Kamsons Pharmacy Reviews 3,842

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and friendly demeanor, often highlighting their knowledge and efficiency. Many people appreciate the excellent service, noting quick prescription processing, personalized care, and a welcoming atmosphere that makes them feel valued. However, some people were dissatisfied with the customer service, mentioning issues like lost prescriptions, incorrect medication, and unhelpful or rude staff. A few other people also felt that the service had deteriorated, citing problems with communication and a lack of professionalism.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent service,... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers appreciate having a local branch, with some... See more

Product

Consumers have mixed experiences regarding product availability and accuracy. Many reviewers report issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

Pharmacist in Hailsham, young male, i think American accent he had. So pleasant & friendly. Tried to get Dr's appointment since before Christmas via phone, video call appointment, on app to not succe... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

I was traveling to the UK from USA. I was short on one of my medications. As a diabetic I began to panic. My family recommended Kamson Pharmacy, and I’m so glad they did. I made an appointment with th... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am a regular at Kamsons in…

I am a regular at Kamsons in Durrington they are such beautiful staff helpful full of support knowledge and if they do not no there try to look it up for you I have seen tears turn to laughter and frowns turned up side down to me there no longer shop staff there friends no more than that there family and as for that CHEEKY HELEN I all was leave with a smile over the years her words have help me so a big thank you to all 10 STARS NOT 5

11 April 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Clifford,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The staff at Durrington Kamsons

The staff at Durrington Kamsons, Worthing, are really lovely and helpful. They form such a happy team that it is a pleasure going to this pharmacy. Well done to each and everyone of you.

7 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff.
I was greeted, and helped by Helen.
She was really helpful and a pleasure to be served by.

8 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Sarah,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Excellent service at the Highcliffe branch

Excellent service at the Highcliffe branch (344-346 Lymington Road) I called on a Saturday at 9am (Easter weekend) as my dads medication hadn't been delivered the previous week. Turns out the Drs hadn't signed off the repeat prescription but the team at Kamsons sorted it all that morning and delivered out to him a few hours later. Really friendly and brilliant service - thank you!!

4 April 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Laura,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our Highcliffe branch. I have forwarded on your review to the team with a big well done.

Kind Regards,
Kamsons Team

Rated 1 out of 5 stars

Pound hill pharmacy april 4th

Pound hill pharmacy april 4th. My partner was denied her prescription at 1pm on saturday when the pharmacy is due to close but was still serving other customers she physically cried and begged the pharmacist who was cold callous and still said no.The pharmacy will be closed sunday and monday. Without her prescription she will be very ill.

4 April 2026
Unprompted review
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Reply from Kamsons Pharmacy

Dear patient, I am sorry to read you are unhappy with the service provided by our pharmacy. I see that you have also emailed us and we will send a full response privately.

Rated 3 out of 5 stars

Kamsons 187 Victoria Dr Eastbourne

Kamsons 187 Victoria Dr Eastbourne. It feels like every time I have a prescription I have to chase it up, and they constantly try to blame the doctor even though our phone the surgery and know when the prescription was sent out. They don't even contact you to tell you that it might be a bit longer than normal. My last prescription I waited 10 days for because it had fallen on the floor.

2 April 2026
Unprompted review
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Reply from Kamsons Pharmacy

Dear patient, I am sorry you are unhappy with the service provided by our pharmacy. I have spoken to both pharmacies on Victoria Drive and neither dispense to a patient of this name. Please email contact@kamsons.co.uk with further details.

Rated 5 out of 5 stars

kamson’s at Poundhill Crawley always go…

kamson’s at Poundhill Crawley always go the extra mile for you. I recently was awaiting a delivery, their agency driver couldn’t find my property, which is understandable. When I called to enquire as to where the delivery was, they informed me what it happened. The lady that I spoke to on the phone arranged for a driver to drop it off on his way home and I just like to let them know how much I appreciated receiving the medication on that day. The drivers always go the extra mile for you and it’s an absolute pleasure dealing with them.
Steven Etheridge

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Was referred to Kamsons at Birch Hill…

Was referred to Kamsons at Birch Hill for earwax removal. The facility was both clean and bright and I was politely booked in. I was called by the pharmacist on time and taken to the consultation room. The treatment was explained to me clearly and carried out in a very professional manner. The pharmacist was very careful and reassuring during removal. Due to some hard deep down wax I had a return visit the following week when the remainder of the wax was removed. I was also given a hearing test at end of treatment which confirmed my hearing was very good. I would recommend Kamsons for this type of treatment.

25 March 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 4 out of 5 stars

I rate this Pharmacy very highly as my…

I rate this Pharmacy very highly as my experience has always been positive. I popped in over a year ago to get my blood pressure checked & as it was a high reading, the pharmacist sent me to my GP & I was subsequently prescribed blood pressure tablets. He enquires how I am whenever he sees me & has a very caring attitude. I also use this Pharmacy for flu jabs for myself & my husband every year rather than my own medical practice as it's so convenient & near home. There's hardly any waiting time or you can book an appt online. The staff are always courteous & are always helpful & professional.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Phoned my surgery as NHS app would not…

Phoned my surgery as NHS app would not let me order my repeat prescription, recorded message stated contact pharmacy for repeat prescriptions as surgery cannot deal with request on phone due to security reasons. Phoned pharmacy was told to contact surgery, explained what surgery message said, she insisted I contact surgery. Will be looking for a new pharmacy.

27 March 2026
Unprompted review
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Reply from Kamsons Pharmacy

Dear patient, I am sorry that you are unhappy with the service provided by our pharmacy. Generally, if a medicine is not able to be reordered via the NHS app this is because it is not listed on your repeat medicine list. It is my assumption that this is why the pharmacy recommended you speak to your GP surgery. If you would like me to look into your individual circumstance, please email contact@kamsons.co.uk.

Rated 1 out of 5 stars

Complete lack of Customer Service & understanding

After 20yrs of carrying 2xAdrenaline injectors, Kamsons dispensed 2 of differing short expiry dates. If use of first fails to alleviate anaphylaxis, second must also be used. Differing dates mean the later is wasted as reorder essential at earliest expiry. Alternative, order individually and double both mine & GP's workload. Kamsons refused to assist in any way stating "cannot govern dates". Complete lack of Customer Service & understanding. Avoid and switch to better Pharmacies. I've made requested contact to no avail!

26 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Dear patient, I am sorry you are unhappy with the service provided by our pharmacy. If you would like to discuss your experience further, please email contact@kamsons.co.uk.

Rated 5 out of 5 stars

A brilliant Pharmacy, quite exceptional.

What made our visit so great??. Well quite simply, the staff.
Medicines are medicines wherever you go, but, at this branch of Kamsons the staff are all so personable. They help with anything you may need their advice or help on.
The efficiency and politeness of ALL staff make it a pleasant experience to enter this pharmacy.
Thank you London Road Kamsons.

19 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Ron,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

County Oak Medical centre branch.

County Oak Medical centre branch.
They were offering free blood pressure checks. I was seen by the lovely Rania who was very personable and professional. As she was slightly concerned she suggested I be monitored for 12 hours and so set me up to easily be able to do that. Rania will review results with me when I go back in tomorrow and I have full confidence that she will know what next steps will be, if any.

23 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our Carden Hill branch.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamsons North Bersted, Bognor Regis

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly.
Shop and dispensing personnel the same.
Moved to this pharmacy 3 or 4 years ago and they have been consistently outstanding and supportive. Just what you need when you or your loved ones have health issues.
This has got to be the best chemist in town. Thank you!!

23 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Mike,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamsons Chichester

I have been a customer at kamsons since moving here around 6 months ago and I cant fault them whatsoever. There's been one mistake which was handled professionally and was quickly resolved. The staff are absolutely lovely and really.maks me feel comfortable and cared for. Highly recommend this pharmacy +

20 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Chloe,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

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