It was our first visit to Karndean Designflooring in Evesham, and it was great it’s a fantastic show Room with every type of flooring you could imagine. We were helped and advised by Kaitlin Mason a d... See more
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Review summary
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The men measuring our room were very patient and helpful. I also found the on line tool that enabled me to visualise the different wood effects actually in the room very helpful. Also ordering and re... See more
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Had a thoroughly enjoyable and informative visit to the Kardean Design studio in Evesham today. Our guide through the details of choosing, options and fitting and care was extremely helpful and kno... See more
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Personalised service. Great guidance and advice. Timely fitting and great customer service. We have this flooring in six areas of our house and it still looks as good as new. Hard wearing and easy to... See more
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Company details
- #46 of 82 best companies in Flooring Shop
About Karndean Designflooring
Written by the company
At Karndean, we see flooring differently...
We travel the world in our quest to bring you exceptional floors that inspire and delight. From the ancient forests of Europe, to the remote Australian outback and beyond, we seek out expressive and intriguing forms in the natural world to influence our unique floor designs. By combining these original features with cutting edge design, we create simply beautiful floors that you’ll love for a lifetime. Visit our website Contact UsContact info
Crab Apple Way, WR11 1GP, Evesham, United Kingdom
- +44 (0)1386 820100
- enquiries@karndean.com
- karndean.com
4.6
Excellent
1K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very true to image and good that they…
Very true to image and good that they can be returned
17 April 2026
Reply from Karndean Designflooring
Hi Sarah,
Thanks for your review.
It's great to hear how happy you were with the samples delivered and that you found the colours true to the images we provide, as this is exactly what we aim for. We hope these help with finding the perfect floor for your project!
If you would like to return these, the samples will be reused or recycled. A donation will also be made to Shelter!
We appreciate your support and if we can assist with anything else, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
Reply from Karndean Designflooring
Hi there,
Thanks so much for your great review!
We're really glad to hear your samples arrived so quickly and that the labelling made things easy.
If you need anything else while choosing your flooring, just give us a shout - we are always happy to help!
Many thanks,
Karndean Designflooring
Beautiful flooring
Beautiful flooring. It’s priced a little higher but certainly for good reason. Would definitely use this flooring again in future.
3 March 2026
Reply from Karndean Designflooring
Hi Tom,
Thanks for your review.
We are so pleased to hear you love our flooring and the quality stood out for you, this is exactly what we pride ourselves on.
It's great to know you'd choose us again for future projects and we truly appreciate your support. If there is anything you need, we'll be more than happy to help.
Many thanks,
Karndean Designflooring
free samples ordered
I have Karndean glue down stone LVT in kitchen and happy with the product. Now want to try wood effect LVT in study room, so free samples ordered and have found the one to use. Love their quality of products.
8 April 2026
Reply from Karndean Designflooring
Hi there,
Thank you so much for your review!
It's great to hear how happy you are with your existing Karndean flooring. We are delighted to hear you are using us again for your study room and have chosen the perfect colour and design!
If you need any assistance or aftercare advice our Customer Care Team are available on 01386 820100 (option 4).
We appreciate your continued support and thank you again for sharing your experience.
Best wishes,
Karndean Designflooring
A quick and positive response for my…
A quick and positive response for my enquiry. I liked the idea of your charity donation for returned samples.
7 April 2026
Reply from Karndean Designflooring
Hi Steve,
Thanks for your lovely review.
It's great to hear how happy you were with the quick response from us! We also appreciate your lovely feedback regarding our donations to Shelter, we are proud to be supporting them with their work.
Thank you for sharing your positive experience. If there is anything further we can help with, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
Reply from Karndean Designflooring
Hi Wendy,
Thanks for your review.
We are really pleased to hear you are happy with how quickly your samples arrived and that you love your floor!
We appreciate your support. If you need assistance in the future, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
What a dreadful company with a product…
What a dreadful company with a product that clearly has very little quality control. We ordered the Auckland Oak LVT from a local independent stockist. On installation day, after the fitter had applied glue to half of the floor, he discovered that the planks were warped or incorrectly cut as none of them butted together properly. We had 4mm gap at one end or in the middle. I was told this was very unusual. The shop had to follow a long winded refund and replacement procedure which left us for 2 weeks with a half glued lounge and a few planks stuck down. All of our heavy furniture piled in our kitchen and having to sit on camping chairs. The new flooring arrived and the fitter came this morning to rip up the faulty planks and lay the new ones. He discovered that this batch was just the same! We have now given up on Karndean. Where is the quality control? Karndean told our supplier that they wouldn't talk to us as we were not the ones they had a contract with! No regard for the end customer or any care for their reputation. Appalling. We have chosen new flooring from a different manufacturer and are hoping for a better experience. We still have to put up with a bare room for another week. I wish I'd chosen a different manufacturer in the first place.
27 April 2026
Unprompted review
Reply from Karndean Designflooring
Hi Lynsey,
I’m so sorry to hear this, I can understand why this has caused so much frustration.
The guidance around engaging with your retailer is to ensure you benefit from the full level of support from both them and ourselves.
Product faults unfortunately can occur in any manufacturing process; thankfully for us they are rare which allows us to offer protections which are very robust. These are always easiest to initiate via your direct retailer.
That said we’d really like the opportunity to investigate your experience further, to help ensure you’ve received the care you deserve. If you’d be so kind as to share your details at talktous@karndean.co.uk we'll be back in touch.
Many thanks,
Karndean Designflooring
Sent 5 samples free of charge and…
Sent 5 samples free of charge and swiftly but said you could have 6 but process would not allow me to select the 6th option. Had Karndean in my previous home. Best quality flooring I have ever had and east to clean. Stays like new.
7 April 2026
Reply from Karndean Designflooring
Hi Sandra,
Thanks for your review.
We are really pleased to hear your samples arrived quickly and that your experience with our flooring has been so positive in the past. It's great to know that you find it so easy to maintain and still looks as good as new!
We're sorry you had issues with selecting a 6th sample. If you'd like to get in touch with our Customer Care Team on 01386 820100 (option 4) we'll be happy to help.
Many thanks,
Karndean Designflooring
Great company to deal with
Great company to deal with, efficient and fast delivery, would recommend to all colleagues
11 April 2026
Reply from Karndean Designflooring
Hi Mr Parker,
Thanks for your review.
It's great to hear you found our team efficient and that your order arrived quickly. Your recommendation means a great deal to us!
We appreciate your support. Thank you again for sharing your experience with us.
Best wishes,
Karndean Designflooring
Good experience in finding the right floor design
We were given a warm welcome on arrival and Veronika was extremely helpful with the samples and answering our questions.
25 April 2026
Unprompted review
Reply from Karndean Designflooring
Hi Steven,
Thank you for your review.
We are so pleased to hear you received a warm welcome and that Veronika was extremely helpful in guiding you through the samples and answering your questions. Providing friendly, knowledgeable support is something we take great pride in.
We'll be sure to pass your lovely comments onto Veronika. Thanks again for your support. Please feel free to reach out to us if we can help with anything in the future.
Many thanks,
Karndean Designflooring
I ordered various sample and they…
I ordered various sample and they arrived swiftly & allowed me to compare how they would look in my conservatory
3 April 2026
Reply from Karndean Designflooring
Hi Mr Philipp,
Thanks for your review.
We are pleased to hear your samples arrived quickly and helped you confidently compare options for your conservatory. It's great to know they made the decision process easier for you.
If you need any further assistance, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
Reply from Karndean Designflooring
Hi Victoria,
Thank you for your feedback. It's great to hear how happy you are with our products.
We are sorry to hear delivery was a little slower than expected. Your comments are helpful and will be reviewed as we continue to improve.
Thanks again for taking the time to share your experience.
Best Wishes,
Karndean Designflooring
Easy visualisation
Allowed to wander and take time over looking at samples
Helpful input from Vicky regarding lay out and how to use your website to look at samples in our own room
17 April 2026
Unprompted review
Reply from Karndean Designflooring
Hi Jane,
Thank you for your 5-star review!
We are really glad to hear you enjoyed your experience at our showroom. It's great to know you were able to take your time exploring the samples and displays at your own pace.
Vicky will be thrilled to hear of your feedback. Our room visualiser is extremely helpful when finding the perfect floor for your home!
We appreciate your comments!
Many thanks,
Karndean Designflooring
Reply from Karndean Designflooring
Hi Ivan,
Thanks for your feedback.
We are glad to hear that you found our displays useful. We know how important it is to explore different options and see the designs/colours for yourself, so we are pleased you had such a positive experience.
Please feel free to reach out to us if we can help with anything further.
Many thanks,
Karndean Designflooring
The lady I spoke to answered all my…
The lady I spoke to answered all my technical questions. Very knowledgeable.
29 March 2026
Reply from Karndean Designflooring
Hi Andrew,
Thanks for your feedback.
It's great to know that all of your technical questions were answered, and that you found our team so helpful and knowledgeable. We'll be sure to pass your kind words across to the team.
Many thanks,
Karndean Designflooring
Samples ordered Colours are lovely good quality to.
Ordered samples I’m definitely getting it all over the ground floor just trying to find a colour that matches the new kitchen and extension but also my hallway and lounge.
6 April 2026
Reply from Karndean Designflooring
Hi Ellen,
Thanks for your lovely review!
It's fantastic to know that your samples arrived with you so quickly and that you've found the perfect option for your ground floor.
We know how important it is finding the perfect floor for such a large area, so we are glad the samples have helped visualise everything together. Seeing our products in your own home really does make a difference.
If you need any further help with narrowing down your choices, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
Visited the Karndean showroom in…
Visited the Karndean showroom in Evesham today and was greeted by a lovely young lady named Poppy. She was extremely helpful, very polite and knowledgeable and my husband and I felt very valued as customers. Poppy is certainly an asset to Karndean and I hope they appreciate her efforts as we did. Needless to say the quality of Karndean products is excellent and we will certainly be using their flooring for our house. Would highly recommend Karndean to anyone considering a new flooring.
18 April 2026
Unprompted review
Reply from Karndean Designflooring
Hi Lynn,
Thanks for sharing your feedback.
We are very pleased to hear about your positive experience at our showroom.
It's wonderful to know Poppy made such a great impression, providing helpful, polite and knowledgeable service whilst making you feel truly valued. Poppy will be pleased to hear of your lovely comments, we'll be sure to pass these across.
We really appreciate your recommendation and it's fantastic you are choosing us for your home. Please feel free to reach out to us should you need any further support with finding your perfect floor!
Many thanks,
Karndean Designflooring
Samples arrived nice and quickly.
5 April 2026
Reply from Karndean Designflooring
Hi Rita,
Thank you for your review.
It's great to know the samples arrived with you so quickly. We hope these have helped you choose the perfect floor for your project!
Please feel free to reach out to us if we can help with anything.
Many thanks,
Karndean Designflooring
Karndean flooring
Poppy was extremely helpful and was able to answer all of our questions we asked.
11 April 2026
Unprompted review
Reply from Karndean Designflooring
Hi Jennifer,
Thanks for your 5-star review!
We are so pleased to hear that Poppy was extremely helpful and able to answer all of your questions. We'll be sure to pass on your kind feedback - she'll be delighted to hear it.
Thanks again for sharing your experience!
Best Wishes,
Karndean Designflooring
Reply from Karndean Designflooring
Hi Ray,
Thanks for your feedback.
It's great to know you've received prompt responses from us. This is exactly the service we aim for, so we are pleased to know this has been your experience.
If we can assist with anything in the future, please feel free to reach out to us.
Many thanks,
Karndean Designflooring
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