Awful mess of a service indeed. Watch was sent back, I was charged for parts which weren't defective, came back still unfixed correctly. Had to send it back again, got sent to Junghans in Ge... See more
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See what reviewers are saying
I am a watch repairer in Somerset and needed some parts for a high end Swiss watch (Eberhard) for a customer. The factory wouldn't even answer my emails but I got Jon Vincent's contact details and th... See more
JVM really excelled themselves from the neat packaging they send you to put your pride and joy in and send it back. The attention to detail displayed was superb, the watch came back looking like new,... See more
Company replied
The watch was returned after repair it kept good time for around 2 weeks and then had the same fault it also hadn't been resealed correctly. Returned it to Vincent and when I got it back it ran for... See more
Company replied
Company details
Information provided by various external sources
JON offers a premium repair service from our state of the art accredited workshop.
Contact info
108 Cadzow Street, ML3 6HP, Hamilton, South Lanarkshire, United Kingdom
- +44 (0)1698 891289
- info@jvwatchmakers.com
- jvwatchmakers.com
4.0
Great
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never fails to deliver
Continued great service from Jon Vincent Watchmakers. Repaired my Tag Heuer promptly at reasonable cost and kept me informed of progress. This is my "go to" store for all timepieces.
Carol, Cumbernauld
3 April 2015
Unprompted review
Reply from JON
Carol thank you so much for taking the time to leave us such a great review. We have been working really hard to ensure our customers are kept up to date with the repair progress and we are delighted to hear that it is paying off. We will make sure to keep you up dated with the launch events for our new store this June. In the mean time if we can be of any further assistance you know where to find us.
With Goodwill
Jon Vincent Watchmakers
Excellent service.
I had difficulty finding a local watch maker for my swiss watch. I was put in touch with Jon Vincent watchmakers. They were excellent from start to finish. Communication was first class and I communicated with one lady only. My watch was returned to me within days.
9 March 2015
Unprompted review
Reply from JON
Cheryl, we are delighted you managed to find us an that we were able to deliver a service you were happy with. Please let us know if we can help in any way in the future.
With Goodwill
Jon Vincent Watchmakers
Watch care and repair
I've been using Jon Vincent for fifteen years covering repair, servicing and purchase. A few years ago I gave them an old Majex watch from the 1960's that belonged to my Grandfather and had great sentimental value. It had not worked for many years and not only did they restore the watch brilliantly, they provided me with a history of the watch and its maker together with a tour of the workshop !!. Outstanding service and professionalism. No job is too small.
8 March 2015
Unprompted review
Reply from JON
David, nobody understands better than us the sentimental value of watches, it is one of the reasons we treasure these little instruments. We are delighted we were able to assist you in restoring your grandfather's watch and hopefully enable it to be passed down to future generations. We are moving to new premises in May and would love to get you in and you can have a look at our new workshop and boutique. Until then if we can ever be of any help do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Reply from JON
Darren, thank you kindly for taking the time to leave us such a positive review. Please do not hesitate to get in touch if we can ever be of service again.
With Goodwill
Jon Vincent Watchmakers
Very good work thanks
Service reliable and through. Kept me informed of progress.
6 March 2015
Unprompted review
Reply from JON
Mrs. Bisco, thank you for taking the time to leave us such a positive review, we greatly appreciate the feedback. We hope we can be of service to you again in the near future.
With Goodwill
Jon Vincent Watchmakers
Fantastic service
Sent my vintage Edox Geoscope as Jon Vincent is the go-to company for Edox in the UK.
They could not source a new face for the watch and so sent it back but in the mean time they cleaned it stuck the lose number back on and didn't even ask for postage.....
the whole time they were pleasant courteous and kept me up to date.
would definitely use again!!
6 March 2015
Unprompted review
Reply from JON
David, thank you for taking the time to leave such a positive review. We tried our hardest to source you a new face but as you can imagine due to the age of the watch we found it impossible. We hope the clean-up job has restored the watch as best as possible to it's former glory for you. Please let us know if we can ever be of service to you again in the future and we will keep our eyes peeled for any vintage Edox that cross our paths and drop you a line.
With Goodwill
Jon Vincent Watchmakers
Fantastic and Spode service
With some apprehension I sent my Tag off to an online company, not knowing whether I would see it again! The service was impeccable ; I was updated with every part of the process and my watch was back sooner than I expected. Will happily recommend Jon Vincent to anyone looking for a fast, trustworthy and efficient watch repairer/ service. Thank you very much for as new watch!
6 March 2015
Unprompted review
Reply from JON
Mario, you really have made all our team smile with your wonderfully kind review. We work really hard to make the experience of having your watch repaired online as easy as possible. We understand people's apprehension about sending their watches off into the 'unknown' but we try to be as transparent as possible and offer an expert watchmaking service that fits conveniently into our customer's busy lives. We also offer to find any watch at an extremely competitive price so if you are ever in the market for a new timepiece please do not hesitate to drop us a line.
With Goodwill
Jon Vincent Watchmakers
Excellent watch service
New battery fitted to my EDOX ice shark and tested for half the price I was quoted by the shop I bought it from.
6 March 2015
Unprompted review
Reply from JON
Hugh, we are delighted you found our service good value for money, we are here to look after our customers watches for a fair price and to deliver an exceptional service. If you ever need any further assistance you know where to find us.
With Goodwill
Jon Vincent Watchmakers
Very supportive phone calls
Jon Vincent no longer support Junghans watches, so they sent mine to another company for which they have no responsibility.
6 March 2015
Unprompted review
Reply from JON
John, we completely empathise with your predicament and wish there was more we could do for you, however it was a pleasure chatting to you on the phone and hopefully we can help you source that Ball watch you had your eye on. If there is ever anything we can help with do not hesitate to give us a call or drop us an email.
With Goodwill
Jon Vincent Watchmakers
real watchmaker repairs
A fantastic repair on my mechanical 43 year old watch I thought was beyond fixing. A prompt efficient service, with great communication during the repair. I have used them since and have no hesitation in recommending them to anyone in need of a quality watchmaker.
5 March 2015
Unprompted review
Reply from JON
Phillip, we are delighted we were able to assist you in repairing your beautiful Buler watch. We really try to take the lead in communication with our customers and are ever so glad you found our service to be of an excellent standard. Please do not hesitate to reach out to us again in the future.
With Goodwill
Jon Vincent Watchmakers
Great service in every respect - rarely found these days.
My Rolex Oyster Perpetual had suffered an active life with little attention,finally needing repair and service, this was entrusted to Jon Vincent through personal recommendation. A quote for repair cost was quickly supplied and agreed to, in due course the watch was returned fully repaired and in wonderful condition. It has performed faultlessly ever since. Their workshops ability to regulate a timepiece is second to none in my experience, it is now a considerable period after the watch was returned and its daily rate is less than 1 sec ( being an ex Merchant Navy navigator with responsibility for at least 2 marine chronometers for navigational purposes {pre Sat Nav}) I am still acutely consious of timepiece accuracy. I would not entrust my quality watch to any lesser organisation. Michael R N James
19 February 2015
Unprompted review
Reply from JON
Michael, thank you very much for taking the time to leave us feedback on our service, it is most appreciated. I passed on your review to our head watchmaker and he is absolutely delighted to have received such praise from an ex Merchant Navy navigator on his craftsmanship. We consider it a true badge of honour that a man of your experience considers our service exemplary. Whenever we can be of further assistance to you please do not hesitate to get in touch. We are at your service.
With Goodwill
Jon Vincent Watchmakers
fantastic watches
Thank you for the delivery of 2 watches,we ordered.It has been a pleasure to deal with jv watcmakers,who have made two people delighted with their new swiss made watches.five star watches and five star service
May.
Hamilton
17 February 2015
Unprompted review
Reply from JON
May, it is our absolute pleasure and thank you for taking the time to leave such a lovely review. Nothing pleases us more than seeing our customers fall in love with new watches. If you ever need anything else you know where to find us.
With Goodwill
Jon Vincent Watchmakers
Excellent Customer Service
I sent my Junghans watch for repair to the bracelet, which unfortunately was unsuccessful.
The company agreed to rectify the problem, the watch was returned.
They attempted to obtain parts needed to effect a satisfactory repair, without success.
Junghans were totally unhelpful, notwithstanding the determination to obtain the parts by Jon Vincent.
Eventually, I accepted a compromise, the original bracelet was replaced by a genuine manufacturer’s quality leather strap and clasp, at NO cost.
It must be stressed that throughout the ‘saga’ Jon Vincent’s customer service was exemplary, especially the conduct of their representative Carol Wilson.
However, Junghans customer service and supply of spare parts was protracted, it was not fit for purpose.
I cannot recommend Junghans based on my experience.
12 February 2015
Unprompted review
Reply from JON
David, we take things personally when they don't go right and we are extremely disappointed that Junghans couldn't sort the problem for you, however we take great pride that our service levels met your expectations and Carol is delighted with your glowing praise. If we can ever be of further assistance to you in sourcing a new watch please do not hesitate to get in touch. We are able to find any watch at a competitive price and would be more than happy to help.
With Goodwill
Jon Vincent Watchmakers
Maurice Lacroix
Jon Vincent have looked after a number of our watches over the last 15 years and I have always found them very helpful, prompt and efficient. I would highly recommend them.
10 February 2015
Unprompted review
Reply from JON
Stewart, we can't thank you enough for continuing to entrust us with your precious timepieces over all these years, we hope we can continue to deliver a premium service to you for many more years to come.
With Goodwill
Jon Vincent Watchmakers
Excellent Service
I contacted Jon Vincent Watchmakers recently regarding purchasing a watch and I found their staff extremely professional in helping me to select one from their vast stock. One of their staff actually called to my house with a selection of watches which was so convenient for me. I have already recommended Jon Vincent Watchmakers to my friends and family.
5 February 2015
Unprompted review
Reply from JON
Marie, we greatly appreciate your kind words and recommendations and if there is ever anything else we can assist you with big or small please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Excellent customer service
Bought a watch for my husband for our anniversary and it was a most pleasant experience. The staff were knowledgeable, helpful and very patient as I tried to make up my mind. Prices were reasonable and there was no hard sell. My husband was delighted and I will definitely shop here again and recommend it to my friends.
5 February 2015
Unprompted review
Reply from JON
Lyn, thank you kindly for taking the time to leave us such positive feedback, we hope your husband will enjoy his timepiece for many years to come and we wish you both a vey happy anniversary from everyone at Jon Vincent Watchmakers.
1st class service with friendly staff
Having called in the first instance with my enquiry, I was invited to come in straight away. On arrival, I was welcomed in a most professional and friendly manner and was delighted with the service. Some beautiful watches are available to view as well and I have no doubt that I will return in future. Look forward to seeing them again!!
28 January 2015
Unprompted review
Reply from JON
Graeme, it was an absolute pleasure to welcome you into our shop, thank you for taking the time to write a review and your very kind words. We look forward to you joining us at our new premises this year where there will be many more beautiful watches for your perusal, we may even persuade you to take one home with you. If we can ever be of any further assistance you know where to find us.
With Goodwill
Jon Vincent Watchmakers
Superb friendly service!
I took my brand new IWC Portuguese Chronograph in to Jon Vincent because I was having trouble getting the watch to sit squarely on my wrist due to the deployant clasp on the strap. The lady at the counter listened to my problem and then had the workshop manager come out and look at the watch on my wrist. We decided that he would turn the strap round on the watch to see if this made any difference and he did this in a few minutes. He than let me try the watch again and we decided that the newness of the strap was probably contributing to the discomfort I had been feeling with the it. I decided to try wearing the watch for a while to see if the leather softened and when I asked what I owed them they refused to take any payment!
I will definitely be using them for all my servicing and repair needs in the future.
Malcolm
6 January 2015
Unprompted review
Reply from JON
Malcolm, it is our absolute pleasure to help you out in this instance. Our passion for horology is what drives us on and the more we can share that love with our customers and help them look after their precious timepieces the better. If there is ever anything we can help you with in the future, big or small, do not hesitate to stop by. Have a great 2015.
With Goodwill
Jon Vincent Watchmakers
Excellent service
I have bought watches from Jon Vincent and also had repairs done by them and I would not go any where else.I have also recommended them to friends and work colleagues.
Peter Brimer
7 December 2014
Unprompted review
Reply from JON
Peter, it is always a pleasure to share our love of horology with a fellow 'watch geek' and we greatly appreciate you taking the time to write us a review and your recommendations. We have a lot of exciting events planned this year which we would love for you to be a part of. Best of luck for 2015
With Goodwill
Jon Vincent Watchmakers
Disappointing
The watch was returned after repair it kept good time for around 2 weeks and then had the same fault it also hadn't been resealed correctly. Returned it to Vincent and when I got it back it ran for a few weeks and then had the same fault again. I returned it yet again and this time it has been ok until the weather changed and it was no longer exposed to sunlight for long periods it now has the original fault unless I make sure its kept in the light as much as possible.
So its not the reliable watch it once was I now need to coax it to keep good time.
Vincent staff were helpful and did return some postage costs but the repair has not been satisfactory.
24 November 2014
Unprompted review
Reply from JON
Mr Charman, thank you for taking the time to review our service and believe us when we say we tried our very best to return your watch to working condition.
You are correct in saying that it came back to us twice, and on both occasions we assessed it as professionally and rigorously as we do with all our repairs.
It is a very specific watch, being both radio controlled and solar powered, and sometimes it seems that it has ‘gremlins’, for want of a better word, and other customers along with yourself have found this particular model to be a bit temperamental. On it`s last visit to us we could not find any fault. This is not to say that on a day-to-day basis you do not experience any.
We do feel that, as much as we would love to be able to control the sun especially here in Scotland, not having enough sunlight to power your watch is not necessarily our fault. While we share your frustration your 2* review is better aimed at the watch manufacturer rather than our process of trying to restore it to working order.
If you are in the market for a classic mechanical watch to serve you during the dark winter months we would be more than happy to suggest some great models to you.
With Goodwill
Jon Vincent Watchmakers
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