies, we find it excessive for such exorbitant personal expectations to be reason to defame and hurt a local UK business by ill-advising people incorrectly against them. Nevertheless, we are confident the above reasonably addresses the experience that was opinionated in your review.
In the meantime, we look forward to serving you once again soon and wish you a JUSTPRETTYCHIC day ahead!
With our kindest regards,
Customer Care
JUSTPRETTYCHIC
I ordered the Be Seen bag in orange for a wedding. It took 17 days to arrive but that was what was stated so all fine. The bag is beautiful, so carefully packaged, amazing colour and quality. And I'm very happy for the price. It matches perfectly with my shoes and hat. Will definitely shop here again!
Love this shop! Perfect fit, fast delivery, will definitely reorder
So pleased with my order on so many levels... Superb price, great quality, exactly as advertised and last but not least a helpful and efficient customer service team.
Thank you!
Helen
“It’s the upcoming online store to watch” I must say the jewellery I purchased arrived it’s absolutely chic I recommend it it’s classy good size. Yes it took 3 weeks to arrive however loved it I wonder if justprettychic can design any style for you with extra cost, I’ll try the clothing line since the jewellery spoke me to :)
Great store!
My son and I recently ordered some gifts for my wife and she loved it! The items were excellent and in perfect quality. The delivery was earlier than expected and within the company's specified 3 weeks delivery time.
Exceptional quality, unbeatable prices and customer service has been truly superior.
My wife is now a regular customer.
I highly recommend it to everyone!
Thank you JUSTPRETTYCHIC!
I got gifted by surprise a necklace from this store and it was gorgeous! I’d never heard of them until now but their stuff is amazing, no wonder they’re called just pretty chic haha
I got my item, fast and easy, and it just works beautifully. The texture and material feels like quality and looks phenomenal, honestly, through and through a seamless shopping experience and stylish great product. My new go-to place, hands down. Are you doing any Christmas items!? 😍
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
