Kaspi.kz Reviews 19

Best bank everr. The app is very convenient. Everything is clear, simple and well-designed. I honestly love Kaspi compared to other banking apps its by far the most user-friendly and easy to navigate. All transactions go through quickly and smoothly no matter what you’re doing. BUT the only major downside there is no Apple Pay 😭😭 It’s really frustrating and something I definitely wish they would add🙏🏻

The worst bank ever. Blocking your funds for no reason, support isn't responding. Avoid at all cost.

My experience shows that Kaspi.kz does not protect its clients and refuses to fulfill its direct duties as a bank.

I reached out to the bank with a chargeback request after a store refused to refund my money for an undelivered item. My claim fully complies with Visa's rules, but the bank systematically refused to help me for several days.

Kaspi.kz employees:

Stated that I should resolve the issue with the seller, which completely contradicts the very purpose of a chargeback.

Refused to provide me with the transaction number (RRN) necessary for the dispute.

Refused to issue an official written refusal, demanding that I personally come to a branch (while knowing I am located abroad).

The bank not only refused to consider my legitimate claim but also actively obstructed me from obtaining the necessary information. Essentially, Kaspi.kz is failing to meet its obligations as a Visa card-issuing bank and is not protecting the rights of its clients.

Do not trust this bank. When you need help, you will not get it.

If you don’t know, this service is the most popular place to send your money and do any other banking transactions. Which come to the issue, of any well-known and popular companies- the development. Kaspi serves its purpose well, no problems with reliability and relates to this quality matters. The problem is being the leading company, nothing changes, update of the interface, it’s all we deserved

No cashback. No Apple Pay. No advantages over others banks. Right now this bank the most unprofitable. They only have their own marketplace and RED. That’s it

The best bank in Kazakhstan. I used it since 2017, no problem at all and it keeps getting better

A good bank, perhaps one of the best in the CIS.

Everything is fast, clear, the employees are very friendly. The card is issued in 10 minutes. Pleasant experience, useful card.

My accounts have been under arrest since 2015.
The case is that I helped in 2007 my relatives to get the loan from this bank. They had a problem paying in 2009 because of the 2008 financial crisis. So, at that time we agreed with the bank to sell the apartment under the loan and free all sides from the loan. But it took 2 years to sell the apartment.
But from 2015 under that court's decision my bank accounts were again arrested and my travel abroad was also limited. So from that period, I do not have any access to the traveling abroad and bank accounts.
Today was another case. Again about Kaspi Bank and its meaning.
Today a guy from Shymkent called. His name was Aibek - he said (Tel: +77013944319). He was threatening me as a Kaspi Bank representative....He was saying: “I am speaking as a representative of Kaspi Bank. I need to make an assessment of your property in Shymkent (my property in Shymkent cost more than 120K and the debt they are asking is only 10K)”. “I answered that the debt was closed a long time ago in 2011. More than 25 million tenge have been paid.” He said “We can meet and talk like a man.” I found a man from Shymkent strange." I started talking in a high tone. “Listen, man. Do you really need problems? I don't have time for Kaspi Bank anymore. Only through the court". I now have the Court of Cassation in the Supreme Court. Come on, if you are a representative of the Bank, let's meet after the Court. He said: "No, need to meet you now". I said even higher in tone. “Why do you need problems? You can only do it through a lawyer. I can ask him to come to you.” He asked, “Are you scaring me?” I said, “Who are you, an employee of the Bank or a Private Court Executive? Introduce yourself.” I asked twice, “Do you work for Kaspi?” - said “no". . I asked "Are you a private court executive? again - no. Then I said "Bye-bye." It seemed odd at the time. He was behaving like bandit or robber. Maybe this is an intimidation tactic for Kaspi Bank. Imagine citizens who have no acquaintances or support in this world at all. No relatives, etc. So they can do anything using intimidation.

Today, first time in my life I started to check the ranking of the bank. I found a lot of bad reviews on banker.kz and even here.
Like in any other part of the world, I want Kazakhstan to be a free market economy, democratic and independent.
Let the people themselves evaluate whether we need such a vile Bank in Kazakhstan. There is no limit to the meanness of Kaspi Bank in Kazakhstan.... I looked at them all these 10-15 years as an ordinary person... They climbed on my head.... Lies, incitement of relatives, deception, intimidation... I urge to stop and abandon the vile Kaspi Bank.
We don’t need such brands that disgrace its clients.