Just Tyres - Scunthorpe Reviews 

220
TrustScore 4.5 out of 5

4.6

Glebe Road, DN15 6AF Scunthorpe, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered and paid for tyres online, which was quick and easy. Arrived at the branch (Scunthorpe) early, but they accommodated us quickly and efficiently. The staff were excellent and the service was o... See more

Rated 5 out of 5 stars

Excellent service from really helpful staff. The price and quality of the tyres I purchased was excellent. I would thoroughly recommend Just Tyres to everyone!

Rated 5 out of 5 stars

Fast, efficient service from the guys. I appreciate the additional free checks (brakes and non-changed tyres) without the upsell usually associated with it from other branches. There is a slight... See more

Rated 3 out of 5 stars

Ordered some tyres to be fitted on 12th December which were clearance tyres at an excellent price got a phone call to say tyres weren't going to be available until the following Wednesday so had resc... See more


Company details

  1. #17 of 24 best companies in Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Glebe Road, DN15 6AF, Scunthorpe, England, United Kingdom

  • 01724240027

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(220)

3,661 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience, arrived 10 minutes before the appointed time, was seen straightaway and drove away 20 minutes or so later with 2 new tyres and wheels realigned.

13 April 2022
Rated 4 out of 5 stars

Visited the Scunthorpe branch after…

Visited the Scunthorpe branch after booking online. Was immediately told everything was running late which wasn’t great. However the fitter took time to explain why the tyre choices I had made online might not be the best for my vehicle, genuinely helping I felt not just upselling. The end result although later than I’d hoped was a really good experience, only fault was timing.

7 April 2022
Rated 5 out of 5 stars

We would highly recommend going to Just…

We would highly recommend going to Just Tyres & getting Elliot's expert advice. Both our vehicles have been in the last month ( Rexton & Scudo) & we were given 100% customer satisfaction that the tyres recommended, plus the efficient prompt service given couldn't be faulted. The staff are polite, professional & courteous which should be praised by their manager.

25 February 2022
Unprompted review
Rated 1 out of 5 stars

Cowardly Customer Service by Regional Director

I obtained a price for 3 fitted Bridgestone run flats and a four wheel alignment service.
Various other companies agreed to price match on the tyres ,however,they couldn't match the alignment price even with a 50 % reduction based on the no of tyres purchased.I delivered the vehicle to Scunthorpe where after fitting the tyres I was advised that because a track rod end was seized they claimed the wheel alignment couldn't be completed due to not having appropriate ramps or equipment to release it.
The tyre fitting service was excellent,
however,the alignment was a basic job that any reputable national specialist tyre/wheel company should have been able to do and indeed the company promoted their expertise to be able to do so .
I complained to customer services because although they agreed to refund the alignment charge I was left in a compromised position because they had taken the profit on the tyres but left me the alignment problem without having the tyre profit to negotiate a package price on.
Many companies would agree to reduce the alignment cost by up to 50 % ( from £70 to £35 ) if they fitted the tyres and
when I put this to the Regional Director (RD) he acknowledged my point but claimed the owner of the business refused to invest in the appropriate equipment to do the job ,but irrespective to this they were able to complete 9 out of 10 alignments satisfactorily.
Although he agreed to refund my initial alignment charge he claimed he did not have "the authority " to offer any further goodwill adjustment for my additional cost of approx £35 ( a £10 gesture would have been suffice).When I requested to speak to someone who did have " the authority " he agreed and said he would discuss the matter and get back to me.
No call was returned so I called the RD again who seemingly "acted " surprised that customer services had not contacted as he had been advised they would ?
I contacted the lady in customer services who I'd spoken to before about the situation ( and who referred the matter to the above same RD) only to be repeatedly told that she was not authorised to make any goodwill gesture and that I would need to speak to the above RD.
I was being passed around and felt I was being treated like a fool.I subsequently asked customer services ( who were very sympathetic and helpful) to ask the same RD to call me. I also left the same message on the RD's voice mail.
To date, disappointingly, I never received the call from the man as he had proudly introduced himself as " the Regional Director".
What a coward ! the RD hiding behind a young customer services lady ( who was very professional ) , and what poor customer service.Obviously I will not be buying any tyres or promoting Just Tyres to anyone again.
I also hope the RD's colleagues in customer services, the Scunthorpe tyre fitting centre and others within the organisation note the qualities of all those concerned.Potential customers be aware .

16 February 2022
Just Tyres - Scunthorpe logo

Reply from Just Tyres - Scunthorpe

Thank you for taking the time to leave a review for our company. We strive to achieve a high level of customer satisfaction, so it is disappointing to read your comments. We understand how disappointed you are that we were unable to carry out the wheel alignment that you had booked in with us, but regrettably, due to the track rod being seized, we were unable to complete this work. I can confirm that we have refunded you accordingly. We apologise for any inconvenience caused and are sorry that we were unable to fully assist you on this occasion. We would like to thank you for taking the time to raise your concerns with us.

Rated 5 out of 5 stars

Competively Priced Tyres

Competively Priced Tyres, easy to order & pick fitting date on-line. Excellent service by the lads at Scunthorpe Branch in and out in 1/4 of an hour.

22 December 2021
Rated 1 out of 5 stars

Absolutely Terrible RIP OFF STAY AWAY!

Absolutely Terrible took my jag in today to get it tracked paid £35 literally 20 minutes later took it back in as its worse then what It was originally chap told me cant do anything as its been tracked but i said its still off and worse then before he Would not even bother to have another look basically gave me every single excuses he could think of to fob me off and said the back tyres need changing thats why its out ? But if that was the real reason why did he do the tracking in the first place ? Its a joke all just to keep my £35 I paid ? RIP OFF STAY AWAY (i hope someone looks into this )

10 December 2021
Unprompted review
Rated 5 out of 5 stars

Great Service and competitive price

Great Service and competitive price.

Ordered front pair of tyres online and fitted at Scunthorpe a couple of days later. Shortly afterwards realised my rears were worn on inner edge (tracking) rang them up and they sorted me a pair for next day.

Thanks Guys for going the extra mile!!

25 October 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look