Just Value Doors Reviews 

727
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the windows and doors, noting their excellent construction, stylish finishes, and durability. Many found the ordering process straightforward and easy, often facilitated by a user-friendly website and helpful staff. The service and support from the team are frequently highlighted as excellent, with staff members providing professional and attentive assistance. Products typically arrived promptly, well-packaged, and within the expected timescales. However, some people encountered delays and errors during the ordering process, with products sometimes arriving faulty, having scratches, or mismatched accessories. Additionally, a few reviewers reported feeling that their concerns were not adequately addressed, or that the service approach was pushy.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Order

Clients share positive opinions on the ordering process, with many reviewers finding it easy and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness and excellent product... See more

Service

Reviewers mention positive feedback about service, consistently describing it as helpful, efficient, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the very good quality and fabrication of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great windows and excellent service. Easy to use website helped us specify exactly what we needed. Luton van delivery helped with access down the narrow track to our property. Have used this company s... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the doors and windows plus the service. Hardware was as described. Had a missing part that was swiftly rectified. Doors look great and have a very stylish Anthracite finish. Will d... See more

Company replied

Rated 5 out of 5 stars

Door arrived promptly, well packed, and was easy to fit. I was very impressed that after builders' boots had shredded the rubber threshold seal (within a month of fitting the door!), Just Value Doors... See more

Company replied

Rated 1 out of 5 stars

Not enough words to describe the cost and hassle this company has been. Constant delays, constant lies. Wrong colours, fires, damages, multiple wasted deliveries either wrong or not at all, glass mi... See more

Company replied


Company details

  1. #38 of 63 best companies in Door supplier
  2. #38 of 58 best companies in Door shop
  3. #4 of 11 best companies in Door Warehouse
  4. #30 of 46 best companies in Double Glazing Installer
  5. #24 of 37 best companies in PVC windows supplier
  6. #23 of 39 best companies in Window supplier

About Just Value Doors

Written by the company


At Just Value Doors we’re all about making it easy to buy new doors and windows competitively. With effortless online ordering, national delivery and no minimum order value, we are the perfect one-stop shop for all your glazing needs.

Trust us: we care

You’ll find our staff friendly and knowledgeable - and always ready to go the extra mile. As our reviews show, exceptional customer service has built a business that our customers trust. If there’s a query or concern, or things don’t run to plan, we’ll always make sure we quickly put things right.

Our Company

Our head office is located in Heathfield, East Sussex. Since opening our doors as a start up in September 2008 we’ve enjoyed consistent year on year growth, and now employ a strong dedicated team.

Perfect performance – guaranteed

We supply all products in the Just Value Doors range with a 10-year, insurance-backed guarantee. Order secure in the knowledge that you can rely on the performance, quality and finish of all materials and components in your doors for years to come.

Unparalleled choice

High quality external doors are our speciality. With 16x product lines available, you’re sure to find exactly what you need.

Door products include:

  • Composite Doors (Standard, Solid-Core or Fire Rated)
  • UPVC & Aluminium Residential Doors
  • UPVC, Composite & Aluminium French Double Doors
  • UPVC & Aluminium In-line Sliding Patio Doors
  • Stable Doors (Composite or UPVC)
  • UPVC & Aluminium Bi-folding Sliding Doors

In addition, we also offer a wide selection of stylish energy-efficient UPVC & aluminium windows, including the option of triple glazing.

Contact Us Quote & Order View Lead times


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

727 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(727)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've used justvaluedoors a few times…

I've used justvaluedoors a few times now and always pleased with the service and product. Thanks again.

2 January 2026
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Daniel, thank you for being a returning customer! It’s great to hear that we’ve consistently met your expectations with both our service and products. We look forward to helping you again in the future!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, clear pictures and how to measure if needed, second time bought a door from Just Value Doors and they are very good quality

20 December 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Nick, thanks for coming back to us for your second door! We’re glad the website and measuring guides made the process smooth for you. It’s great to hear you're happy with the quality.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

The website is very straightforward to…

The website is very straightforward to use, and I received a prompt response from the sales team. They liaised with me efficiently and resolved any issues quickly. The prices offered are also highly competitive, making the overall experience excellent

5 December 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Waseem, thank you for the feedback! We’re pleased to hear our sales team resolved your queries quickly and that you found our prices competitive. Excellent service is what we strive for!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 1 out of 5 stars

Rubbish company

Not sure why my 2 previous reviews have disappeared, so doing it again. Company just lied right from the start, a 2-3 weeks delivery schedule turned into 10 weeks. No communication or follow up despite dozens of calls. They have the cheek to make you click something before you can view a delivery date where u confirm you accept the date, that you haven't booked any building work, and will have people around to help with the delivery. When I asked for a refund I was told not possible as bespoke order. I started talking to citizens advice about taking legal action and was told that actually as they failed to deliver on time or proactively communicate I was entitled to a refund under the Consumer Protection Act of 2015. Doesn't matter what nonsense they make you tick, you can't sign away legal rights. I didn't take legal action in the end, but putting this info there for the many people having the same issues I was by the looks of things.

19 July 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi there,

Unfortunately as you've not left any details we're unable to identify you or your order, therefore cannot be sure of the context around this review.

We strongly refute any implication that there was no communication whatsoever, we always proactively update customers with any relevant updates to their orders.

We strive to deliver excellent service from start to finish, as the vast majority of our reviews testify.

If you would like to get in touch to discuss your experience any further, please reach out to support@justvaluedoors.co.uk


Kind Regards
Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Exceptional Customer Service and Great Value

The Office Manager who handled my enquiry was Nick Brook, and he was absolutely outstanding. He was charming, efficient, and completely professional throughout. As a homeowner with no experience in home improvements, I really appreciated how easy and stress-free he made the whole process - even taking several calls from me to clarify different aspects of my order.

I had also contacted a few other companies I found online, but their approach felt pushy and sales-driven rather than focused on my needs. Their products were more expensive too, and not even suitable for what I required.

Just Value Windows (and Doors!) were the complete opposite - helpful, honest, and genuinely customer-focused. A solid 5 stars from me. Thank you!

20 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Sally, what a lovely review! We are so pleased that Nick could make the process stress-free and easy for you. We pride ourselves on being helpful rather than "pushy," so it’s wonderful to hear that reflected in your experience. Thank you for the 5 stars!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Good service and products

Good service and products. Very helpful

18 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Martyn, thank you for your feedback! We’re glad we could be of help and that you’re happy with the service and products.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Really good product range and…

Really good product range and customisation is simple, many options that others dont offer too, price was reasonable.

18 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Sean, thank you! We aim to offer more customisation options than the rest while keeping it simple to use, so we're glad to hear that stood out to you.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Simple website

Simple website, easy to customise my product

14 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Ben, thanks for the review! We’re glad the website made customising your product a breeze.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Great customer service

Have people ready to answer on the other end of the phone and go through everything step by step and explain what everything means

4 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Roni, thank you! We know that sometimes you just want to talk to a real person, so we’re glad our team was able to walk you through everything step-by-step.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Everything we wanted for our extension was available in every possible style, size and colour and so easy to order. Would definitely recommend Just Value Doors to anyone

5 November 2025
Just Value Doors logo

Reply from Just Value Doors

Hi Steve, thank you for the recommendation! It sounds like the extension is coming along great, and we’re happy we could provide the specific styles and colours you needed to finish it off.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

600+ miles delivery for a pane of glass

600+ miles delivery for a pane of glass 👍🏼 Easy to use website with all the instructions and help you need if required. I will keep using Just Value Doors as they provide an excellent quality service 😊👍🏼

6 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Andrew, thank you! We’re glad we could get that glass to you safely, despite the long journey. It’s great to hear that our instructions and website made the process easy for you. We look forward to working with you again!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 4 out of 5 stars

All went well

All went well. No dramas & it fitted correctly.

4 October 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Alan, thanks for the feedback. "No dramas" is exactly what we aim for! We’re glad to hear your order fitted perfectly.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Ive never ordered a door before and…

Ive never ordered a door before and found the whole process really easy, I did receive some help from Charly Mainstone who was extremely helpful.

4 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Neil, thank you for choosing us for your first door order! We’ll be sure to pass your kind words on to Charly; she’ll be delighted to know she made the process easy for you.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Good quality door, outstanding aftersales experience

Door arrived promptly, well packed, and was easy to fit. I was very impressed that after builders' boots had shredded the rubber threshold seal (within a month of fitting the door!), Just Value Doors went out of their way to source me a replacement seal from the manufacturer at a very reasonable cost.

3 November 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Tim, thank you for the review! We know accidents happen on building sites, so we were more than happy to help source that replacement seal for you. Glad to hear the door is looking great!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 4 out of 5 stars

Good service

Good service

29 October 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Ken, thank you for the 5-star rating and the feedback!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 4 out of 5 stars

Really good prices and quality products

Had a few issues with the order process but to be honest it wasn’t a big deal, that’s why they have a 4 star instead of 5, when the door arrived the
Quality and price of if made up for the mild problems at the beginning. I have all my windows and doors from this company and can throughly recommend them, great prices and quality,

4 September 2025
Just Value Doors logo

Reply from Just Value Doors

Hi Richard, thank you for being a loyal customer and for the recommendation. We appreciate the honest feedback regarding the ordering process, and we’re glad the quality and price of the door made up for the initial hiccups!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

A good company to deal with i have been…

A good company to deal with i have been using them for all my windows and doors for 3 years+

28 October 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Jim, thank you for your continued support over the last three years! It’s always a pleasure to supply windows and doors for your projects.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

Great if you've never bought glass!

I have never ordered glass before. I tried a couple of sites before this, and they used terms I didn't understand, like "spacer bar" without saying what that actually is. Or asked me what gas I want. I have no idea! This site made things simple, and I could see what each of the options meant,

24 October 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Chris, thank you! We know industry jargon like "spacer bars" can be confusing, so we’ve worked hard to make our site explain everything in plain English. We're glad it helped!

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 5 out of 5 stars

The best place for doors & windows at great value prices!

Easy to use website and excellent communication throughout purchase process.

20 October 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Kevin, thank you for the high praise! We’re glad you enjoyed the website and found our communication helpful throughout.

Kind Regards Just Value Doors

We're all about making it easier to order new doors and windows.

Rated 1 out of 5 stars

Avoid the company at all costs

Avoid the company at all costs. Do not be fooled by ease of ordering! We ordered tilt and turn windows. The online ordering was smooth and easy. Priblems started after delivery was first rescheduled. Then delivery day passed without communication from the company on what would be the new delivery. There was no communication from them despite several calls and it was delivered a week later without notification. Unfortunately this is not where the problem ended the doors are faulty. The mechanism is not allowing the doors to lock it completely. The handle doesn’t cone down fully and the top left corner is moving when it sis supposed to be locked. I’ve sent the email with the video showing it is faulty. There has been no reply or acknowledgment of the complaint received.

15 October 2025
Unprompted review
Just Value Doors logo

Reply from Just Value Doors

Hi Sofi,

We're disappointed to read your review, as I can see there was an email sent to you the same day acknowledging your complaint and subsequently you have had lots of contact with our support team by both email and phone.

We're pleased the replacement parts have been delivered and are ready to assist should you require any further help.


Kind Regards
Just Value Doors

We're all about making it easier to order new doors and windows.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look