Just Tyres - Aylesbury Reviews 

498
TrustScore 4.5 out of 5

4.6

Gatehouse Industrial Estate, Gatehouse Way, HP19 8DB Aylesbury, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Purchased on line and the prices were very competitive, good number of options for booking fitting slot. Arrived for fitting and was immediately approached by a member of staff welcoming me and who kn... See more

Rated 5 out of 5 stars

Were able to obtain the tyres I needed at short notice and arranged a 3pm fitting appointment. Phoned me at around 1pm on the day and asked if convenient for me go earlier, went straight away and drov... See more

Rated 5 out of 5 stars

Went into the Aylesbury branch on the 07/02/26 and the 2 lads working there are an absolute credit to the company, very polite and kept us informed of what was going on at all times. Was prett... See more

Rated 4 out of 5 stars

Unfortunately running late for appointment (explains 4 stars rather than 5) but what great staff and service. Very, very helpful, polite and knowledgeable and they really had my interests at heart wit... See more


Company details

  1. #16 of 24 best companies in Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Gatehouse Industrial Estate, Gatehouse Way, HP19 8DB, Aylesbury, England, United Kingdom

  • 01296752146

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(498)

3,846 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, easy, right sized tyres. Bought 2 but advised I only really needed one doing so refund for 1 tyre was quick and easy to sort out

30 April 2024
Rated 5 out of 5 stars

EXCELLENT TYRES AND PRICE BUT ??

I had brilliant service from this depot. But that's because I was a 9.00 booking I can see when problems start when you have bookings and the walkins that is very frequent when there is only 2 x staff rushed off there feet somthing has to give and that's normally the customers standing around for ages. But my tyres are brilliant and so was the price. And I was in and out in an hour and half for 4 x tyres. This is my 4th visit over the years and its always the same.first thing that's said before anything is an excuse why your cars going to be there for some time but the guys working there are top draw very skilled and did a 1st class job. Its all down to those above cutting everything to the bare minimum.

9 April 2024
Rated 5 out of 5 stars

Very impressed

I went to Just Tyres with no appointment hoping to find out if my tyre was damaged or had an issue with the valve. Steven quickly diagnosed the issue, fixed it and fitted a tyre. I was very impressed with the service which was all done with a smile. I felt like a valued customer not an inconvenience as is often the way when asking for help these days. Will definitely be back when I need a tyre services.

16 September 2023
Unprompted review
Rated 5 out of 5 stars

First Class customer service from Jamie @ the Aylesbury branch

Over the course of 2-3 visits to the Aylesbury branch of Just Tyres, Jamie's customer service was faultless! He took the time to thoroughly examine my wheels looking for a slow puncture and was able to remedy both wheels without the need to expensive replacements! Despite the branch being busy on every visit, he always took the time to double check everything and explain the work which had been carried out! Customer service at this level (especially in the motor industry) is rare and should be acknowledged.

5 April 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Centre opened 20 minutes after my appointment was booked for, no apology. They were unable to do the tracking, but could not refund, took 5 days to get a refund from head office

26 February 2024
Just Tyres - Aylesbury logo

Reply from Just Tyres - Aylesbury

Thank you for taking the time to leave a review for our company. We strive to achieve a high level of customer satisfaction and so it was disappointing to receive a one star review. We are really sorry that there was a delay with the centre opening in time for your appointment, it is certainly not our normal level of service and we would like to thank you for your patience. In terms of the tracking refund, the centre are unable to process refunds, they are completed at our Operations Office and are done on the same day as the refund is requested, however although they leave our account on the same day, it can take 3-5 working days for the customers bank to credit them. Once again, please accept our apologies for any inconvenience caused and thank you for taking the time to bring your concerns to our attention.

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