JUUL Reviews 

356
•
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... See more

Rated 4 out of 5 stars

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... See more

Company replied

Rated 1 out of 5 stars

**Title: Leaking Crisp Menthol Pods & Absurd Support Process** **Rating: ★☆☆☆☆ (1/5)** I have been purchasing the Crisp Menthol pods as my sole flavour for a long time, but over the last three t... See more

Rated 5 out of 5 stars

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... See more

Company details

  1. Electronic cigarette store
  2. also in
  3. Vaporiser shop

About JUUL

Written by the company

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Contact info

2.9

Average

TrustScore 3 out of 5

356 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(356)

16 reviews in the last 12 months

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Rated 3 out of 5 stars

Maybe it's just me...but JUUL 2 has…

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don't care..( e.g Chinese brands , other big tobacco vape brands). To me JUULs nicotine salts formulation is the best out there , everything else is an imitation as JUUL pioneered salts initially. Please just bring back JUUL 1 flavours for JUUL 2. If your worried about regulators just call Mango...tropical grove or something! Honestly JUUL needs to grow balls as a brand and do what they do best. The blackcurrant tobacco flavour is pretty decent.

11 July 2025
Unprompted review
Rated 3 out of 5 stars

I Tried Juul For The First TIme

Juul emerged as a frontrunner during the NJOY ruling. I've never considered or tried Juul until two days ago. After using NJOY, 1 pod every 2 weeks, it really surprised me that the same Juul pod only lasted about 3-4 days. I did not know that Juul might be the Rolls-Royce of e-cigs. Well, the taste was good. The square design is not so good. The delivery system is excellent. The charging mechanism is clunky. The price vs how long a pod is capable of lasting based on personal use...poor. NJOY your win but I feel that I am the loser here.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Save your money and go elsewhere

I used juul for a long time, I kept having to buy new devices and have at least 10 lying around that don’t work and the pods constantly leak. Sometimes the pods are empty in the package with juice everywhere when you open them. Half the time they start firing on their own or you need to keep messing with them to make them work. They’re overrated after a while as it’s more hassle than convenient. I’ve finally given up on them.

27 June 2025
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.com/support

Rated 5 out of 5 stars

My experience with Juul is a delightful…

My experience with Juul is a delightful one, I've tried every possible vape but this one beats them all, the flavours are fabulous and the vape itself is perfect for a descent draw, what I really like about it is that I don't have to constantly puff on it as it satisfies my nicotine cravings with a few puffs

13 June 2025
Unprompted review
Rated 1 out of 5 stars

JUUL what is going on?

I have placed two orders and neither has arrived. One says it has been delivered the other says it has been dispatched. JUUL what is going on?

I have placed many orders before, seems JUUL is broken!

9 June 2025
Unprompted review
JUUL logo

Reply from JUUL

Dear Donald.

We're really sorry to hear that you were dissatisfied with your experience. We've looked into this and can see that you've been in touch with a member of our JUUL Care Team, who has resolved this for you. If we can help with anything further, please let us know.

Kind regards,
JUUL Care Team

Rated 1 out of 5 stars

Battery doesn't last very long.

Battery doesn't last very long.
Flavours are ok, but when you put it down and go to use it again, you get a mouthful of the nicsalt or whatever you use. Not a nice experience at all.

13 February 2025
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Terrible

Absolutely terrible service from JUUL. I paid extra for next-day delivery, and not only did they fail to deliver on time, but they also completely ignored my request for a refund on the delivery charge. After multiple emails, they acknowledged the delay was their fault but still refused to refund the fee for a service they did not provide.

It’s unacceptable to charge customers for something you can’t fulfil and then ignore refund requests. If you’re thinking of paying for next-day delivery, don’t bother—you might not get your order on time, and they won’t take responsibility. Avoid this company if you expect basic customer service and accountability.

20 February 2025
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue with your order. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 2 out of 5 stars

i found the last pod didnt last more…

i found the last pod didnt last more than an hour when it usually lasts the best part of a day this has happened a couple of times with summer menthol my favourite .sort it out as it can be very costly and i cant always get them freely.

17 February 2025
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Vaping juul 2 for two weeks now

Vaping juul 2 for two weeks now. It is burning my tongue badly. My tongue is burned and sore now, unfortunately will have to switch back to cigarettes.

21 January 2025
Unprompted review
JUUL logo

Reply from JUUL

We are sorry to hear about the issues you’ve described. First and foremost, we recommend contacting a healthcare provider for any health-related questions. Please contact our JUUL Care Team for further support - https://support.juul.co.uk

Rated 4 out of 5 stars

Flavours are good and not too sweet

Flavours are good and not too sweet. The device is practical and charges quickly. Overall a satisfying experience. Would appreciate new flavours and lighter nicotine strengths to be on offer.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Great value easy to use vape

Great value easy to use vape. Slimline, rechargeable & doesn't leak. Juul are a professional company to deal with, your prescription is delivered on time every month. They also recycle your used pods in a free post supplied bag.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

Smoked for 55 years this product definitely help me give up . I tried other vapes which made me cough. Juul never made me cough . Love how you can choose different flavours..l would definitely recommend.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

I bought the Juul2 for my parents to…

I bought the Juul2 for my parents to help with quitting, they love it! It has a nice sleek design and isn’t as sweet as disposable I would definitely recommend my parents love it, it would be much better if they have a variety of flavours

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Loved the device

Loved the device, helped me cut down the use of nicotine and I had a lovely experience in the store as well. Can’t wait to see some new flavours.

6 January 2025
Unprompted review

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