I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
Company replied
Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Brilliant service excellent suitcase
15 January 2020
Unprompted review
Reply from Karabar
Hello Mrs Mcglinchey,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Reply from Karabar
Hello Mr Castaignet,
Thank you for your positive review
We are delighted to hear you will be placing a second order.
Please let us know should you need any further assistance.
Warmest Regards
Karabar Team.
Reply from Karabar
Hello Autumn,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Due to a hiccup with PayPal changing…
Due to a hiccup with PayPal changing the delivery address and the courier failing to deliver to the corrected address within the timescale I cannot fault Karabar’s customer service for the tireless and often frustrated efforts to resolve the problem. I can heartily recommend not only their product (wheeled hold-all) but also their service.
I use their product for transporting my climbing and ski equipment to often remote destinations. The hold-all has proved robust enough and is excellent value for money.
6 January 2020
Unprompted review
Reply from Karabar
Hello Graham,
Thank you for your very positive review.
I am delighted to hear our customer service team reached a suitable resolve with you.
I have also passed your comments over to our dedicated customer service team.
We hope you are pleased with your purchase.
Also, we hope to see you again soon.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Excellent cases
Excellent cases, on line order easy, delivered next day. Thoroughly recommend. Not used much yet so can't comment on reliability.
3 January 2020
Unprompted review
Reply from Karabar
Hello Mr Hart,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Great very easy site to use loved my…
Great very easy site to use loved my suitcase
27 December 2019
Unprompted review
Reply from Karabar
Hello Jennifer,
Thank you for your excellent review.
We are pleased to hear that you have found our website easy to use.
We are also delighted to hear you are happy with your purchase.
Of course, if there is anything further we can assist you with, please do not hesitate to get back in contact.
Warmest Regards
Karabar Team
Fast dispatch and delivery
Fast dispatch and delivery, good quality case
24 December 2019
Unprompted review
Reply from Karabar
Hello Miss Green,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Seems to be yet another good product
Whilst I have not used this yet, I am pleased with the light fabric yet overall sturdiness of this item. Seems to be well made but time will tell. Delivery was prompt.
22 December 2019
Unprompted review
Reply from Karabar
Hello Annemarie,
Thank you for your positive review.
We are glad to hear you are pleased with our service as well as the product.
We hope to see you again soon.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
I received a quick efficient service
I received a quick efficient service. I would recommend this company.
21 December 2019
Unprompted review
Reply from Karabar
Hello,
Thank you for your excellent review.
We are delighted to hear you will be spreading the Karabar name.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Quick delivery and good product .Have…
Quick delivery and good product .Have bought a few for staff .
18 December 2019
Unprompted review
Reply from Karabar
Hello Mr Row,
Thank you for your positive review.
We are delighted to hear you are pleased with your product.
Of course, if there is anything further we can assist you with, please do not hesitate to contact us again.
Warmest Regards
Karabar Team.
The item I received and the picture on…
The item I received and the picture on the website were different. However I kept the case anyway.
17 December 2019
Unprompted review
Reply from Karabar
Hello Hersad,
Thank you for your review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
the parcel was delivered very promptly
the parcel was delivered very promptly. I was not at home at the time but they had the initiative to find a secure place to leave it. I have since used it for shopping, it's been very handy. thank you.
17 December 2019
Unprompted review
Disappointing!
Payment was taken but I did not receive my goods. I asked when I would receive it but rather than a reply I got a refund!? It was a little late but I then got a message saying that my item was untraceable/lost. Communication was poor but at least I got my money back.
16 December 2019
Unprompted review
Fast delivery and I loved the cabin…
Fast delivery and I loved the cabin case .
10 December 2019
Unprompted review
Reply from Karabar
Hello,
Thank you for your excellent review.
We are very pleased to hear you are happy with your purchase.
Should you need any further assistance, please do not hesitate to contact us again.
Warmest Regards
Karabar Team
Very pleased with product
10 December 2019
Unprompted review
Reply from Karabar
Hello,
Thank you for your great review.
Should you need any further assistance, please do not hesitate to contact us again.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Ruth,
Thank you for you excellent review.
We are pleased to hear you are happy with your product.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
No fuss whatsoever!
5 December 2019
Unprompted review
Reply from Karabar
Hello Asa,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Very happy
Haven't used the case yet but does feel very sturdy and the colour is beautiful - a dark plum. Arrived two days after ordering so very impressed. Seems to fit the dimensions to cabin luggage. Two small pockets on the front and one on the inside. Overall very happy.
3 December 2019
Unprompted review
Reply from Karabar
Hello Millie,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Excellent service on packaging and delivery
Excellent service, luggage seems very good but not yet put to the test on a flight with all the loading and handling that will entail.
24 November 2019
Unprompted review
Reply from Karabar
Hello Sue,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
The cases were just as advertised
The cases were just as advertised, and the delivery service was quick and efficient
22 November 2019
Unprompted review
Reply from Karabar
Hello Netty,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
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