Customer service is best and good to have you around for any JBC stuff & parts great that you ship with DHL and UPS and prices are reasonable im happy with you being here always to answer all questio... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We as a company use Koisertech for multiple items, ESD, Tape & soldering stations. We have always had full suport & very quick service from the company, we find that Jon is always helpful & is alw... See more
Company replied
I went to Kaisertech, after a YouTuber said he had experienced excellent service from them."SDG Electronics". Their website is very easily navigated and I found the item I required with no issue. Chec... See more
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I needed some JBC tips for a new soldering iron. I didn't want to buy the Chinese copies so I hunted around and found Kaisertech. Although I had not heard of them before, the website (& prices)... See more
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Company details
- #28 of 32 best companies in Electrical equipment supplier
- #25 of 31 best companies in Ecommerce solution provider
About Kaisertech
Written by the company
Established in 1998, Kaisertech Ltd is situated in Eastleigh, Hampshire. Through hard work and dedication we have grown to be a well recognised supplier of electronic production equipment and tools to companies such as BAE, Sony, Nokia, Honeywell & IBM.
Soldering Equipment
Static Control
Industrial Furniture
Vision Systems
Kaisertech
Written by the company
- UK's Most Trusted Supplier of Electronic Production Equipment
- Kaisertech's staff are highly trained to offer helpful, impartial advice on all products. Our service doesn't end with your purchase. We provide excellent after-sales and a great choice of expert services to help you, from delivery to installation. Many of our specialist services come at no extra cost; some are chargeable, but all are delivered to the highest possible standards.
FREE SHIPPING
Free next day delivery with orders over £50 online
When items are available for despatch from stock and suitable for delivery by parcel carrier, next working day is standard. Heavy, high volume and palletised products will normally be delivered within 2-4 working days from dispatch.
Contact info
Unit 12, M3 Trade Park, Manor Way, SO50 9YA, Hampshire, United Kingdom
- +44 (0)23 8065 0065
- sales@kaisertech.co.uk
- kaisertech.co.uk
4.2
Great
709 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kaisertech
Dear Philip,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our efficient service and our available products. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Ordered pair of safety boots
Not impressed at all still not taken delivery of my boots emails back and forward asking how long
Can take up to three weeks I was told
Very poor I’ve now had to go and buy a pair of cheap boots just to wear to work and till my expensive pair arrives
If I’d been told from the beginning they would have taken weeks to arrive I wouldn’t have bought them
15 June 2023
Reply from Kaisertech
Dear Adam,
Thanks for your review and feedback.
Our Sievi range of shoes are shipped directly from the manufacturer and therefore the lead time is around 10-14 working days. This is listed on our online listings for each shoe on the website.
We always strive to provide the best customer service possible and will investigate how we can make improvements to avoid this happening in the future.
If you wish to discuss this further with our team please do call us on (+44)02380 650065) or email sales@kaisertech.co.uk.
kind regards,
Team KT
Reply from Kaisertech
Dear Robin,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our efficient service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Good Value and free postage
Good Value, free postage and decent packaging, they kept me updated with progress
30 May 2023
Reply from Kaisertech
Dear Frazer,
Thanks so much for your kind review, we really appreciate it! We strive to make all of our orders as personal and efficient as possible.
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
professional
professional, efficient company..
great customer service and make every effort to contact you if theres any queries with your order..
will not send the order out unless the customer is satisfied
20 January 2023
Reply from Kaisertech
Dear Amran,
Thanks so much for your kind review, we really appreciate it! We strive to make all of our orders as personal and efficient as possible.
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Speedy & relevant comms
Speedy & relevant comms make for an informed shopping experience.Many thanks
12 May 2023
Reply from Kaisertech
Dear Maureen,
Thanks so much for your kind review, we really appreciate it! We're so glad that your shopping experience was well informed.
If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Reply from Kaisertech
Dear Dave,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our personalised service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Excellent customer support and quick…
Excellent customer support and quick shipping. Particularly Jon was very accommodating and helpful with my request.
16 May 2023
Reply from Kaisertech
Dear Amir,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Miserable customer service
Miserable customer service! Unresponsive!
Order placed April 22nd.
Chat response Mai 3rd: "Good morning, we are just trying to identify the delivery cost to your location, once known we will be in touch".
Never heard since, even after sending chats and emails to "customer service" ...
16 May 2023
Unprompted review
Reply from Kaisertech
Dear Customer,
Thank you for your feedback, it is really important to us!
We always strive to provide the best customer service possible and will investigate how we can make improvements to avoid this happening in the future.
If you still have a query regarding this issue, please do call us on (+44)02380 650065) or email sales@kaisertech.co.uk.
Kind regards,
Team KT
Amazing service from Kaisertech
Amazing service from Kaisertech, always delivered quicker the expected and pleasant experience, all my major soldering tools have been ordered from them, they have supplied us 2 JCB soldering stations and 2 Quick Hot Air stations.
Highly recommended for any one who does electronic repairs to order from them.
20 April 2023
Reply from Kaisertech
Dear Henal,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Reply from Kaisertech
Dear Michelle,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Great sales service and experience
17 April 2023
Reply from Kaisertech
Dear Neill,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Pleased with the service
Very satisfied with the product. Package received in excellent condition without damages and discrepancies. Very pleased with delivery service, package arrived on the next day. Jon Doggett (sales account manager) was very helpfull in assisting with my quiries and also quick responsive.
17 April 2023
Reply from Kaisertech
Dear Ivan,
Thanks so much for your kind review and special mention, we really appreciate it!
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards, Team KT
Great customer service
Great customer service. My order arrived within 24 hours. I realised I had ordered the wrong soldering iron tips. I was able to return the tips and get a refund without any problems.
I will definitely use Kaisertech again.
11 April 2023
Reply from Kaisertech
Dear Daryn,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our service. If you need any further assistance on your next purchase, please do not hesitate to contact us.
Kind regards, Team KT
Always 1st class service from this…
Always 1st class service from this company, Keeping in touch with you every step of the way with your purchases. Brilliant !!!
4 April 2023
Reply from Kaisertech
Dear Gary,
Thanks so much for your kind review, we really appreciate it!
So great to hear that you're happy with our service. If you need any further assistance, please do not hesitate to contact us.
Kind regards, Team KT
Quick large pcb holder.
The large pcb holder (i believe it's made by Quick) is great for my needs; putting it on offer made buying sensible; the feedback from Kaisertech wasn't great - just give realistic delivery dates, then people can plan ahead; also the delivery cost seemed to jump up and down (£5 on the website, then £9, then £7.50); still, very happy with the purchase.
31 March 2023
Reply from Kaisertech
Dear Patrick,
Thank you for your feedback, it is really important to us!
We always strive to provide the best customer service possible and will investigate how we can make improvements to avoid this happening in the future.
Please do call us on (+44)02380 650065 or email sales@kaisertech.co.uk should you like to discuss this in any more detail.
Kind regards, Team KT.
Reply from Kaisertech
Dear Caothan,
Thank you for your feedback, it is really important to us!
We always strive to provide the best customer service possible and will investigate how we can make improvements to avoid this happening in the future.
Please do call us on (+44)02380 650065) or email sales@kaisertech.co.uk should you like to discuss this in any more detail.
Kind regards, Team KT.
Reply from Kaisertech
Dear Martin,
Thanks so much for your kind review, we really appreciate it! So great to hear that you're happy with our service.
If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team KT
Reply from Kaisertech
Dear Martin,
Thanks so much for your kind review. So great to hear that you're happy with our services!
If you need any further assistance, please do not hesitate to contact us. Kind regards, Team KT
Great service
Great quality products, fast shipping and easy to navigate website.
12 January 2023
Unprompted review
Reply from Kaisertech
Dear Jacob,
Thanks so much for your kind review. So great to hear that you're happy with our services!
If you need any further assistance, please do not hesitate to contact us. Kind regards, Team KT
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