This has been my first purchase in Kaepjjang since I was desperately looking for Aespa Karina's Drama Sequence Version and they were the only online shop available with this product! You made my d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This has been my first purchase in Kaepjjang since I was desperately looking for Aespa Karina's Drama Sequence Version and they were the only online shop available with this product! You made my d... See more
Company replied
Okay it's taken me way too long to write this review, but this site is great. I ordered a couple months back but unfortunately got sent the wrong album, the customer service was so brilliant! I was re... See more
I received my package today. The shop has the best customer service. I wasn’t happy about the missing light stick that was out of stock after waiting, but since I worked at the customer service myself... See more
Amazing customer service - very responsive. I bothered them 3 times and each time they were really helpful. The last time i wrote to them, they even changed my order literally 3 days before they shipp... See more
Bienvenue au Kaepjjang Shop ! Nous sommes une boutique en ligne spécialisée dans la vente d'album, light sticks, magazines et autres produits dérivés issus du milieu de la KPOP. Nous livrons en France et dans l'Union Européenne et tout ça, sans aucun frais de douane peu importe où vous résidez ! De plus, la livraison est offerte en France & Monaco ;) Venez visiter notre shop en ligne pour découvrir les nouveaux produits à la mode de vos artistes préférés tels que BTS, BLACKPINK, STRAY KIDS, NEWJEANS et bien d'autre.
6 RUE MONTESQUIEU, 17000, LA ROCHELLE, France
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery, well packed and got a couple of freebies!
I received my order today and I am so pleased!I
If I want to buy some more K-pop merch in the future I will surely prefer your store and I am truly grateful !🙏❤️
Thank you for everything!
Good service and ready to support with delivery tracking.
It was my first time buying from them and it was well packaged and the delivery was fast! Everything arrived safelly.
Thank you soo much <3

Reply from Kaepjjang Shop
I had a really good experience shopping with this shop. I was looking for an older item which was sold out lots of places, but I found it here. Shipping was great and I would absolutely shop here again.

Reply from Kaepjjang Shop
As always I am very satisfied with the products I bought and the level of the customer service!!! Thank you!!!

Reply from Kaepjjang Shop
great selection of albums
great service
albums arrived safely no damages
everything arrived safely & thank you soo much for an extra pc <33 will definitely buy again from this shop!
This is the cutest and the kindest kpop store I’ve ever shopped from! Thank you so much for the freebies and the hand-written note! God bless you! I can’t wait to buy more things from you 💛
Everything went smoothly and I even got some freebies, highly recommend!! 💕
I received my package today. The shop has the best customer service. I wasn’t happy about the missing light stick that was out of stock after waiting, but since I worked at the customer service myself for many years, I know that sometimes you can’t control things. Other shops simply cancel and refund without even apologising. However, this shop informed me and even offered me to choose another one with a discount or to get a refund. The box was well packaged, everything in good condition. I really, really, appreciated the tiny postcard, saying that they apologise again for the missing item and the extra photocards I got of my ulti group🥹 Such a great team! Highly recommend!
I have only good words for this shop. Ordered a Korean Vogue, it came in perfect condition. It had a bit of a delay but Mélanie was amazing in communication through email. I got 2 extra photo cards which was a nice surprise. Will definitely order again!
This has been my first purchase in Kaepjjang since I was desperately looking for Aespa Karina's Drama Sequence Version and they were the only online shop available with this product! You made my dreams come true and helped me to finalize my Drama collection. Merci beaucoup! Delivery was smooth and the package came nice, no damage or whatsoever. Also I appreciate the 3 extra freebies that came with it and that they were from my beloved Aespa, thanks a lot for this thought!! ^-^
Definitely a nice shop to go to, they do European deliveries as well!
Merci Kaepjjang :D

Reply from Kaepjjang Shop
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.