Kamsons Pharmacy Reviews 3,842

Really helpful and friendly. Stacie really looks after and listens to me. She is very knowledgeable, I always get what i need from them and feel so much better when i leave.

It is unfortunate when patients are polite and respectful towards the staff but when one is at the receiving end from an abrupt, uncaring and somewhat rude person it is most disappointing.
I simply wanted to enquire to whether my prescription was ready and when I asked politely if it could be delivered I was asked in a rude manner "Well Why's that " as if I had said something to offend,
I had to explain I had hurt my ankle and was answered with a disappointing " Well ok but it won't be till the next day " which I was completely fine with.
I absolutely agree that one shouldn't be rude to any staff in any service provided but when you are spoken to in a disagreeable manner from the start it is most upsetting.
Incidentally my partner who is extremely polite also had the same treatment.
Customer care on the phone or in person should be part of the training for staff who are required to deal with the public.
Be respectful towards others and they in return will be respectful to you.

Always sympathetic response to calls. Swift action when dealing with emergency prescriptions. Medical problem at 8.00 am, dealt with by surgery and tablets delivered within hours. Thank you Kamsons Rustington brilliant customer service cannot thank you enough 🏆

Lovely staff, very helpful and fast paced making my visit nice and easy!!

Kamsons are at the same location as our surgery and provide a regular and reliable routine prescription.

Kamsons help and have given advise on prescription or non-prescription medication.

In this case they were able to resolve difficulties of elderly patients in dealing with smartphone enquiries from GP.

Working as a team with the Pulborough practice they were able to get a same day solution to medication issues and pinpointing statin doseage might be an problem.

Statin prescription dose has been decreased and alternative supplementary medication provided without the need for a delayed consultation with our GP.

Thanks Kamsons for listening to our concerns and noting them for our Doctor

Had the most wonderful experience at the stones cross store in Eastbourne. A lovely lady behind the counter called Sue was so helpful and knowledgable. I will definitely use this store again. Great service.

Had a consultation with the pharmacist and was prescribed antibiotics. Very professional, considerate and straight forward.

Would not dispense a prescription due to pharmacist not having a replacement.
Prior Planning Prevents Piss Poor Performance

Usually very reliable delivery service but on more than one occasion did not get the delivery and only on ringing up the pharmacy was I told they didn't have a driver. In these days of knowing all means of communicating with the customer, email, whatsapp, text or even social media, why not just let us know?? Kamsons Bell Lane Uckfield

A most excellent pharmacy..delivering,phone queries/enquiries, jabs,always helpful and always pick up on phone calls

My little dog had to have some human medication, and from start to finish the staff were so friendly and accommodating. They went above and beyond, and I was very grateful

Great experience at the Failsworth pharmacy. Was able to get repeat contraceptive pill through the NHS pill check service, without having to go to my GP. Painless and much easier - i literally walked in and it was sorted that day.

Mersea Road Pharmacy are very helpful, kind and considerate. They go over and above to help with complicated prescription issues. Very nice staff. As a family carer I am very happy with the service I receive from them.

Came away without my medication service provided by this pharmacy was outstanding help helped giving me instructions to obtain an emergency prescription and when this didn’t work contacted my surgery on my behalf absolutely brilliant service

Kamson Broadwater, Jenny done our flu jabs and now travel vaccinations.
Very professional makes you calm, we have had 10 injections each so Jennys getting good at darts (joking)
Well recommend

This is a tricky one as it’s very branch and staff dependent. There are two near me, and one is far better than the other. I avoid the second one if I can, as whist some of the staff are good, there’s one in particular who is awful, and another couple who just aren’t helpful or pleasant.
I think it comes down to the staff you have in your particular branch quite a lot, but they are both very good at getting medication in quickly if they don’t have it - and they usually have at least some, to keep you going.
The Saturday afternoon closures are so bizarre though! What shop closes at 1pm on a Saturday these days? I know of no other, and find it quite strange.
On the whole though I would recommend them, as the majority of their staff are nice, and more usefully I suppose, competent.
A lot of retailers these days seem to be staffed by people who really aren’t up to the job, when you ask them a question they seem to find it hard to understand, let alone answer satisfactorily (including a well known competitor of Kamsons who are nationwide!).
At Kamsons the calibre of the staff is higher, they seem to train their staff well, and they have never not been able to answer a question for me.
The pharmacists are knowledgeable, and helpful. There was one at my ‘favourite’ branch who was exceptional, sadly he was moved to another branch which wasn’t doing so well, so that he could sort things out there.
The same happened with my favourite staff member, she was so good that she was also sent to an underperforming branch to help get it up to standard. I have to go to the chemist a lot as I have chronic conditions, at least weekly and often twice. Sometimes it’s three or four times, so it’s important to me that they’re efficient and pleasant, and make my service dog welcome too.
I’m just getting to know the influx of new staff at my branch which has just been expanded, and they seem lovely.
One of them even taught me how to use my phone to pay, (yes, I’m old 🤣), and she even remembered, and asked me if I’d used it elsewhere. I was really impressed, as they have hundreds of customers, so to remember such a small thing was amazing!!
All in all I would recommend Kamsons.

What I want from a pharmacy is efficiency in turning round my prescriptions, thoughtfulness in dealing with me and my issues, warmth and friendliness when I come to the counter. All these are five star when I visit Kamsons in Highcliffe. I am so pleased that this pharmacy is my local one.

All staff including Komal is consistently friendly, professional, and extremely helpful. They take the time to explain medications clearly, answer questions patiently, and make sure everything is handled efficiently. Even during busy periods, they remain calm and approachable, which really makes a difference. Their excellent customer service and genuine care for patients is greatly appreciated. Highly recommended.

Always pleasant staff and good service.

Staff do NOT answer phone, waiting for prescription to be delivered, however unable to contact branch (Faith street) to enquire if and when it will be delivered! rang all day, second time I have had this problem shocking lack of service!!