I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
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Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1k reviews
No recent history of asking for reviews
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Reply from Karabar
Hello John
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
What a pleasure dealing with Karabar
What a pleasure dealing with Karabar. I ordered 2 Ferra cases and they were delivered within a couple of days without delivery charge. I had to cancel my first order as there was a mix up with the delivery address, my account was refunded the following day. I dealt with two lovely ladies called Amy and I can’t think of a time when I have received such efficient customer service. The cases look great!
22 November 2021
Reply from Karabar
Hello Diane,
Thank you for your very positive review.
We are so pleased to hear that you are satisfied with our Customer Service team.
I have passed your comments onto both Amy's also.
We do hope you are happy with your purchase.
Of course, please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Item and delivery spot on
Website has issues but the item and delivery are spot on, I’d appreciate an email to confirm my order as I was not sure if it was successful. Other than that I’m happy with my order. Thanks
13 November 2021
Reply from Karabar
Hello Mustafa,
Thank you for your positive review.
We do apologise for the issues experienced with the website itself.
We do hope you are happy with your purchase.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Excellent service
Excellent service, quality product & quick delivery. I would recommend purchasing direct from the manufacturer rather than another large online shopping site.
12 November 2021
Reply from Karabar
Hello Tim,
Thank you for your great review.
We are very glad to hear you were happy with the service provided.
We do hope you are pleased with your purchase.
Of course, if there is anything we can assist you with, please do not hesitate to get in contact.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Mike,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Reply from Karabar
Hello,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team
Super quick delivery and excellent…
Super quick delivery and excellent quality product! Would recommend
5 October 2021
Reply from Karabar
Hi Rachel,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Haven't used yet
Haven't used yet, but impressed with the quality and the speedy delivery.
14 September 2021
Reply from Karabar
Hello Isobel,
Thank you for your very positive review.
We are glad to hear you were pleased with the delivery of your order.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
THEY TRIED TO CON ME TOOK MONEY LIED…
THEY TRIED TO CON ME TOOK MONEY LIED ABOUT A SENDING PRODUCT NEVER ARRIVED
13 September 2021
we ordered 2 items which were in stock…
we ordered 2 items which were in stock we paid for next day delivery 3 days later we called and was told the items had left and was with the courier when in fact they have not been sent, in our view we can only assume this is a scam. and don't trust what they tell you
10 September 2021
Unprompted review
Very happy with my purchase
25 August 2021
Reply from Karabar
Hi Jean,
Thank you for your positive review.
We are delighted with your feedback and glad to hear you are pleased with your purchase.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Excellent service from beginning to…
Excellent service from beginning to end.Thank you too the two Amy’s for your excellent customer service 🦋🦋🦋
23 August 2021
Reply from Karabar
Hi Wendy,
Thank you for your excellent review.
We are pleased to hear our customer service team was able to assist you with the issue.
We will pass your comments over to the two Amy's for yourself.
If there is anything we can assist with in the future, please do not hesitate to get in contact.
Warmest Regards
Karabar Team
The whole experience with Karabar was brilliant.
The whole experience with Karabar was fantastic, we live in Spain and the delivery was quick and efficient.
The suite carrier is exactly what we were looking for, the quality is incredible and price was fantastic! Even with the delivery to Spain it was cheaper than anything we had found here!
Will definitely be ordering from this company again.
28 July 2021
Reply from Karabar
Hello Jacqui,
Thank you for your positive review.
We hope you are delighted with your purchase.
We look forward to doing business with you in the future.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Sonia,
Thank you for your excellent review.
We are so delighted with your feedback.
We are glad to hear you are pleased with your purchase.
I do hope to see you again very soon.
Warmest Regards
Karabar Team.
Reply from Karabar
Hello Cammilia,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
This is the second piece of Karabar…
This is the second piece of Karabar luggage I have bought and both have been decent quality and good value for money.
4 July 2021
Reply from Karabar
Hello Peter,
Thank you for your excellent review.
We are so pleased to hear you are again happy with your purchase.
We hope to do business with you again soon.
Warmest Regards,
Karabar Team
Reply from Karabar
Hello,
Thank you for your positive review.
We are glad to hear you were pleased with the service provided and the delivery service.
We hope you are happy with your purchase.
If there is anything further we can assist you with, please do get in contact.
Warmest Regards
Karabar Team.
Item was just what I was looking for
Item was just what I was looking for, and quick delivery
Many thanks
17 June 2021
Reply from Karabar
Hello Nicky,
Thank you for your very positive review.
We are so pleased to hear you were delighted with the order.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Mike,
Thank you for your positive review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
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