K9 JETS Reviews 171

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the helpful and friendly staff who demonstrate a genuine love for animals. Many people found the user experience to be smooth and stress-free, from the initial booking to landing, and appreciated the personalized care provided. However, some people were dissatisfied with the booking process and communication, mentioning issues like unreturned calls, lack of updates, and unfulfilled promises regarding pre-flight arrangements. A few other people also felt that the customer service was non-existent and experienced discomfort due to a lack of climate control on one flight.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the impeccable service,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, kindness, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, effortless,... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers found the booking... See more

Customer service

Customers generally report positive experiences with customer service, highlighting the commitment to quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most incredible, amazing experience flying K9 Jets. My biggest worry relocating to the States was how I’d get my old hound there safe and sound and K9 jets most certainly came to the rescue. First... See more

Company replied

Rated 5 out of 5 stars

My 9-year-old Labrador and I had two excellent flights from Van Nuys to Teterboro and then on to Frankfurt. I was a little nervous waiting to see if our flights would reach 75% capacity to fly, but th... See more

Company replied

Rated 5 out of 5 stars

Everything from booking to landing! The staff was super helpful, friendly and obviously love animals. Once we landed the ground staff was wonderful, stayed with us until the car service arrived. W... See more

Company replied

Rated 5 out of 5 stars

Flying with K9 Jets was amazing. Our dogs were right at our feet the entire trip, and the flight attendant went above and beyond to keep everyone comfortable. Email communication was a little inconsis... See more

Company replied


Company details

  1. Aviation consultant

Written by the company

K9 JETS is the world's first pet-dedicated, pay-per-seat, private jet service. Launched in March 2023, the British-based company has revolutionised pet travel by allowing customers to fly with their beloved pets by their side. Since then, K9 JETS has become a trusted name in the industry with a rapidly expanding destination network offering an alternative to traditional pet shipping. The K9 JETS team boasts over 25 years of experience in the aviation industry, ensuring a safe and seamless journey for both pets and their owners.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Pet travel made easy

Whether relocating ,visiting family or holidaying ,the only way to travel with your fur baby (cat or dog ) is with K9 jets , I flew UK to USA and then back again with my two miniature daschunds at my side cage free ! Yes on my lap or at my feet happy as can be as was I .From start to finish a stress free experience Adam of K9 jets makes sure you know exactly what’s needed paperwork wise for your destination and is contact with you as often as needed before travel to make sure all your ducks are in a row .You arrive at the private airfield just an hour before travel and board the plane 5 mins before take off ,Who knew this would ever be possible ?? Travelling is made pleasurable for you and your pet by Adam and his team , you board your plane just before take off no queues or waiting hours before you leave and your dog walks up the steps on a lead by your side ( cats are carried in carriers ) and after a very comfortable journey with some lovely food and your pet by your side you arrive completely relaxed and walk off for a quick passport check again no queues or waiting and with your pet still with you feeling happy and relaxed ! It’s so easy I felt like I’d been on a long car journey rather than on a plane . It’s so lovely being able to take my dogs with me this way for them and me . I thank my lucky stars I found k9 jets and look forward to our next trip together .

26 May 2023
Unprompted review
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Reply from K9 JETS

Thank you so much for your review. It was a pleasure meeting you all again.

Rated 5 out of 5 stars

One life-changing experience made possible by k9jets!

After 7 painful months of looking for the best possible way to relocate my two beloved large dogs to Europe, flying with k9jets felt like a breath of fresh air. The entire process was easy, secure and luxurious. The k9jets team was caring, kind and helpful every step of the way. They really went above and beyond to make this flight happen for us and for that I am forever greatful. Needles to say, our pets were treated like royalty! The K9jets team not only understands but shares the unconditional love we feel for our pets.

Our pets deserve the best and that is flying with k9jets!

2 May 2023
Unprompted review
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Reply from K9 JETS

Thank you so much, it was our pleasure to make it happen for you all.

Rated 5 out of 5 stars

Traveling with K9Jets

We've had the pleasure to travel with K9Jets twice, and their customer service and professionalism was sensational. Taking a pet across the pond can be daunting, but the K9Jets team relieved our stress by being in constant communication with us regarding flight information, customs prep and courtesy call prior takeoff. The pilots and attendant were friendly and helpful throughout – it was a fantastic experience! We would not hesitate to fly with K9Jets again, and highly recommend them for canine family members.

29 April 2023
Unprompted review
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Reply from K9 JETS

Thank you so much for your kind words. It's always been a pleasure working with you.

Rated 5 out of 5 stars

Wonderful experience…

We had a wonderful experience with K9 Jets for our relocation from Texas to England. Adam, the ground crew and the flight crew were exceptional and truly love working with the dogs and their owners.

28 April 2023
Unprompted review
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Reply from K9 JETS

Thank you so much Michele. We loved every minute.

Rated 5 out of 5 stars

K9 jets are literally life savers!

K9 jets offer fantastic service and fantastic value for money for when you take in account the astronomical cost of private jet hire. They are actually offering a lifeline to people who have dogs that are unsuitable for cargo or the owners who care not to put their dogs thru a hazardous potentially life threatening experience. Adam and his team could not do enough for us from helping sort the for correct paperwork for bringing dogs into the US to actually seeing us off on the day. I cannot recommend them highly enough and I have already booked to fly with them again.

30 April 2023
Unprompted review
K9 JETS logo

Reply from K9 JETS

Thank you so much Emma. It was our pleasure. Look forward to seeing you both on your return.

Rated 5 out of 5 stars

Unparalleled Serenity and Joy with K9 Jets!

Traveling with our dogs has never been so stress-free and luxurious. The 24/7 white glove service K9 Jets provided was simply unmatched—every detail was taken care of with utmost attention pre-flight. This team went above and beyond to ensure we had the best international travel experience. They verified all pet paperwork, so we had peace of mind knowing everything was in order for arrival. From the moment we stepped onboard, we knew our dogs were in the safest hands. We could relax with our dogs by our side - no cargo holds - just pure comfort and freedom as our furry pals snuggled next to us in the cabin. It was joyful. This is luxury pet travel at its finest, where safety and serenity converge. Thank you, K9 Jets, for taking pet travel to new heights! 🐶💫 #K9Jets #UnforgettableJourney

28 April 2023
Unprompted review
K9 JETS logo

Reply from K9 JETS

Thank you so much! It was our absolutely pleasure working with you to make it happen.

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