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3.5

Average

TrustScore 3.5 out of 5

11 reviews

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Rated 1 out of 5 stars

No customer service

I bought a 100ml bottle of Eau de Amber, I enjoy the scent, but the spray stopped working with a third left in the bottle.
I contacted them but never received a response.
I will NOT be buying Karaama again.
Its a shame to have an excellent product not supported by quality control nor a customer service department.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service . Knowledgeable and professional , helped encourage us to buy without being too pushy . Really happy with the perfume and beautiful packaging .

24 November 2025
Unprompted review
Rated 1 out of 5 stars

The bottle cap broke in two.

The bottle cap of my Haani eau de parfum broke into two pieces. I contacted support who then sent me a replacement, however, when the new cap arrived, it had lotion or something inside it. Assuming this was done to prevent it from getting stuck to the nozzle, but it just made it greasy. My expectations were higher than lubricating the lid considering the price tag of the products. It’s very disappointing as a returning customer, I would not recommend as a gift for anyone or yourself, as even the longevity isn’t as good as it used to be.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Stunning smell that actually lasts

Oh my days, absolutely stunning perfume. I got Haani from Stratford, the smell lasts and it’s soo lovely. Also got the handsoap Royal oud, again absolutely beautiful. Will defo be back to buy more

3 May 2025
Unprompted review
Rated 5 out of 5 stars

The Only Perfume That Actually Lasts

Okay, real talk – I was skeptical at first. Like most of us, I've spent years (and way too much money) on perfumes that smell amazing... for exactly two hours. By lunchtime, I'm basically scentless. But Karaama? This stuff is different.

I put it on at 7 AM before work – just one quick spritz, because this isn't the kind of fragrance you need to bathe in. Fast forward to my 3 PM coffee run, and my barista literally leaned across the counter to ask, "Wow, what are you wearing? You smell incredible." Cue the internal victory dance.

What I love:

- It actually lasts – we're talking 12+ hours of noticeable (but never overpowering) scent

- The way it subtly changes throughout the day keeps it interesting

- That moment when someone catches a whiff and does that little head-turn thing

I've worn it to dates, to the office, even to a sweaty outdoor wedding – it never quits on me. And can we talk about the bottle? It looks expensive sitting on my dressier (because it is, but we don't need to tell my wallet that).

The only "problem"? Now all my other perfumes feel like glorified body spray. Once you go Karaama...

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Underrated and extremely pleasant

I recently had the pleasure of discovering Karaama Perfumes at their Westfield Shepherd’s Bush location, and I must say, it was a truly remarkable experience. Karaama offers a range of fragrances that are not only exquisite but also surprisingly underrated. Each scent is a beautiful blend of sophistication and depth, leaving a lasting impression that lingers gracefully throughout the day. These perfumes are crafted with such attention to detail, making them a hidden treasure for anyone who appreciates fine fragrances.

What truly elevated my experience, however, was the exceptional service provided by Abs, one of the advisors at Karaama. From the moment I walked into the Westfield Shepherd’s Bush store, Abs was incredibly welcoming and approachable. He took the time to understand my preferences, patiently guiding me through the various fragrance options. What stood out most was his unwavering commitment to ensuring I found the perfect scent, without ever making me feel rushed or overwhelmed. Despite spending a considerable amount of time with me, Abs remained friendly, enthusiastic, and never showed the slightest sign of impatience. His knowledge of the products was impressive, and his passion for helping customers was evident in every interaction.

The quality of the perfumes at Karaama is truly outstanding. The scents are unique, long-lasting, and have a refined complexity that sets them apart from many other brands. It’s clear that a great deal of care and expertise goes into creating each fragrance, making Karaama Perfumes a brand that deserves far more recognition.

If you’re in search of a high-quality, distinctive perfume, I highly recommend visiting Karaama at Westfield Shepherd’s Bush. And if you have the opportunity to be assisted by Abs, you’re in for a wonderful experience. His friendly and supportive nature, combined with his expertise, makes the entire process enjoyable and memorable. Karaama Perfumes is a hidden gem in the fragrance world, and I’m certain that once you try their products, you’ll be as impressed as I am.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Mediocre product with appaling customer…

Mediocre product with appaling customer service. I got told that I was not used to buying a product of there quality and to stick to eBay as it was out of my league. This can be seen on there own Facebook page. My crime? Suggesting they don't auto play audio on there website and saying it needs updating.

5 April 2021
Unprompted review
Rated 1 out of 5 stars

Zero Customer service

Product ok - v expensive but distaster when it comes to customer service,
Too arrogant and rude for my liking - and probably yours.
A call to 'customer service' gets you through to some bloke on a mobile - and it goes down hill from there.
Avoid.

7 November 2020
Unprompted review

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