It was our first visit to Karndean Designflooring in Evesham, and it was great it’s a fantastic show Room with every type of flooring you could imagine. We were helped and advised by Kaitlin Mason a d... See more
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Review summary
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The men measuring our room were very patient and helpful. I also found the on line tool that enabled me to visualise the different wood effects actually in the room very helpful. Also ordering and re... See more
Company replied
Had a thoroughly enjoyable and informative visit to the Kardean Design studio in Evesham today. Our guide through the details of choosing, options and fitting and care was extremely helpful and kno... See more
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Personalised service. Great guidance and advice. Timely fitting and great customer service. We have this flooring in six areas of our house and it still looks as good as new. Hard wearing and easy to... See more
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Company details
- #46 of 82 best companies in Flooring Shop
About Karndean Designflooring
Written by the company
At Karndean, we see flooring differently...
We travel the world in our quest to bring you exceptional floors that inspire and delight. From the ancient forests of Europe, to the remote Australian outback and beyond, we seek out expressive and intriguing forms in the natural world to influence our unique floor designs. By combining these original features with cutting edge design, we create simply beautiful floors that you’ll love for a lifetime. Visit our website Contact UsContact info
Crab Apple Way, WR11 1GP, Evesham, United Kingdom
- +44 (0)1386 820100
- enquiries@karndean.com
- karndean.com
4.6
Excellent
1K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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It was very helpful not rushed Veronika was so knowledgeable
It was very helpful not rushed Veronica was very knowledgeable
16 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Chris,
Thanks for your review. We're thrilled to hear that Veronika provided knowledgeable support without the feeling of being rushed - we'll be sure to feed this back to her.
We appreciate you taking the time to share your experience. If we can help with anything else, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
Vicky was very professinal
Vicky was very professinal, friendly, knowledgable.
Very helpful.
16 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Ellie,
Vicky will be so thrilled to hear of your comments. It's fantastic to hear she provided friendly and professional advice, we hope this helps with finding the perfect floor for your home.
Thanks for sharing your experience and leaving a review.
Many thanks,
Karndean Designflooring
Our consultant Vicky Woods was excellent
Our consultant Vicky Woods was very helpful in explaining the differences between our short listed floorings.
She also helped us use the Karndean virtual app so we could see our selection in its proposed location, which was very helpful.
Vicky was very courteous and patient as we mulled over our selection.
Excellent customer service.
16 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Mr Fletcher,
Thanks for your review.
We are delighted Vicky helped guide you through the ranges and flooring options we have available. Our virtual app is fantastic to use, especially at home! It helps give you a real feel of what to expect.
We truly appreciate your kind words which will be shared with Vicky.
Many thanks,
Karndean Designflooring
Customer service goes a long long way…
Customer service goes a long long way in our industry whilst trying to meet deadlines etc.
Sarah (with a H) is a prime example of that - dhl failed to delivery my samples in time to meet a deadline for ordering for the following week. She personal tracked the parcel/kept me in the loop and sorted replacements when they failed to arrive direct to customer. The only reason i still ordered with Karndean as i had a competitor chasing me for the order. She kept track of my order and set herself reminders for the following morning to let me know delivery times etc.
Pheobe and Chris Slater were also great!
13 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Tyler,
Thanks for taking the time to share your experience. It's fantastic to hear Sarah, Phoebe & Chris went above and beyond to support you, especially when delivery challenges arose.
Our teams always strive to keep customers informed and ensure things run smoothly, so it's wonderful to know their efforts made a real difference.
We appreciate your continued support. If we can help with anything else in the future, please get in touch.
Many thanks,
Karndean Designflooring
Tile choice
Poppy was very friendly and helpful, offering several options and assorted grout style strips
14 February 2026
Unprompted review
Reply from Karndean Designflooring
Thanks for your wonderful review, Pam.
We are pleased to hear that Poppy was friendly and helpful, this is the exact service we aim to provide every time! We'll pass along your kind words to her - she'll be thrilled!
Many thanks,
Karndean Designflooring
Brilliant service
Brilliant service, made a difficult decision easy. Vicky was great help.
14 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Mark,
Thank you for your kind words, we appreciate you leaving a review.
It's great to know Vicky helped with making a difficult decision easy! We'll be sure to share your compliments with her.
Your feedback means a lot and we would love to welcome you back in the future.
Many thanks,
Karndean Designflooring
Impressive showroom and helpful staff
Impressed with the showroom - very well laid out and easy to see all the different floor ranges, colours and styles. The staff we spoke with were all very knowledgeable and helpful - special thanks to Vicky for her help with choosing suitable colours, explaining how the flooring was cared for and giving us some interesting history about the brand. Very worthwhile visit and great to get full sized samples to test at home!
13 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Jackie,
We are thrilled to hear that you enjoyed exploring our showroom and found it easy to view the different ranges, colours and designs we have available. We know how important it is to view products within your own home, so we hope these help with making a final decision.
Vicky will be so pleased to hear your lovely comments too, thank you for sharing!
We appreciate your recommendation! If we can support with anything else, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
Fantastic showroom
Fantastic showroom. Great to see different layouts and tile finishes on the showroom floor as it's so difficult to decide from small swatches. The staff were extremely helpful, getting samples out, showing complementing colours and design layouts.
5 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Lydia,
It's great to hear you found our showroom helpful. We know how important it is to view our products on a larger scale so it's great to know seeing the different displays we have available made the decision process easier for you.
Our team will be thrilled to know their help with ideas and samples made a difference to your experience.
Thanks for sharing and leaving your review. It truly means a lot to us.
Many thanks,
Karndean Designflooring
Prompt service
Checked the website was able to order samples I thought might be suitable. Delivered promptly. Also supplied with return envelope, for the unwanted samples. great idea.
1 February 2026
Reply from Karndean Designflooring
Thanks for your review!
We are pleased you found our website easy to order samples, and these arrived so quickly with you.
For every free chip sample returned back to us a donation is made to Shelter - please feel free to use the return envelope if the samples are no longer needed!
Many thanks
Karndean Designflooring
We have been to the Karndean showroom a…
We have been to the Karndean showroom a number of times and have always found them helpful and informative. Vicky, who helped us on this visit was very helpful and took time to explain the differences between our choices and sent us off with plenty of samples to help us make our final decision.
11 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Nicola,
It's fantastic to hear you've enjoyed every visit to our showroom and you've always left feeling informed. It's especially lovely to hear your kind words about Vicky - we'll be sure to pass your comments onto her.
We know how important it is to find the right flooring for you, so we are glad the samples helped you feel confident about your final choice. If we can help with anything further, please feel free to reach out!
Thanks for sharing your experience.
Many thanks,
Karndean Designflooring
Highly recommend you visit Karndean Showroom.
I was going to visit the showroom and accidentally went to Distribution. I was carrying a few samples, one of which was a heavy cupboard door. As I left my car walking towards what I thought was the showroom, a young man coming towards me realised what I was carrying was heavy. He asked if he could help which I gratefully accepted and he took me in to the building and found someone to help me. That was when I discovered I was in the wrong place - not the showroom. I was directed to the showroom which was a short car ride away. Once again, I got it wrong and went in to the Design Academy. A young man there very kindly showed me where the showroom was and carried my samples for me across to the building. I was looked after by Gregg who was really helpful and showed me endless samples of the flooring I was looking for. He was very helpful and gave good advice. After I made my decision he gave me some samples which will be very helpful when I get back to my project ( I had travelled from Solihull). I had a colleague with me so before we left Gregg told us to go upstairs as there was a coffee machine there and we were welcome to go and have one. It was a lovely end to our experience at Karndean and I would recommend that anyone looking for floor coverings to go there. They have a massive range and they have a lot of patience too.
12 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Jeannie,
Thank you so much for your wonderful 5 star review!
We are absolutely delighted to read about your experience although, it sounds like you had quite the tour! It's great to hear that our team members were quick to step in when you arrived at our showroom to help with the heavy samples! We are very proud of how supportive and attentive our colleagues are and your kind words really mean a lot.
We are pleased Greg was able to assist you so thoroughly, offering helpful advice. We hope the samples help with finding the perfect floor for your project! It's great you were well looked after from start to finish.
Thank you for the recommendation. We hope to welcome you back again in the future.
Many thanks,
Karndean Designflooring
Wonderful experience at Karndean
The showroom itself did a great job of displaying all their products in a logical way so you could see exactly what you were looking for. The customer service I received upon arriving was also a lovely touch. I was greeted and the showroom was explained to me, I was offered a drink and informed as to how the process of browsing their products would work. I was later served by Vicky Woods who informatively took me through the samples I had selected. She was able to confidently answer all of my questions and I truly felt heard. I knew exactly what the process would look like moving forward and was extremely satisfied that Karndean were on hand to help me get the service I needed. Overall a genuinely lovely experience.
12 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Emma,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your visit to our showroom and found our layout clear and easy to navigate. Creating a welcoming, relaxed environment is very important to us, so it's fantastic to know that this stood out to you.
We are so pleased Vicky was able to guide you through samples, answer your questions with confidence and explained the next steps of the process clearly. We'll be sure to pass your feedback onto her.
We appreciate you taking the time to share your experience and thank you for choosing Karndean.
Many thanks,
Karndean Designflooring
Wouldn’t buy Karndean again. They try anything to get out of dealing with issues
Customer service not existence. Don’t want to know. Originally they said wouldn’t help as discoloured tiles were my fault (even though I bought the mats they suggested). When my flooring fitter has reviewed and said definitely an issue with the tiles they are now saying they can’t help as I have to go through the flooring company. Which I will do. But if you think your product is good quality you should stand by that claim and customer services shouldn’t be making it so difficult to help.
Thanks for the reply but I have a lifetime guarantee that you sent to me with me as the customer details?
12 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi Kathryn,
We are sorry to read your comments and hear that you are disappointed with your experience.
Any concerns you have we advise contacting the retailer whom you had purchased your flooring through, following your contractual chain. This is standard practice and ensures that matters are handled efficiently for all parties. Your retailer can liaise with us directly if required.
We hope the matter is resolved for you as quickly as possible.
Many thanks,
Karndean Designflooring
Pleasant and helpful
I received immediate attention and expert advice from the receptionist, and would recommend that anyone looking for laminate flooring should pay a visit.
12 February 2026
Unprompted review
Reply from Karndean Designflooring
Hi,
Thank you so much for your lovely review. We are delighted to hear that our receptionist was able to help you straight away and offer the advice you needed. It means a lot that you would recommend us, and we would love to welcome you back whenever you are ready to explore more flooring options.
Kind regards,
Karndean Designflooring
My samples ordered and arrived…
My samples ordered and arrived promptly, in plenty of time for me to make my choice.
29 January 2026
Reply from Karndean Designflooring
Hi Jacqueline,
Thank you for your review. We are really glad to hear your samples arrived quickly and gave you plenty of time to make your decision. If you need any further help while choosing your flooring, we are always on hand to support.
Warm regards,
Karndean Designflooring
Reply from Karndean Designflooring
Hi Louise,
Thank you for your feedback. We are pleased to hear you are happy with our products, and we hope they serve you well. If there’s ever anything more we can help with, we are always on hand to support.
Kind regards,
Karndean Designflooring
good quality
11 February 2026
Reply from Karndean Designflooring
Hi Sunil,
Thank you for your feedback. It is nice to hear you are happy with our products, and in particular, the quality.
Best wishes,
Karndean Designflooring
Reply from Karndean Designflooring
Hi Ann,
It's great to hear you love our website and find it easy to browse our different ranges. You can also order samples, brochures and even find your local retailer!
If you need to get in touch, please feel free to reach out to our Customer Care Team at info@karndean.co.uk.
Many thanks,
Karndean Designflooring
Samples arrived in good time.
29 January 2026
Reply from Karndean Designflooring
Hi Andrew,
Thanks for your review. We are pleased the samples arrived with you so quickly and hope they help with choosing your perfect floor!
If we can help with anything, please feel free to reach out to us at talktous@karndean.co.uk.
Many thanks,
Karndean Designflooring
We had karndean Flooring years ago and…
We had karndean Flooring years ago and we have been pleased with it.recently we had a new Bathroom
So we decided to have the kardean Flooring again it’s
Good quality Flooring.
6 February 2026
Reply from Karndean Designflooring
Hi Janice,
We are delighted to hear you've decided to choose us again after being so pleased with your previous purchase! It's great to know you are happy with the quality and we hope you enjoy your new bathroom floor!
Many thanks,
Karndean Designflooring
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