Kalamala.com Reviews 144

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Been shopping here online for quite some time now. The website is super easy to maneuver. Products are well organized and conveniently searchable in both English and Farsi which is helpful for unique... See more

Rated 5 out of 5 stars

I ordered Palestinian medjool dates and simply wasn’t thinking about what’s happening over there 😢. So I contacted Kalamala by email and received a prompt response that ‘yes, they’re not currently... See more

Rated 5 out of 5 stars

Kalamala is my go-to grocery for all things Iranian, especially in season fresh fruit. I've been shopping here for several years and have gotten top notch products and service every time. They're west... See more

Rated 5 out of 5 stars

Wow! I'll echo the many 5-star reviews for Kalamala Online Grocery! I just received my first order here in Southern Ohio where it's difficult to find vegetarian options. Like others have written, my g... See more

Company details

Information provided by various external sources

Kalamala.com is an online Middle Eastern grocery store featuring Persian, Kurdish, Armenian, Turkish and Afghani delicacies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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Rated 5 out of 5 stars

Phenomenal customer service and food…

Phenomenal customer service and food quality. Excellent communication between Kalamala and myself and the delivery was packaged wonderfully and perfect. I will definitely be buying from Kalmala again regularly as my go-to store for all Persian treats! Thanks again, Kalamala!

20 February 2022
Unprompted review
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Reply from Kalamala.com

Dear Gilda, we appreciate your business and nice review!

Rated 1 out of 5 stars

I bought fava beans which were…

I bought fava beans which were described as fresh. This food is toxic. Nobody answered my emails. They like to text, and ask about personal information. Customer is always wrong.
Too bad I can't post pictures.

19 February 2022
Unprompted review
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Reply from Kalamala.com

Dear Aissa, in our website we give all shipping options to customers and customers decide which shipping option works better for them based on perishable/nonperishable items which they order and their distance from us(Los Angeles). As we mentioned on the Fava Bean description, this item is perishable and you shouldn't choose flat rate shipping since it takes about a week from Los Angeles till New Jersey as we mentioned on our shipping policy, here is the link:
https://www.kalamala.com/pages/shipping-policy
However we sent them to you via 2Days Fedex as a courtesy which costs us $25. Unfortunately Fedex had one day delay and some of them got bad based on your review. We called and texted to you a few times and offered you to refund half of them but you never accepted it and said NO, That's fine.
Unfortunately at this point we can not help you more.
Best

Rated 5 out of 5 stars

Kalamala is an awesome online shop for…

Kalamala is an awesome online shop for Persian grocery. From customer service to their shipping is very professional!!! Prices are comparable to other online grocers. They do an excellent job and packaging is excellent!!! Thank you and keep up the excellent job!!!

15 July 2021
Unprompted review
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Reply from Kalamala.com

Dear Grace, we appreciate your business and nice review!

Rated 5 out of 5 stars

I purchased two Persian rice cookers…

I purchased two Persian rice cookers from Kalamala, best quality and best customer service from Behnam. I am very happy with my purchases and their customer service. I highly recommend them.
Thank you,
Dr. Sandy Moghadam

24 April 2021
Unprompted review
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Reply from Kalamala.com

Dear Sandy, we appreciate your business and nice review!

Rated 5 out of 5 stars

The best!

This is definitely the best online Persian grocery business I have dealt with during the last 40+ years away from home! They’re very conscientious, honest, professional and respectful. They go out of their way to deliver the best quality food in the best package & very timely to their customers. I used to buy from Canada as they’re closer to me, but no more! Keep up the great work and thank you!

18 April 2021
Unprompted review
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Reply from Kalamala.com

Dear Mahasti, we appreciate your business and nice review!

Rated 5 out of 5 stars

Great service.

I have been buying many items from Kalamala online and every time they have come through with 5-star review. The sales Rep even follows up after shipment. Fast service and fast delivery.

8 April 2021
Unprompted review
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Reply from Kalamala.com

Dear Atoosa, we appreciate your business and nice review!

Rated 5 out of 5 stars

Very happy to find them.

They have great service and shipped my items the same day. I order my 7 sin items, the packaging was very professional and got bigger samano without extra charge. They care about customer more than their benefits. I was surprised to find the items like a kofte and roghan hivani and they have many more. Very happy to find them and already order twice in one month. Thank you kalamala and wish you the best.

26 March 2021
Unprompted review
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Reply from Kalamala.com

Dear Maryam, we appreciate your business and nice review!

Rated 5 out of 5 stars

Excellent product

Excellent product. Very good and nice customer service. Product came in time. Highly recommended
Rose petal jam is so delicious and pure I ever tasted it in my life time.
Recommendations to my family and friends for sure
Thanks for such a nice product
Ans Niz

25 February 2021
Unprompted review
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Reply from Kalamala.com

Dear Appa, we appreciate your business and nice review!

Rated 5 out of 5 stars

Excellent service

Excellent service.
I ordered a Pars rice cooker online. Ben called me few hours after my order to let me know that it may be delivered later than expected. During the conversation, I mentioned that I was actually looking for another size, which was sold out everywhere. Ben told me that he will send the other size asap without me having to go to return/exchange/another payment. He absorbed kindly to extra cost and the rice cooker arrived today - it is perfect. Many thanks, Ben.

23 February 2021
Unprompted review
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Reply from Kalamala.com

Dear Claudia, we appreciate your business and nice review!

Rated 5 out of 5 stars

I am thrilled with the products I…

I am thrilled with the products I received. Timely , inexpensive delivery and beautiful products. The barberries are gorgeous and so happy to find quality rice!!

7 December 2020
Unprompted review
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Reply from Kalamala.com

Dear Customer, we appreciate your business and nice review!

Rated 1 out of 5 stars

Horrible experience!

What a horrible experience! I bought rice. The bag had been slight open, and taped! It has hairs in it! I called the guy he said “it’s just from the sack it was in, you should always rinse your rice and when you cook it it will be fine” Unbelievable! I have never seen hairs in ANY rice I’ve had in the past! He didn’t even ask if I’d like to return it, didn’t give me the opportunity to get my money back and I will NEVER eat this rice! Unless of course I was starving! But, it will be long gone before that day comes! I wish I could post pictures to my review so everyone could see! Thanks for nothing and a big waste of my money!

20 July 2020
Unprompted review
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Reply from Kalamala.com

Dear Dawn, Kalamala.com offers a 7-day money back guarantee on all products, here is the link: https://www.kalamala.com/policies/refund-policy
We never send any unseald bag to customers.
If you are a real customer, you can easily contact us and get your money back right away. Here is the link:
https://www.kalamala.com/pages/contact-us
Best

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