JUUL Reviews 

356
•
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... See more

Rated 4 out of 5 stars

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... See more

Company replied

Rated 1 out of 5 stars

**Title: Leaking Crisp Menthol Pods & Absurd Support Process** **Rating: ★☆☆☆☆ (1/5)** I have been purchasing the Crisp Menthol pods as my sole flavour for a long time, but over the last three t... See more

Rated 5 out of 5 stars

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... See more

Company details

  1. Electronic cigarette store
  2. also in
  3. Vaporiser shop

About JUUL

Written by the company

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Contact info

2.9

Average

TrustScore 3 out of 5

356 reviews

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1-star

No recent history of asking for reviews

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Replied to 55% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(356)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

These are awful

These are awful. Flavours are bland or. Just awful. And they are so expensive considering they last a day I. Comparison to cheaper vapes. DONT BIY TJIS BRAND IS CRAP

20 January 2023
Unprompted review
JUUL logo

Reply from JUUL

Hi Jimmy. We're really sorry to hear that you've been dissatisfied with your JUUL product. If you'd like to get in touch with our Care Team, they'll be more than happy to do all they can to put things right for you. You can reach them on https://support.juul.co.uk

Rated 2 out of 5 stars

Not nearly as good as the first…

Not nearly as good as the first version. Charging dock angle is impossible in some situations. And we now don't have that nice portable charger. One battery has already entirety died after a few months ownership. I have had to buy 2 extra So that I now own 3 just to make sure I always have one ready if another fails. And the last straw now is that they started leaking and I just got a load of liquid in my mouth.

16 January 2023
Unprompted review
JUUL logo

Reply from JUUL

We're extremely sorry to hear about your experience with your JUUL product. May we kindly ask that you contact us via https://support.juul.co.uk and we'll be more than happy to have this resolved for you as quickly as possible.

Rated 2 out of 5 stars

I think the JUUL 2 is worse than the…

I think the JUUL 2 is worse than the first version. Battery and pods only last about half a day. A terrible upgrade. AVOID!

22 December 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

It just doesn't last

The battery is terrible. The vape liquid lasts for less than a day. The best thing about this device is it tells you how quickly the power and liquid runs out... But I'd rather not know and it lasts longer. The selection of liquids is poor at best. Disposable vapes taste better and last 3 times longer. I don't actually see any benefits at all to this device.

27 November 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Awful!

Awful!! It started giving me dry mouth, dry throat and ulcers just after a day of use. There is something really wrong with the ingredients of this one!

31 October 2022
Unprompted review
JUUL logo

Reply from JUUL

We are sorry to hear about the issues you’ve described. First and foremost, we recommend contacting a healthcare provider for any health-related questions. Please contact our JUUL Care Team for further support - https://support.juul.co.uk

Rated 1 out of 5 stars

Astonished that this brand sends post…

Astonished that this brand sends post to your home address to promote smoking!

8 October 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've received unwanted post. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 2 out of 5 stars

QR code

Purchased new jUUL 2 from Superdrug yesterday 3/10/22. Had the JUUL 1 given to me by local stop smoking last year. They failed after a few months had 2 but didn’t register them. Well started smoking again but now decided to try again. This time I wanted to register my device. QR code takes me nowhere and trying to register an ac takes me nowhere also. I fill the initial form then it says verify my age but doesn’t move. I would like my 2 year warranty as stated.

4 October 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue registering your device. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Nothing but problems with this device

Nothing but problems with this device, had to return two batteries because that stopped working, and the pods are hit-and-miss.

Had 4 pods lock up with faulty warning lights, making them unusable. Cost me money, and can't be bothered anymore returning faulty equipment.

Buy at your peril.

25 August 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Awful

I go through one pod a day because it ALWAYS leaks. It's the worst e-cig I've ever used. Don't buy one. What did I get back from support? 'Remove the pod, wipe away any liquid residue and reinsert the pod'. Hmm...nope, not good enough.

24 August 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help further in order to resolve this - https://support.juul.co.uk

Rated 2 out of 5 stars

I loved the original Juul

I loved the original Juul. Bought Juul2 yesterday and sadly the pod leaked straight away. Disappointed ☹️.

14 August 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Very disappointed

I bought Juul 2 a while and I’m very disappointed specially with the pods is always spilling and is a waste of liquid the flavours are good but the pods spillage is a waste of money need to clean up all the time very disappointed with it

13 August 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue with your JUUL2 pods. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 2 out of 5 stars

The original Juul was great but I only…

The original Juul was great but I only ever used golden tobacco. Autumn tobacco tastes rank and I also find the liquid doesn’t heat as quickly so you end up sort of just bubbling it for the first several drags. Juul 2 is so bad it makes me now want to just give up vaping entirely so thanks I guess?

5 August 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Pathetic website

Pathetic website.
It ask for ID for age verification but never able to take photo of UK driving license with phone camera

3 August 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Don’t waste your time, or money.

Don’t waste your time, or money. I bought their product, it failed after 1 day. Their warranty Involves a drawn out process, (10-14 days!!!). In that time, how many people have bought another device ? AVOID AVOID AVOID !

31 July 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Rubbish

I tried the juul 2 as a stop smoking device. The cartridges leak once clicked onto the device if not stored upright. Not impressed at all. What a waste of money

28 July 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

I have noticed the new refills don’t…

I have noticed the new refills don’t last long forcing you to buy more so it’s really a conn.

Think I will have to try another brand.

22 July 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Rated 5 out of 5 stars

Went from 30 Cigs a day to 0, thanks Juul!

So I've never tried the original Juul so can't comment on that. I originally spotted the Juul2 while browsing Argos (for something different!) and thought I'll give that a go. I smoked around 25-30 Regal Kingsize per day so quite a heavy smoker but as the starter pack was £9.99 thought it's worth a try. Wasn't sure what to expect but WOW. 3 weeks in now and went from that amount of cigarettes to 0 and don't even fancy one at all. I've subscribed to Juul directly on their website to get the free device (use as a spare) and 2 pack pods for £4.99. Downloaded the app and I've been on 1 pod per day since I started according to my insights. I just love it. Had no leaks (so far!) that some talk about and it's just so much more convenient, no smell, waay cheaper and no cigarette cravings, not sure whats not to love?! The only thing I wish is that there was a portable charger like there was for the original Juul but hopefully that's in the pipeline?

19 July 2022
Unprompted review
Rated 3 out of 5 stars

Initial look and use of this product…

Initial look and use of this product was good, until a cartridge leaked while unit was lying down which is the default position, so i cannot give more that 3 star review.

8 July 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Rated 1 out of 5 stars

Bring back original juul

I was excited to try the Juul 2, the new charging port makes it hard to charge when out. The pod flavours aren’t great, much prefer the menthol & golden tobacco in the original Juul & they leak everywhere. Not had a single pod that hasn’t peaked yet. It’s also difficult to see when the pods empty now. I’ll be looking for an alternative.

1 July 2022
Unprompted review
JUUL logo

Reply from JUUL

We're sorry to hear you've had an issue using a JUUL2 product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

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