Kasa Reviews 

Got to complex, door lock wouldn't work. Asked for help which they reset the code remotely multiple times but was a mechanical issue not a code issue.

After 45 minutes of standing in a dark alley they couldn't provide me access so I told them I was leaving.

They said they would talk to a manager to see if another unit was available, and I said I need to find another place now and can't wait. No unit number was given to me.

The next morning they informed me that they won't give me my money back.

Horrible company. DO NOT USE THEM!!!!

Reviewed all instructions ahead of time.
Parked in temp space. Code in App would not unlock the gate. Pressed help button on gate. Walked to room - got key fob. Brought back to car. Key fob would not operate car gate. Got out of car and stood next to gate in several areas and tried to operate key fob. Didn't work anywhere. Waiting until car exited - Drove in. Walked to door with luggage. Auto unlock in app did not work. Code worked. Enter unit. Both ceiling fan and AC not working - reported to maintenance crew on chat - Was told no guarantee of repair that day - unit was 81 degrees. It was 115 degrees outside. Was told celling fan is broken - a part is on order - and AC maintenance should arrive late tonight. Requested full refund and checkout. Refund was issued next day.
They literally have no way of working if the automated systems don't work as expected. Please stay away if you like to talk to people in person. There's no crew on site, everyone comes from somewhere else, not even sure if there's security either.

No smoking in the room. There was no ashtray to throw the butt when I smoked outside. I put out the butts and threw them in the trash can in the room. However, they did not pay the deposit, claiming that we were smoking in the room. It was obvious on the cameras that I was not smoking in the room. They said the room stinks. They did not refund my deposit. They stole my $250 deposit because I didn't throw the butt outside on the street. I would definitely not recommend. Be very careful. Definitely don't waste your money. If I didn't throw a cigarette butt in the room and ate pizza, they would say the room was stinky and would not refund the money. It was very bad experience. They literally stole my money.

I was told to park our extra vehicle in a particular spot (with a drawn map) and was subsequently towed. Kasa refused to pay for the tow or accept any responsibility for their error. They claimed that we parked the wrong additional car there. The towing company said they would have towed the other car if it was in the same spot. In addition there were cockroaches in our unit. They did offer to come fumigate the apartment, but I have a 6 month old baby here so that isnt an option.

I had a great experience at The Oxford in Seattle. Perfect location, spacious room, and very easy check-in process. Highly recommend Kasa!

Very poor and untrustworthy - they contacted me to say they were charging me $75 for allegedly bringing a pet into the property which I certainly did not - they said pet food had been brought in but there was no way they would review the charge - I am waiting to receive ‘evidence’ but they have said it will not be reviewed and there is no way the charge can be overturned - this seems to be a tactic to charge extra to guests without their consent, otherwise surely there would be a review process of some sort