Kapmotorgroup Reviews 

46
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Massive thanks to Anita for being so accommodating, and a huge shoutout to Kian for the fantastic work. My alloys look amazing, I'm so glad I was recommended to you. The finish is even better than I e... See more

Company replied

Rated 5 out of 5 stars

I needed someone to remove a speed de-limiter (ex company van) and fix my air conditioning. Booked and completed. Excellent service I didn’t expect to be offered a lift home and reasonably priced. I w... See more

Company replied

Rated 5 out of 5 stars

It’s the only garage I can trust. Very knowledgeable and skilled mechanics. Great communication. Extremely helpful. I can’t recommend them highly enough!!

Company replied

Rated 5 out of 5 stars

I’ve recently had my classic Fiat 124 Spider restoration undertaken by the amazing team at KAP. From the very beginning the whole experience was excellent, Anita, Keith, Alan, Chris and Ollie are jus... See more

Company details

  1. Car dealer

Written by the company

At KAP Motor Group we stock a huge range of new and used vehicles at Folkestone in the South East. If you’re after a garage with every capability of a large nationwide chain but with the passion and care for customers you receive from a family run business, KAP was made for you! Sales Franchised dealers for Omoda & Jaecoo, Service Franchised for Dacia, Ford, Nissan, Omoda & Jaecoo, Renault.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

46 reviews

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No recent history of asking for reviews

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4.6

All reviews

(46)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend for Alloy wheel refurb

Massive thanks to Anita for being so accommodating, and a huge shoutout to Kian for the fantastic work. My alloys look amazing, I'm so glad I was recommended to you. The finish is even better than I expected, and I couldn't be happier. Great service and great workmanship. Highly recommend!

17 July 2026
Unprompted review
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Reply from Kapmotorgroup

Hi Seb,

Thank you for your fantastic review and recommendation. We’re delighted to hear Anita was so accommodating and that Kian’s workmanship exceeded your expectations. We’ll be sure to pass your kind comments on to them both.

It’s great to know you’re so pleased with the finish on your alloy wheels, and we really appreciate your support.

Many thanks,
KAP Motor Group

Rated 5 out of 5 stars

It’s the only garage I can trust

It’s the only garage I can trust. Very knowledgeable and skilled mechanics. Great communication. Extremely helpful. I can’t recommend them highly enough!!

9 July 2026
Unprompted review
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Reply from Kapmotorgroup

Hi Patrica,

Thank you for such a fantastic review. We’re truly honoured to have earned your trust and are delighted to hear you value the knowledge of our technicians, our communication, and the service you receive. Your recommendation means a great deal to the whole team.

Many thanks,
KAP Motor Group

Rated 5 out of 5 stars

Excellent service

Excellent service. The staff are always friendly and helpful.

11 July 2026
Unprompted review
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Reply from Kapmotorgroup

Hi Steve,

Thank you for your kind review. We’re delighted to hear you consistently receive excellent service and find the team friendly and helpful. Your continued support is greatly appreciated.

Many thanks,
KAP Motor Group

Rated 5 out of 5 stars

Excellent service .

I needed someone to remove a speed de-limiter (ex company van) and fix my air conditioning. Booked and completed. Excellent service I didn’t expect to be offered a lift home and reasonably priced. I will definitely use again

6 July 2026
Unprompted review
Kapmotorgroup logo

Reply from Kapmotorgroup

Hi Barbara,

Thank you for your fantastic review. We’re delighted to hear you were so pleased with the service and that we could get everything sorted for you. It’s great to know the lift home was a welcome surprise and that you found everything reasonably priced.

We really appreciate your support and look forward to helping you again in the future.

Many thanks,
KAP Motor Group

Rated 5 out of 5 stars

Servicing my Micra

KAP are reliable, helpful and efficient. Staff are polite and respectful.

29 June 2026
Unprompted review
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Reply from Kapmotorgroup

Hi Rosemary,

Thank you for your kind review. We’re delighted to hear you found the team reliable, helpful, and efficient. It’s great to know our staff made such a positive impression with their polite and respectful service.

Many thanks,
KAP Motor Group

Rated 5 out of 5 stars

Hi I’d just like to take a minute to…

Hi I’d just like to take a minute to leave a review of KAP Folkestone /cheriton I have been going to kap for a good 10 years plus for service mot and repair and I’d like to say I wouldn’t go anywhere else even though I live 30 minutes away the staff mechanics and service /work you receive is excellent

27 June 2026
Unprompted review
Kapmotorgroup logo

Reply from Kapmotorgroup

Hi Jason,

Thank you for your wonderful review and for your continued loyalty over the past 10 years. We’re delighted to hear you continue to choose us for your servicing, MOTs, and repairs, despite the extra journey. Your kind words about the team, our technicians, and the service you receive really mean a lot to us.

We truly appreciate your ongoing support and look forward to looking after you for many more years to come.

Many thanks,
KAP Motor Group

Rated 5 out of 5 stars

Nice staff

Nice staff , lovely experience, and good services.

25 June 2026
Unprompted review
Kapmotorgroup logo

Reply from Kapmotorgroup

Hi Chintan,

Thank you for your lovely review. We’re delighted to hear you had such a positive experience and found the team friendly and the service to a high standard.

Many thanks,
KAP Motor Group

Rated 1 out of 5 stars

Booked my motorhome in for MOT about 6…

Booked my motorhome in for MOT about 6 weeks in advance and told them all the dimensions, on the day they took the van and when they started they realised they could not complete the MOT as the ramps were too small, I would think they would know that prior to taking the booking. A whole morning wasted.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

This company is excellent

This company is excellent. From the managers Steve and Lucy Langley through to the reception staff Frances and Jack and the pickup drivers Max and Ian. The engineers also do a fine job of servicing and repairs in my (14 year) experience as a customer. Although they no longer sell new Nissans, the servicing expertise for mine has stayed exemplary. Friendly, helpful and (in my case during serious illness a few years ago) supportive and compassionate. As a retired police supervisor and currently a Methodist church minister, I can fairly quickly assess personalities and attitudes and I think that these people are excellent. Highly recommend this company 👍 Kevin

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, loved that they provide videos and pictures of any issues/work that they carry out. Anita is super friendly and would recommend to anyone.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Restoration Fiat 124 Spider

I’ve recently had my classic Fiat 124 Spider restoration undertaken by the amazing team at KAP. From the very beginning the whole experience was excellent, Anita, Keith, Alan, Chris and Ollie are just a few of the people I know were involved in the process. My little classic car is like a member of our family and she was treated like one whilst in the care of KAP. I was given a price estimate and a time to complete the work, both of which were delivered as expected. Most importantly, the final finish is absolutely superb. How they matched the colour on a 50yr old car is beyond me! I was hoping to add a photo but the app won’t let me.
Five star service from beginning to end. THANK YOU KAP. *****

27 March 2026
Unprompted review
Rated 5 out of 5 stars

We have been customers at KAP

We have been customers at KAP for the last 16yrs , we have always had good and honest service from both sales and service .
We were firstly true to the Nissan brand and now completely satisfied with our Omoda’s
Currently awaiting the Omoda 7 it sounds exciting.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always, David Prebble knows all the specifications, the handover was brilliant as he spends time making sure all the features and functioning are explained in detail.
It is the 4th car i have bought from KAP using David, we were fully informed throughout the whole process.
Couldn't recommend anyone else as the whole process from start to finish was exemplary

8 January 2026
Unprompted review
Kapmotorgroup logo

Reply from Kapmotorgroup

Hi James,

Thank you for your fantastic review and for your continued loyalty to us. We’re so pleased to hear you received brilliant service once again and that David took the time to ensure everything was explained clearly during the handover.

We’ll be sure to pass your kind comments on to him and the team.

Many thanks,
KAP Motor Group

Rated 5 out of 5 stars

Would recommend Kap Motor Group

Bought my car here and Tanja was assisting me . The whole process of the car purchase went smoothly. Tanja answered all my questions and explained everything very clearly. Very professional Thank you .

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Ollie ⭐️⭐️⭐️

I recently bought my car with the help of Ollie, and I couldn’t have asked for a better experience. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find the right car — not just making a sale.

Ollie took the time to listen to what I needed, explained all the options clearly, and made the entire process smooth and stress-free. He was knowledgeable about every model I looked at and never made me feel rushed or pressured.

What really stood out was his attention to detail and how he went above and beyond to make sure I was comfortable and confident in my decision. I left feeling great about my purchase and grateful for his help.

If you’re looking for someone who truly cares about his customers, I highly recommend asking for Ollie. He’s a credit to the sales team and made the whole experience enjoyable from start to finish!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Used car sales

Fantastic experience buying a used car from KAP. Toby made the whole process so easy. He is very knowledgable, helpful and made sure I was happy with everything before driving off. Thank you Toby

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Good Dealer and lovely customer service

I recently purchased my new car from KAP Folkestone, and I couldn’t be happier with the experience! The entire process was smooth and transparent from start to finish. We specially thankful to Tanya MacMillan for her overall support and concern. She is professional, patient, and knowledgeable, answering all my questions without any pressure. I saw her giving the last finishing touch to my car when you went to pick up . The car was exactly as described, and the price was fair. I highly recommend KPP Folkestone to anyone looking for a great deal and excellent customer service! Thanks 🙏🏽

15 October 2025
Unprompted review

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