Just Tyres - Luton Reviews 

379
•
TrustScore 4.5 out of 5

4.7

Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ Luton, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Good choice of tyres, navigating the website and ordering is easy,clear date and time for fitting. Staff at Luton depot are professional and courteous.

Rated 5 out of 5 stars

Excellent service from the guys at the Luton branch. Will definitely use again and highly recommend

Rated 4 out of 5 stars

Communication before the fitting was very good indeed. I was given a time for the fitting, but this ended up being delayed by around an hour. The fitter was careful to get things right: the tyres wer... See more

Rated 5 out of 5 stars

Fantastic customer service from the Just Tyres , Windmill Trading Estate in Luton. Big shout out to Zac ( the manager) and Reece!! They know their stuff concerning tyres , showing me the tread and ho... See more


Company details

  1. Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ, Luton, England, United Kingdom

  • 01582788327

4.7

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(379)

3,839 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good advice and helpful service

I ordered a set of tyres from Just Tyres to be fitted at Luton. Unfortunately I booked the wrong size, but the fitters (Connor and Dan) were very helpful and got me sorted out without any fuss.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking and dangerous…

Absolutely shocking and dangerous service. I was taken by the AA to the Luton branch having suffered a puncture locally whilst travelling for a day out. I paid £80 for a new tyre which was fitted back on by the AA man. After my day out (which was an hour from home) I was greeted by the same tyre completely flat.
I was stranded again with my child who has special needs. I managed to seek help and get air in the tyre and I took a video of the theme park team checking to see if air was coming out having sprayed it with water. There was bubbles everywhere the tyre was not sealed. I had to be followed home for the hour journey as I didn't know how long the air would stay in. I managed to get home but with barely any air left.

I went to the Potters Bar branch the following morning where I showed the manager the video and asked what could be wrong with my tyre (not telling him who fitted it). He said it wasn't sealed properly.

I then explained the situation and he told me "It's not good is it". I was fuming. I then spent another hour plus there to be told all I would get was a 10% code for another purchase.
The tyre was full of the mud that had been picked up kerb side whilst having the puncture and was not cleaned. The guy at Luton just literally slapped a new tyre on knowing fully well what he was doing.

I was told I would be contacted by the customer services team. Nothing to date. Its now a week later so off to raise a complaint.

Shocking company who put me and my child in danger.

11 April 2024
Unprompted review
Rated 4 out of 5 stars

Best prices online

Best prices online, with a lot of tyre options available, easy to book an appointment, and fast fitting. Will definitely use Just Tyres in the future!! Thank you!!

8 April 2024
Rated 5 out of 5 stars

Super quick service

Super quick service. I was in and out in 30mins with 2x Front Tyre changes and wheel alingment. Thanks Just Tyres, will definitely be using you again in the future!

27 March 2024
Rated 1 out of 5 stars

Poor customer service

I contacted their local site to order 2 new tyres for my wife's car and was told it would be easier to order on line. This I did and after filling in and answering the questions regarding the tyer type, was offered a number of date and times for the work to be done. I decided to take a slot at 10.00am on the Saturday. On arrival I was informed that the tyres were not available and when I asked how they intended to solve this problem I was told to phone their head office. Upon phoning the head office I was told that they couldn't do anything as it was a bank holiday week end, and they won't be able to contact suppliers etc. Even though i booked 5 days before there wasn't any attempt to to inform me that they couldn't fulfill the order. I have had my week end inconvenienced by poor customer service and I will not be using them again.

30 March 2024
Rated 1 out of 5 stars

90 minutes to change 1 tyre.

Got there just before my 10 o clock appointment, one of the tyre fitters said we'll get you sorted. Within 10 minutes car was jacked up and wheel off. I waited around, just before 11 they put my wheel back on with same tyre and asked me to move my vehicle so someone else could get out. My car then went back in and they started again, eventually car was done at 11.25, went to get my invoice but they had no printer paper, the fitter offered to start writing a pre printed invoice out but by this time I'd had enough as I was late for my next job. Not really the fitters faults as they were both busy although one did pop out and get his breakfast whilst my car still sat there. Very bad customer service in my view and I certainly won't be recommending them.

18 March 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look