Karaters Reviews 92

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as stunning and even more beautiful than expected. Many consumers highlight the excellent customer service, noting the helpfulness, patience, and honesty of the staff, who assist in creating custom pieces and ensuring a smooth purchasing process. The pricing is also frequently mentioned as being very competitive for the quality of lab-grown diamonds offered. However, some customers also noted issues with product functionality and post-sale service. A few people experienced problems with clasps on necklaces failing shortly after purchase, and some were dissatisfied with the initial response to these issues, including being asked to pay for repairs. Additionally, one reviewer received a ring with noticeable imperfections, such as lopsidedness, rough filing marks, bubbles in the metal, and errors in the inscription.

What people talk about most

Product

Users describe positive interactions with product, highlighting the beauty, elegance, and high quality of the... See more

Customer service

Customers generally report positive experiences with customer service, highlighting prompt and caring... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness, knowledge,... See more

Quality

Customers consistently note positive experiences with quality, praising the elegance, craftsmanship, and... See more

Price

Consumers find price to be positive. Many reviewers praise the great price point, often noting that they... See more

Based on these reviews

Rated 5 out of 5 stars

Jessica helped me purchase a gorgeous diamond tennis necklace and made the process so easy. Since I couldn’t see it in person, she sent videos and pictures which really helped me feel confident with m... See more

Rated 5 out of 5 stars

I contacted Karaters directly and Joe helped me select the perfect tennis diamond necklace. He knew exactly what I wanted and made the entire process worry-free. Delivery was quick and just as beautif... See more

Rated 5 out of 5 stars

I was shopping online for several weeks. Karaters' online reviews were among the best, but I had not yet made a decision. Then I got a phone call from Jessica and I knew she was someone I wanted to... See more

Rated 5 out of 5 stars

This ring is everything I ever dreamed of in an engagement ring. We purchased it to celebrate the 20th anniversary of my husband's proposal, and it couldn’t be more perfect. It’s absolutely stunning—t... See more


Company details

  1. Jeweller

Written by the company

We are a Lab Grown Diamond Wholesaler offering loose stones as well as Engagement Rings made with Lab Grown Eco-Friendly Certified Diamonds. We Specialize in Lab-grown tennis Necklaces and Lab Grown Engagement rings at the most competitive pricing in the US.


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Tennis diamond necklace

I just purchased my dream tennis necklace from Karaters diamonds with enormous help from Jessica!
Everything is the way I expected and was hoping for!
I am thrilled with the look , quality of the diamonds and craftsmanship as well as their service!
It was a real pleasure doing business with them!
I give them 10 stars!

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service and diamond jewelry

Overall service and the diamond tennis bracelet was outstanding. I purchased a stunning 4.5 carat diamond bracelet for my wife. It truly sparkles and the clasp is very secure. I researched over 8 hours for two days on the internet checking reviews and prices for dozens of companies. I found several recommendations for Karaters on diamond forums. I emailed Karaters with some questions, and Joe the owner called me and he was able to create a custom order for us at a great price.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier….

Couldn’t be happier that I went with Karaters for my new Labgrown eternity band.
After some research I stumbled on this company through google and was very impressed with their pricing and their great customer service. Now that I received my ring I can also say that the quality of the stones and ring is absolutely amazing! Overall really happy and impressed with my purchase. I will definitely be back here for more jewelry.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Eva is the best associate I have ever…

Eva is the best associate I have ever met when shopping for diamonds. She helped me pick the perfect Lab Grown Tennis Necklace I can wish for to surprise my wife! The 15ct really was a wowzer and really impressed me how the quality of the diamonds are way above the average jeweler in Los Angeles They gained me as a customer and I really appreciate them not letting me down and getting wife the perfect Christmas gift she deserves!

21 December 2023
Unprompted review
Rated 5 out of 5 stars

My lab grown tennis necklace

My lab grown tennis necklace is the best purchase I made so far. The VVs1 stones make the necklace sparkle like crazy and the best part is that this tennis necklace never flips. I used to have a natural small diamond tennis necklace that would always flip this one never does because I got a nice carat size for less the other one I owned

18 December 2023
Unprompted review
Rated 5 out of 5 stars

In love with My Lab Grown Engagement…

In love with My Lab Grown Engagement Ring I had the pleasure to deal with Sarah who was so so helpful and I couldn’t have asked for a better consultant when shopping for this amazing Gift. I was super hesitant about lab grown Diamond in the beginning but after doing a ton of research I can see why they are so popular now you can literally see how it looks exactly like a Diamond and I got to save loads of cash for what I got.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Engagement Ring

I received my engagement ring from karaters and it’s exceeded all expectations, absolutely beautiful! I had the pleasure of working with Joe who answered all my questions and kept me informed throughout my purchase! Thank you Joe!

11 December 2023
Unprompted review
Rated 5 out of 5 stars

A pleasure to work with

Great costumer service. Walked me thru the entire process. Answered all my questions.
Got a great piece for a even greater price!
Will definitely be coming back!

9 November 2023
Unprompted review
Rated 5 out of 5 stars

I never take off my lab grown tennis…

I never take off my lab grown tennis bracelet I got here from karaters their quality and most important their customer service is top notch. I love that the latch is a double safety clasp and feels so perfect
I frgt to add they shipped it to me in 2 days overall amazing business to work with.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Karaters is a life saver I got my wife…

Karaters is a life saver I got my wife a 3 carat lab grown oval diamond from here that I needed for my travels they got me a
Whole custom ring in less than 5 days so I can take it with me on the trip. I have never dealt with such proffesional jewelers ever and will be sending them all my referrals

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Just received my Lab Grown Tennis…

Just received my Lab Grown Tennis Necklace and wow I gotta say this necklace is so sparkly and exactly what I wanted. I had dealt with another jeweler who had really bad quality stones and these guys were recommended by a family friend and I can see why I will definitely be back for more lab grown diamond jewelry.

3 December 2023
Unprompted review
Rated 5 out of 5 stars

A+ Customer Service

All staff that I interacted with at Karaters provided great customer service, especially the owner Joe who was extremely responsive to my needs and offered me a very competitive price on the tennis necklace that I purchased. Thank you Karaters.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my lab grown Tennis…

Very happy with my lab grown Tennis Necklace I got last week in Los Angeles. We were in the jewelry district and were searching for a tennis necklace and googled Karaters and found them, we went up to their office and they had so many beautiful lab grown jewelry pieces. I loved how quickly they made it for me and love the quality a New customer for life!!

7 November 2023
Unprompted review

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