I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of h... See more
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Review summary
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I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I w... See more
Company replied
Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately... See more
Company replied
Site is very easy to navigate and easy to complete a purchase. Unfortunately I’m returning an item I purchased, but ordered but ordered another.
Company details
Written by the company
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Contact info
United States
- juvabun.com
4.4
Excellent
312 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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My experience with this company has…
My experience with this company has been without any problems. My purchases have really lifted my spirits. It’s fun to spend time fooling with my hair again.
20 March 2025
Unprompted review
Reply from Juvabun
Thank you for your feedback! We're so happy to hear that our products have brought you joy and made styling fun again. Your support means a lot to us! If there's anything we can do to improve your experience, please let us know—we’d love the opportunity to make it even better for you. 💕😊
Best,
JUVABUN
So much for "hassle free returns"
The halo was definitely not a match. Rather than go back and forth trying multiple times to find my perfect shade, I opted for refund. I have made MULTIPLE attempts to obtain my "no hassle refund" via email, chat and phone calls. There is no human being to interact with through their phone number, strictly endless waiting listening to elevator music. It doesn't even ring or have an automated recording. It literally goes straight to the music. Email requests are responded to by trying to redirect by saying "Thanks for reaching out. What assistance do you require today?" even though my previous message was perfectly clear - I want a refund! This has been dragging on for about 10 days and it's starting to COMPLETELY feel like a hassle. What happened to "not holding my money if I'm not happy with my purchase"?
17 March 2025
Unprompted review
Reply from Juvabun
We sincerely apologize for any frustration this experience has caused you. We truly value our customers and want to make this right for you.
Your refund request is important to us, and we appreciate your patience. Could you please confirm your order number so we can check the status and ensure the refund is processed as soon as possible? If it has already been initiated, we’ll provide you with an update on the timeline.
We strive to provide a smooth experience, and we regret any inconvenience you’ve encountered. Please know we’re here to help and will do our best to resolve this for you promptly.
Looking forward to your response.
Best,
JUVABUN
I've ordered several buns and they are…
I've ordered several buns and they are so pretty and natural looking and customer service is top notch!
9 March 2025
Unprompted review
Reply from Juvabun
Thank you so much for your kind words! 😊 We're thrilled to hear that you love your buns and had a great experience with our customer service. Your support means the world to us! 💕
If you ever need anything, we're always happy to help!
My scrunchie bun came as expected
My scrunchie bun came as expected. The color was right on. Worth the wait which wasn't long. Very satisfied.
8 March 2025
Unprompted review
Reply from Juvabun
We're so happy to hear that you’re satisfied with your scrunchie bun and that the color was a perfect match! 😊 Thank you for your patience and for sharing your experience—we truly appreciate your support! 💕
Enjoy your new look, and let us know if we can help with anything else!
This company ignores its customers and…
This company ignores its customers and refuses to respond when they don’t ship all items ordered. I had to reach out via e-mail, phone, chat, and only after over 10 times trying to reach them did they email me back with a phony form letter. Do not purchase anything from them. The product is not what is advertised, and you get ignored if you don’t even receive your order. They are terrible! And they have no customer service!
5 March 2025
Unprompted review
Reply from Juvabun
Dear Jen,
We sincerely apologize for the experience you've had with your order. This is not the level of service we strive to provide, and we understand how frustrating this must be for you.
We would love the opportunity to make things right. Could you please provide your order number and any relevant details? We will prioritize resolving this issue and ensure you receive the missing items or a suitable resolution as soon as possible.
Your feedback is important to us, and we truly appreciate your patience. Please feel free to reply to this message or reach out directly to [customer support email/phone] so we can assist you further.
Best regards,
JuvaBun Customer Service
I can’t do without my JuvaBun
I can’t do without my JuvaBun! I have very thin hair and generally wear a wig. With the JuvaBun all I have to do is make a ponytail (leaving a loop… not pulled all the way out, put the JuvaBun on top and pull my looped pony tail through.) It matches perfectly! I had a little problem choosing the correct color for me but JuvaBun was very helpful! Love the extra long bobby-pins they include! I am very happy with the addition of the thicker JuvaBun. It looks very natural.
1 February 2025
Unprompted review
Reply from Juvabun
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your JuvaBun and that it has made styling your hair easier and more enjoyable. It’s great to know that our team was able to assist you in finding the perfect color match! 😊
We appreciate you sharing your experience, and we’re so glad you’re happy with the thicker JuvaBun and the extra-long bobby pins. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Enjoy your JuvaBun, and thanks again for being a valued customer! 💕
Best regards,
JuvaBun Customer Service
I'm very pleased
It looked real and matched my hair perfectly. Now I have a full ponytail!
22 February 2025
Unprompted review
Reply from Juvabun
Thank you for your wonderful feedback! We’re so happy to hear that your JuvaBun blends perfectly with your hair and gives you the full ponytail look you wanted. 💕
If you ever need any styling tips or have any questions, we’re always here to help! Enjoy your fabulous new look, and thanks for being a valued part of the JuvaBun family! 😊
I was very disappointed
I was very disappointed, it looked cheap, and was not worth the money.
24 November 2024
Reply from Juvabun
We’re truly sorry to hear that your experience with our product did not meet your expectations. Your satisfaction is very important to us, and we’d love the opportunity to make things right.
Could you please send us a private message with your order details? You may send it at info@juvabun.com. We’d be happy to assist you with a return, exchange, or any other solution that works best for you.
Looking forward to resolving this for you!
Best regards,
Renee
JuvaBun Customer Support
Easy, fast, stylish, natural
I found JuvaBun off social media and decided to give it a try as my morning hair routine became so much more faster easier and stylish. The buns I order look just like my hair and I just put my hair in a bun and go!!!
13 January 2025
Unprompted review
Reply from Juvabun
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that JuvaBun has made your morning hair routine faster, easier, and more stylish. Our goal is to provide high-quality hairpieces that blend seamlessly with natural hair, so it's great to know you're loving your buns! 💕
If you ever have any questions or need assistance, feel free to reach out. Enjoy your JuvaBun, and have a fabulous hair day! ✨
I honestly can not say enough good…
I honestly can not say enough good about juva bun and the individual who work for the company as well!!! I am a 48 yr old woman who had beautiful full hair until I got sick and thinning hair for women runs in my family I have wasted sooo much money trying different clip in hair pieces to have some confidence again and they were all AWFUL either the color was nothing remotely close to what it said or it felt and looked like dry hay lol I'm not even sure how I came across juva bun but I'm so GRATEFUL I did!!! My 1st purchase was the messy bun and I LOVE it I get SO MANY compliments on my hair EVERY TIME I wear it not to mention no one knows it's a clip in piece!!! I thought I'd really like to get a ponytail piece but I'm not internet savvy and I ordered the wrong item but not to worry I had actually received an e-mail from Megan checking to see how I liked my new purchase and I was honest, sent pics and told her I must have gotten the wrong item because it definitely was not gonna work for my hair she immediately told me to go to the website and pick another 1 and did not require me to ship the wrong 1 back she promptly sent my new 1 at NO CHARGE!!! it's AMAZING and the best part is I have a dear friend suffering with the same issues at the age of 69yrs old so I took the wrong 1 I ordered and gave it to her and she's HOOKED !!! Said she never felt so pretty and proud again... don't waste your money on knick off pieces take it from me JUVA BUN ONLY I promise you won't be disappointed and when I feel a little better I'll be showing off pics of the messy bun and ponytail piece because I LOVE them both!
Sincerely
Michelle Henderson
15 December 2024
Unprompted review
Reply from Juvabun
Hi Michelle,
Thank you so much for sharing your heartfelt experience with JuvaBun! It truly warms our hearts to hear how much you love our products and the confidence they’ve brought back to you. We’re so grateful that you chose us and that our messy bun has been such a hit—it’s wonderful to know you’re receiving so many compliments!
We’re also thrilled that Megan was able to assist you with your order and ensure you received the right item. Our team is committed to making every experience a positive one, and your story is a testament to that.
Hearing how you’ve shared the love with your dear friend and seeing how our products have impacted her too is just incredible. Stories like yours inspire us to keep doing what we do!
Thank you again for your kind words and for being part of the JuvaBun family. If you ever need anything else, we’re just an email away!
Warm regards,
juvaBun
I adore the messy bun 2.0
I adore the messy bun 2.0. Lasts 4 times as long as the regular bun. I’ve ordered the clip in bangs, the jaw clip pony (clip way too heavy) and small pony’s that are not realistic looking. The bangs should be thinner, wispier and not too dense for fine hair. Secret! I don’t wear my messy bun like most of the women. I have secrets to wearing it that I won’t give up! Looks 20 times more real then how the other girls are wearing!
26 December 2024
Unprompted review
Reply from Juvabun
Thank you so much for sharing your feedback and experiences with our products! We're thrilled to hear that you adore the Messy Bun 2.0 and that it’s lasting so well for you. 😊
We truly appreciate your thoughts on the clip-in bangs and other items, and we’ll definitely share your suggestion about making the bangs thinner and wispier for fine hair with our product development team. Your insights are invaluable in helping us improve!
As for your secret way of wearing the Messy Bun—how intriguing! We love hearing how our customers find creative ways to make our products uniquely theirs. 💕
If there’s anything else we can do to enhance your experience, don’t hesitate to reach out. Thank you for being such a valued part of our community!
Warm regards,
JuvaBun
The Salt and pepper Juva bun clip-on
I was so excited to get my Juvabun clip-on in the correct color I was amazed at the match. I did have to watch a few videos (as I have thin balding hair.) Only after a few tries, I found the best way to use the Juvabun clip-on and hide the thin areas. Thanks, Juvabun, I can now go confidently to the holiday parties.
21 December 2024
Unprompted review
Reply from Juvabun
Thank you so much for sharing your experience! We’re thrilled to hear that the Salt and Pepper JuvaBun clip-on was a perfect match for you. It’s wonderful that you found a technique that works well for your hair, and we’re so happy it’s helping you feel confident and ready for the holiday parties.
If you ever need more tips or assistance, feel free to reach out—we’re always here to help. Have an amazing time at your celebrations, and thank you for choosing JuvaBun! 😊🎉
Easy to Manage
Juvabun messy bun was so easy to incorporate with my own hair...just wrap around your bun and you're finished. I was more impressed by the good quality of the messy bun. Very happy and would definitely order from them again.
30 November 2024
Unprompted review
Reply from Juvabun
Thank you for your lovely feedback! We're so glad to hear that the JuvaBun messy bun was easy to use and met your expectations for quality. It’s wonderful to know you’re happy with your purchase! We can’t wait to serve you again for your future orders. If you need any assistance, we’re always here to help!
So pleased with tlove this hairpiece his product
So pleased with this product. Sent a picture and they matched my hair perfectly. Wonderful company..
12 November 2024
Unprompted review
Reply from Juvabun
Thank you for your kind words! We're thrilled to hear that you’re so pleased with your hairpiece and that the color match was spot on. We take pride in making sure our customers have a wonderful experience. If you ever need assistance or have more questions, feel free to reach out. We truly appreciate your support!
Reply from Juvabun
Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience and found our support helpful and honest. Your satisfaction is our top priority, and we’re always here if you need any further assistance. Have a great day!
I love that I can do my hair in 5…
I love that I can do my hair in 5 seconds and be ready for a workday or an evening out! I receive so many compliments and tell everyone my Juvabun secret!
10 December 2024
Unprompted review
Reply from Juvabun
Thank you so much for sharing your experience! We're thrilled to hear that your Juvabun makes getting ready so quick and easy, and that you're receiving so many compliments! If there's anything else we can do to enhance your experience, feel free to let us know. We're here to help!
This is the second Juva bun in a row to…
This is the second Juva bun in a row to have the scrunchie break after a short time. There won’t be a 3rd . This used to be a good product. Now it’s garbage and costs more.
6 December 2024
Unprompted review
Reply from Juvabun
Hi Teresa,
Thank you for reaching out and sharing your feedback about the Juvabun. We’re truly sorry to hear about your experience with the scrunchie breaking and understand how frustrating that can be.
At JuvaBun, we take product quality seriously, and your comments are important to us as they help us improve. We'd like to make this right for you. Could you please provide your order details or contact us directly at info@juvabun.com? We’d be happy to assist with a replacement or explore other solutions to resolve this issue.
I have the 12 inch claw clip pony tail
I have the 12 inch claw clip pony tail
And it’s awesome!!! It’s helped me
Get through my gray hair grow out!! I have ordered there buns as well in the past in my normal Burnett color and I love
Those too!!!! They wash up good and last a long time . I store mine in the bag it comes with!!! Highly recommend! I don’t leave home without it because it makes my hair so full!!
18 November 2024
Unprompted review
Reply from Juvabun
Hi Lisa,
Thank you so much for sharing your amazing experience! 🌟 We're so glad to hear that your 12-inch claw clip ponytail has been a go-to for you during your gray hair grow-out journey—it sounds like it’s been a game-changer! 💇♀️✨
It’s wonderful to know you’ve also enjoyed our buns and that they’ve held up so well for you over time. Storing them in the bag is such a great idea to keep them looking fresh! 👜
We truly appreciate your kind recommendation and love knowing that JuvaBun helps you feel confident and ready to take on the day. If you ever need anything or want to share more tips, we’re here for you! 💖
Warm regards,
JuvaBun Customer Care Team
I’m a Juva-“bunny”!
I’ve been a Juva-“bunny” for quite a while now. Juva has taken me through my various hair color and length changes. I’ve had platinum, beach blond, frosted and red as well as medium brown. I’ve had big and small messy buns, ponytails and anything else Juva produces. I’m a busy physician, mom, grandma and artist and I don’t have much time to fuss with my hair so it’s a miracle for me to grab a bun and poof I’m rocking it for a day at work or anything else that comes my way.
By the way, did I mention how soft and natural the buns feel and so easy to lock onto my very fine, thin hair?
The service is also great and delivery is speedy.
Get yourselves some buns, and you can thank me later!
23 November 2024
Unprompted review
Reply from Juvabun
Hi Vickie,
Wow, thank you for such a glowing review! 🥰 We love hearing about your Juva-“bunny” journey—it’s incredible how our pieces have been with you through all your fabulous hair color and style transformations. From messy buns to ponytails, it sounds like you’ve truly mastered the Juva look! 💁♀️✨
We’re so happy to know that JuvaBun fits seamlessly into your busy life as a physician, mom, grandma, and artist—you’re truly an inspiration! 💪👩⚕️🎨 And hearing how soft and natural our pieces feel on fine hair makes our day.
Thank you for spreading the JuvaBun love and for being such a wonderful part of our community! 💖 If there’s ever anything you need or want to share, don’t hesitate to reach out.
Warm regards,
JuvaBun Customer Care Team
Juvabun hair pieces look natural and easy to use.
Juvabun hair pieces look natural and they are versatile. I have a Juvabun poney tail that clips in my hair. I can twist it around and have a really cute bun.
Super easy and fun.
14 November 2024
Unprompted review
Reply from Juvabun
Hi Christie,
Thank you so much for your kind words! 🌟 We're thrilled to hear that you're loving your Juvabun ponytail and enjoying its versatility. Twisting it into a cute bun sounds absolutely adorable! 😍
If you ever need styling tips, have questions, or want to share more of your Juvabun looks, feel free to reach out. We’d love to see how you’re rocking it! 💁♀️
Thanks for being a part of the Juvabun family! 💖
Best regards,
Juvabun Customer Care Team
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