IV never in my life walked into a building felt welcomed from start to finish , excellent service really friendly explained everything in detail . I'm so happy I went here to look for a car and left w... See more
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Review summary
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Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
Company replied
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted... See more
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Company details
- #41 of 55 best companies in Used car dealer
- #73 of 95 best companies in Car dealer
- #34 of 44 best companies in Motor vehicle dealer
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Absolutely amazing service as always
Absolutely amazing service as always. Over the moon with my car that Louie matched me with. Cannot express how thankful I am for the service I have received from Louie more than once. Glad you're back. Thank you Lilly for your patience too :)
19 September 2025
Reply from JW Autos
We’re glad to hear that Louie could help you find the right vehicle - thank you for supporting our business again! We’ll be sure to pass on your kind words to Louie and Lilly!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
Louis gave us amazing friendly helpful…
Louis gave us amazing friendly helpful service our second purchase of a vehicle from JW autos . Highly recommend ,All staff friendly quick and efficient
19 September 2025
Reply from JW Autos
We’re glad to hear that Louie could help you find the right vehicle - thank you for supporting our business again! We’ll be sure to pass on your kind words to the team!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
Had a good stress free buying…
Had a good stress free buying experience here, sorted out my px at a good price and made sure that my budget wasn't exceeded. A good process all round and both Suni and Ash and handover girl were more than helpful.
18 September 2025
Reply from JW Autos
Thank you so much for your kind words! We're thrilled to hear that Sunny, Ash and Lilly made the process smooth and enjoyable for you.
Congratulations on your new BMW – it's a fantastic choice! Enjoy the drive!
If you ever have any questions, do not hesitate to get in contact with us - we’re happy to help!
All the best
JW Autos
Helpful, relaxed but not pressured - great experience
Made to feel really comfortable and relaxed. Krystal walked me through various options and respected my input with what I did and didn't like. Both her and the other lady (really sorry I cant remember her name) were so helpful and I'm extremely happy with my purchase
16 September 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with us, and that you’re happy with your new car. It’s great to know that everything went so well.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Everyone was polite and helpful
Everyone was polite and helpful. No pressure to buy and whole process was easy and straightforward.
14 September 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Perfect
Excellent service today. Met our family needs and the staff were attentive, helpful and friendly. Could not fault the service given. Drove away with a lovely newer car.
14 September 2025
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Amazing team
Amazing team, Krystal was accommodating to my needs for a car. They done a test drive made sure I was happy with everything, kept me informed and very welcoming. I would highly recommend from start to end nothing was to much, I am very happy with my car and service I received.
9 September 2025
Reply from JW Autos
Glad to hear you had a pleasant experience with us! Your feedback and kind words will be passed on to Krystal. We hope you're loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
louie made me feel welcome and…
louie made me feel welcome and was very friendly and helped me from start to finish
7 September 2025
Reply from JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a great experience! We'll be sure to pass your kind words on to Ash and Louie.
We truly appreciate your support and hope you're enjoying your new vehicle. If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best from all of us!
JW Autos
Reply from JW Autos
Thank you for your lovely review. We’re so pleased to hear that you had a positive experience with us!
Marko will be thrilled to know their friendly service made a great impression. We hope you’re enjoying your new car and we’re here if you ever need any support down the road.
Many Thanks
JW Autos
Great service and friendly staff
Great service and friendly staff, would buy from again
5 September 2025
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our sales team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
I felt i was listen to
I felt i was listen to, didn't feel rushed. Krystal was amazing.
She took her time showing me other options I could have.
Leaving me to make my decision.
21 July 2025
Reply from JW Autos
Thank you so much for your kind words! We're glad to hear that you felt heard and supported during your visit. It's great to know Krystal made such a positive impression. We’ll be sure to share your feedback with her.
Thank you again for choosing us – we look forward to seeing you again!
Many Thanks
JW Autos
Amazing experience!!! Thanks!
Amazing experience and Crystal was an absolute diamond! Answered all our questions and helped us get to the end point, which was buying our first ever electric car!!! Thank you so much for everything - it truly was meant to be.
4 September 2025
Reply from JW Autos
Thank you for taking the time to leave us a review - we're glad to hear you had an amazing experience with Krystal and she was able to answer all your questions!
If you ever need any help, please do get in contact, we're happy to help!
All the best,
JW Autos
Louie was helpful with my purchase
Louie was helpful with my purchase. Best Mercedes ever
3 September 2025
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our salesmen Louie.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Krystal was a pleasure to deal with…
Krystal was a pleasure to deal with thank you for your help
3 September 2025
Reply from JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a great experience! We'll be sure to pass your kind words on to Krystal.
JW Autos
Louie was great an talked me through…
Louie was great an talked me through everything, got best deals
30 August 2025
Reply from JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a great experience! We'll be sure to pass your kind words on to Louie.
We truly appreciate your support and hope you're enjoying your new vehicle. If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best from all of us!
JW Autos
My Honest Review
I am a returning customer as I have been to JW autos before to buy a car with my friend which went well. And here is my honest opinion about JW-autos
Sales
JW-autos have a fantastic Sales personnel in particular if you have Krystal as your advisor then you are in right hands. She’s patient, understand your needs and tailor your search to what you want. Krystal is just amazing and if there is any reason to go back to JW it’s because of her professionalism and conduct and knowledge.
My Bad Experiences
Valeting- Before picking my car, I discovered that it was not well cleaned. The frunk was in a terrible state and I called their attention to it and they asked me to come back a day later- I would have imagined that a car being picked up by a customer should be in a good / clean state
Post sales-
Shortly (2 days)after picking up my car. I discovered there is a chip on the inner part of the panoramic roof. This can only be noticed if you are sitting on the passenger side which unfortunately I did not sit in whilst checking the car. The very first passenger I picked noticed this. Note that this was not disclosed on the listing nor during sales and a chip is definitely not consistent with the “fair usage according to age of car”. A chip is an actual damage caused by hitting the roof. I contacted JW autos immediately and oh my God the tone of their message is terrible. It is like, once they get paid they don’t care about whatever happens. They were being dismissive and offer no probable solution and I just find this behaviour very unprofessional.
Overall if you want a good Sales rep and sales experience it’s a definitely a good place to be and you will be in good hands of knowledgeable individuals and sales personnel(particularly Krystal)who prioritise your needs
However, if you care about post sales customer services and support you need to manage your expectations better
25 August 2025
Reply from JW Autos
Thank you for taking the time to leave such a detailed review. We’re pleased to hear that your experience with Krystal was positive — she’ll be delighted to know her efforts made a strong impression.
That said, we're very sorry to hear about the issues you experienced with the vehicle valeting and aftersale communication. We agree that every vehicle should be presented in a clean and ready-to-drive condition upon collection, and we’re sad to hear that we fell short in this instance.
Regarding the chip on the panoramic roof, we understand how frustrating this must be, and we're sorry that our response came across as dismissive. Should you wish to discuss this further please feel free to contact us - aftersales@jw-autos.co.uk
Many Thanks
JW Autos
Great place to buy a car!
Popped down on Saturday afternoon to browse and ended up buying! Ash was very courteous, polite, professional and didn't make me feel pressured to buy. Dealing with finance was a breeze and handled promptly and professionally. Marko sorted out the collection paperwork and road tax and I'm now the happy owner of an MB GLA! Would 100% recommend these guys, they were amazing 👏
30 August 2025
Unprompted review
Reply from JW Autos
We're delighted to hear your visit on Saturday turned into such a positive experience with us. We truly appreciate the recommendation and will pass on your kind feedback to Ash and Marko.
If you ever have any questions, do not hesitate to get in contact with us - we’re happy to help!
Many Thanks
JW Autos
Excellent customer service
Excellent customer service. Clear and concise information regarding finance and car spec etc
31 August 2025
Reply from JW Autos
Thank you for taking the time to leave us a review, we really appreciate! We're delighted to hear that you found our customer service helpful.
We always aim to deliver a straightforward and stress-free experience. If you need anything in the future, don’t hesitate to get in touch – we’re always happy to help!
Many Thanks
JW Autos
Great Experience
Louie and Marko were extremely friendly and professional. They talked me through the whole process and helped me to pick out a beautiful car. Getting the finance and tax was so quick and easy, and they took care of everything. I am now the happy owner of a lovely Mini Countryman. I would highly recommend them.
30 August 2025
Reply from JW Autos
Thank you so much for your kind words! We're thrilled to hear that Louie and Marko made the process smooth and enjoyable for you.
Congratulations on your new Mini Countryman – it's a fantastic choice! Enjoy the drive, and thank you for the recommendation!
If you ever have any questions, do not hesitate to get in contact with us - we’re happy to help!
All the best
JW Autos
The young lady was very understanding…
The young lady was very understanding and helpfull
30 August 2025
Reply from JW Autos
Thank you for leaving us a review! We are happy to hear you had a good experience in the showroom!
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
Many Thanks
JW Autos
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