Absolutely shambolic, no one answers my calls, texts or emails. I paid a deposit for a treatment in February! Drove all the way up and the machine was broken. What a waste of time and money. Waited 2... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The practitioner treating me was really friendly and also thorough with my treatment! She was able to answer most of my questions about the treatment and made me feel at ease. I am happy with th... See more
I contacted Anastasia clinic in Naas after seeing lots of advertisements about their treatments, as I’m looking into skincare for my wedding in September. Initially, I was told the consultation... See more
The lady who conducted my facial was very chatty and polite. She was also very informative and had lots of advice about skin care and skin care products that I found to be invaluable. My skin was left... See more
Company replied
Company details
Contact info
1 Harley St , W1G 9QD, London
- 0207 291 4554
- info@juveaaesthetics.com
- juveaaesthetics.com
Professional and friendly service, nothing is too much trouble.
Lovely staff they always go the extra mile, real service with a smile :-)
31 January 2014
Unprompted review
Reply from Juvea Aesthetics
Thank you Jenny! We love to give our clients the red carpet treatment and top quality service! The Juvea Team
First class!
The customer service I have received at Juvea has always been first class. I was initially very nervous about getting laser treatment but the practitioners always put me at ease with their advice and knowledge. They were also able to adapt their techniques to help me manage the pain better! I had good results with my first set of laser treatments (some areas more so than others) and the staff were great, so I decided to buy another set! Would definitely recommend to others.
Only one small bit of feedback – would be good to have a more reliable text message service to remind customers of the appointment the day before – at present, sometimes I get a reminder and sometimes I don’t. The ability to make an appointment online would be nice to have as well.
30 January 2014
Unprompted review
Reply from Juvea Aesthetics
Thank you for the review Gianna! It's great to hear you have had a good experience with us at Juvea! In regards to the SMS service, it is something we are currently working on to improve so hopefully this will be soon! We also take onboard your comment for an online booking system! The Juvea Team
Extremely friendly, the staff made the experience so enjoyable
This is the only skin clinic I have encountered that really caters to a variety of skin types and tones. When you're there you'll have peace of mind that you're in capable hands.
29 January 2014
Unprompted review
Excellent!
Sam, the aesthetic technician was informative and lovely. She answered any queries I had before the treatment began and made me feel at ease. The treatment itself was relaxing and painless and my skin felt smoother and more refreshed afterwards. I would definitely recommend it.
24 January 2014
Unprompted review
Reply from Juvea Aesthetics
Hi Hope! We are pleased you had a relaxing treatment with fantastic results! Look forward to seeing you again soon, the Juvea Team
Great experience
The lady who conducted my facial was very chatty and polite. She was also very informative and had lots of advice about skin care and skin care products that I found to be invaluable. My skin was left feeling incredibly smooth and I look forward to my next appointment :)
23 January 2014
Unprompted review
Reply from Juvea Aesthetics
Hi! Thanks for the review! We look forward to seeing you again soon! From all in the Juvea Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.