Kandoo Car Credit Reviews 

3,698
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient staff and knowledgeable agents who go above and beyond to provide exceptional support. People love how straightforward the entire process feels, noting that the team makes finding and financing a vehicle completely stress-free. However, some people mentioned experiencing frustrating mechanical problems or vehicle breakdowns shortly after completing their purchase. Reviewers also noted that receiving adequate assistance or reliable resolutions for these unexpected car troubles can sometimes prove quite challenging. A few consumers felt let down when promised help failed to materialize after the initial deal was closed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that agents are... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute pleasure dealing with kandoo What a team From start to finish and inbetween I was treated with politeness and helpfulness Had a big issue midway nothing to do with kandoo by the way... See more

Company replied

Rated 5 out of 5 stars

I dealt with Afzal and he was extremely good at his job answering any questions I had before I asked them. He made me feel very assured going forward and was happy to deal with any issues instantly an... See more

Company replied

Rated 5 out of 5 stars

Brilliant car credit finance company from the start searching to purchase journey especially Agent Ms Aimee Barker. I fully recommend this company to anyone who needs to purchase a car including trade... See more

Company replied

Rated 5 out of 5 stars

I used Kandoo after my Motability lease ended after ten years. They have made a very stressful time much easier for me. I dealt with Jack, who was extremely patient with my requests and spent a lot... See more

Company replied


Company details

  1. Car finance and loan company

Written by the company

We provide a fast, friendly, professional option to finance your vehicle with communication and clarity from making the application to driving away in the car. With our dedicated team of expert advisors, whether you’re a dealer or a customer you will never be in the dark and always in the drivers seat. As a broker, Kandoo has an extensive panel of lenders that allows us to consider all customer circumstances and technology that gives instant decisions without effecting your credit score.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(3,698)

1,108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service and helps straight away

Good service and helps straight away

1 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your great review!

We're really pleased to hear that you received good service and that our team was able to help you straight away.

We really appreciate your feedback and thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

i kandoo var credit

really helpfull polite and attention to details thank you

2 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your lovely review!

We're delighted to hear that you found our team helpful, polite and attentive to detail throughout the process.

We really appreciate your kind feedback and will make sure it's shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Very good and easy

Very good and easy

7 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your great review!

We're delighted to hear that you found the whole process easy and straightforward.

We really appreciate your feedback and thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Very helpfull got the deal I wanted…

Very helpfull got the deal I wanted can't wait to do a deal again thanks

7 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you found our team so helpful and that we were able to help you secure a deal you were happy with.

It's brilliant to know that you'd choose Kandoo Car Credit again in the future. We really appreciate your support and look forward to helping you again when the time comes!

Enjoy your new car and many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

All Process is very easy & Quick .In…

All Process is very easy & Quick .In every point they are helping lots & Nice Behaviour AllTime.Thankyou All Time.

5 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you found the whole process easy and quick, and that our team was helpful and friendly at every stage.

We really appreciate your kind words and will make sure your lovely feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 4 out of 5 stars

Only gave 4 stars due to it's not…

Only gave 4 stars due to it's not always possible to get the car you really want, obviously a credit rating issue depending on what you're score actually is.
But I will say the staff do go above & beyond to really get you the best deal they possibly can.
So a big thank you for helping me get my C3 1.5 blue hdi that now enables me to take my Daughter to School 🎒.
The whole process is very straight forward from start to finish, being able to view cars on my phone & save a few I liked was very straight forward,I kept the search within around 50 miles but being in Cornwall the prices tend to be higher,but if you're looking for better deals then travel further up the line to save money.
Hopefully all goes well with my C3 but always a unknown when buying a second hand car over HP but at least you get 3 Months warranty from place of purchase with a option of taking out a longer warranty when you collect your car.
Overall a great service & once again many thanks 👍.

24 August 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for taking the time to leave such a detailed review and for your 4-star rating!

We're really pleased to hear that our team went above and beyond to help you explore the options available and ultimately get you into your Citroën C3 1.5 BlueHDi. Most importantly, it's wonderful to hear that your new car means you'll now be able to take your daughter to school.

We're also glad you found the process straightforward from start to finish, particularly being able to browse and save vehicles on your phone while finding the right option for you.

We really appreciate your balanced and helpful feedback about vehicle choice, location and your overall experience. We'll make sure your kind comments are shared with the team.

Thank you again for choosing Kandoo Car Credit. We hope your C3 serves you and your family brilliantly and wish you many happy miles ahead! 👍

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and informative,the whole process went very smoothly and I,m well pleased

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you found our team extremely helpful and informative, and that the whole process went smoothly from start to finish.

It's great to know you're so pleased with your experience, and we'll make sure your kind feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, simple, easy and the staff were first class in every way.

2 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you had such a positive experience and found the whole process simple, easy and straightforward.

It's especially great to hear that you found our staff first class in every way. We'll make sure your brilliant feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

I can say just they are amazing.Really…

I can say just they are amazing.Really friendly and trying to help to the maximum.I have experience with Shad and I’m really happy.!

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you had such a great experience with Kandoo Car Credit and found the whole process simple and easy.

It's especially brilliant to hear that you found our team first class in every way. We'll make sure your fantastic feedback is shared with everyone involved.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car!

Kind regards,
Kandoo Car Credit

Rated 2 out of 5 stars

Haven’t had the greatest communication…

Haven’t had the greatest communication with this company after they received the funds for my new car. Still in the process but so far, I’m not happy with the service at all, hopefully they can improve or I’ll take my service elsewhere

4 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for taking the time to share your feedback. We're sorry to hear that the communication you've received has not met the standard you expected, particularly after the funds for your new vehicle were received.

We completely understand how frustrating it can be to feel that communication has dropped off while you're still waiting for the process to be completed. You should feel informed and supported throughout the entire journey, not just during the initial stages.

As your application is still ongoing, we would really like the opportunity to review this and get things back on track for you. Please contact our Customer Support team and ask to speak with a manager, referencing this review, so we can locate your case, understand what has happened and ensure you receive a clear update on the next steps.

We appreciate your feedback and hope we have the opportunity to improve your experience from this point forward.

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Good service

Good service, helped me to get a vehicle

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your great review!

We're really pleased to hear that you received good service from our team and that we were able to help you find a vehicle.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Excellent service

From start to finish, Adam was on the case. Even when I threw curveballs in, he knocked them out the park .
Very happy with the personal service.

1 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that Adam was on the case from start to finish and provided you with such a personal level of service. Even with a few curveballs thrown his way, it's great to hear he managed to knock them out of the park! ⚾

We'll make sure your brilliant feedback is passed on to Adam and that he gets the recognition he deserves.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Brilliant service very professional and…

Brilliant service very professional and extremely easy to deal with highly recommended to anyone 👍

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your brilliant review and recommendation! 👍

We're delighted to hear that you found our team professional and the whole process extremely easy and straightforward.

It means a lot to us that you would highly recommend Kandoo Car Credit to others, and we'll make sure your fantastic feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Helpful beyond belief and amazing…

Helpful beyond belief and amazing communication and service got the truck i wanted, highly recommend

4 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation!

We're delighted to hear that you found our team so helpful and that the communication and service you received were excellent throughout.

Most importantly, it's brilliant to hear that we helped you get the truck you wanted! 🚙

Thank you for highly recommending Kandoo Car Credit. We really appreciate your support and wish you many happy miles in your new truck!

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

I’m very happy with Kandil Car Credit…

I’m very happy with Kandoo Car Credit services specially with Mathew Barnett he was very professional and help with choosing a good car 🚗
Thank you for all your help !!!

3 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review! 🚗

We're delighted to hear that you're so happy with the service you received from Kandoo Car Credit, and especially with Mathew Barnett.

It's wonderful to know that Mathew was professional, helpful and supported you in choosing the right car for you. We'll make sure your brilliant feedback is passed on to him and that he gets the recognition he deserves.

Thank you for choosing Kandoo Car Credit. We hope you absolutely love your new car and wish you many happy miles ahead!

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Quick good service got vehicle days off…

Quick good service got vehicle days after 👌

27 August 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your great review! 👌

We're delighted to hear that you received quick, efficient service and were able to get your vehicle within just a few days.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new vehicle and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Amazing staff

Amazing staff. Professional and dedicated. Thank you.

3 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you found our team professional and dedicated throughout your experience with Kandoo Car Credit.

We'll make sure your kind words are shared with the team. Feedback like this means a great deal to everyone involved.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Thank for everything

Thank for everything
To help to ch9se a good car and give me a good finance
Thanks very much

25 August 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your lovely review!

We're delighted to hear that our team was able to help you choose a car that was right for you and support you in arranging suitable finance.

We really appreciate your kind words and are pleased we could make the process a positive experience.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

I didn’t even think I’d get finance for…

I didn’t even think I’d get finance for a new car, as my credit history was in much need for improving greatly, but Kandoo had it easier than I thought, would use them again, and would highly recommend them to anyone else who has or needs a new vehicle, the staff were very helpful, the service was excellent and the customer service was very good, overall I’m very pleased with the service I received, and looking forward to driving my new car

2 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation!

We're delighted to hear that you had such a positive experience with Kandoo Car Credit. We understand that arranging car finance can sometimes feel daunting, particularly if you've experienced credit difficulties in the past, so it's great to know that our team made the process easier than you expected.

We're especially pleased to hear that you found our staff helpful, the service excellent and the customer care you received so positive.

It means a great deal that you would use Kandoo again and recommend us to others.

Thank you for choosing Kandoo Car Credit. We hope you absolutely love driving your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

5 stars Ie great helpful good advice…

5 stars Ie great helpful good advice selling cars

2 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your 5-star review! ⭐⭐⭐⭐⭐

We're delighted to hear that you found our team helpful and the advice you received useful throughout the process.

We really appreciate your feedback and thank you for choosing Kandoo Car Credit.

We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

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