I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval Now second time and requested 3 x £100, now they want ban... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I started using this site a few weeks ago got some great games and ended up winning 1000 the withdrawal time can be long winded verification is needed everytime you withdraw which prolongs it as it go... See more
Company replied
I’ve been waiting for a withdrawal since the 7th September everyday I’ve contacted them as normaly I received funds within 2 days . I’m getting fobbed off every time . Today they have told me oh it... See more
Company replied
Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you... See more
Company replied
3.9
Great
866 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He was on the ball he was good at is…
He was on the ball he was good at is job good mam
27 March 2026
Unprompted review
Reply from Katanaspin
Hi Shaun!
We are glad to have your praise, thank you for acknowledging our support team and sharing the good experience.
Best regards,
Katanaspin Team
Today I have played Chicken road and I loose my money
Today I have played Chicken road and it's first time,I had deposited £50 but I loose all money don't get any bonus or win the extra money and here is nothing to delete my bank account to log out this account ,so many times I have connected to customer service but 8ts not helpful.already I got money struggling I thought deposited £50 it's got big amount but I loose it.
25 March 2026
Unprompted review
Reply from Katanaspin
Hi Nazma!
Thank you for your review!
We are sorry to hear of your experience and truly wish that you get a better experience and some wins, as we understand what can be considered fun or interesting to our players.
Please note that as this is a gambling platform, winning is indeed possible but is subject to luck, and we always recommend that our players enjoy the ride and not solely focus on outcome. Play responsibly and take regular breaks.
We also have a lot of ongoing promotions that you could take a look at from our site, and might consult our chat bot for any bonuses, if your account is eligible at the time.
In case we have misunderstood you or you need further assistance regarding the topics raised in this review, please mail us with subject ''Trustpilot'', and we will be happy to assist you.
Thank you for your understanding!
Katanaspin Team
Its a fun casino plenty of games and…
Its a fun casino plenty of games and lovely staff
3 March 2026
Unprompted review
Reply from Katanaspin
Hey Karen!
Thank you for that!
We do appreciate you greatly as well! Thank you for trusting us and choosing us as your online gaming entertainment provider.
It is our pleasure to serve you and provide you with a wonderful time while playing!
We thank you and wish you well!
Katanaspin Team
Absolutely shocking robbing site…
Absolutely shocking robbing site absolute scam
24 March 2026
Unprompted review
Reply from Katanaspin
Hello Chris!
We are sorry to hear of this experience and hope that you would get some more enjoyment from playing with us, we wish you great luck and many wonderful moments on our platform.
We'd like to kindly remind you that as this is a gambling platform, winning is indeed possible but is subject to luck, and we always recommend that our players enjoy the ride and not solely focus on outcome. Play responsibly and take regular breaks.
Thank you for your understanding!
Katanaspin Team
Great site friendly chat fast…
Great site friendly chat fast withdrawals good bonuses
22 March 2026
Unprompted review
Reply from Katanaspin
Hi there Jake!
Thank you for the review and support you have shown for us! We appreciate that humbly and hope to see you around!
Best regards,
Katanaspin Team
Its a great games and the costumer…
Its a great games and the costumer service is excellent
22 March 2026
Unprompted review
Reply from Katanaspin
Hi Helen!
Thank you for the review and support you have shown for us! We appreciate that humbly and hope to see you around!
Our support team is indeed great, thank you for that!
Best regards,
Katanaspin Team
good
good to spend free time and win aome cash . they have helpful support team . alot popular games here !!
21 March 2026
Unprompted review
Reply from Katanaspin
Dear Gediminas!
Thank you for the review and support you have shown for us! We appreciate that humbly and hope to see you around!
It is wise to keep an eye on your funds and play responsibly, we would be happy to know that you are safe and have this mindset, you may also check our responsible gambling tools, as well!
Thank you for the praise!
Best regards,
Katanaspin Team
The site loses stars for low returns
The site is great easy to use and customer service is pretty good however they lose all the stars because of very poor payout rates just constant dead spins .Katanaspins have asked for more details here you go paid in over £100 played various slot games got a lot of non paying wins,think about 2 bonus rounds which barely kept me playing and in the end withdrew a big fat zero
21 March 2026
Unprompted review
Reply from Katanaspin
Dear Andrew,
Thank you for sharing your opinion, we are glad to know we provide excellent services with our support team.
Please note that we have also mailed you to discuss this and go over it, it is generally the same conversation we are having on the Trustpilot platofrm. We appreciate that our players enjoy wins and we are all for it! While winning is possible and indeed happens, it is mainly luck, due to the nature of the entertainment we provide.
In terms of payouts, we can see that you have not withdrawn at all, but we appreciate the general feedback and hope to improve where is needed. Although, you might refer to the winning rate, which we addressed above. You can also check our site for more information, all the important bits are covered there.
Best regards,
Katanaspin Team
Unable to update other review won’t let…
Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you’ve sent all documents, can see where the frustrated reviews come from and can see where people have had difficulty receiving winnings, you can also only withdraw £100 which is very disappointing, the choice of games is good, but accessing winnings if you win not so good. The customer service is just an automated robot also. But they did pay out 👍
20 March 2026
Unprompted review
Reply from Katanaspin
Dear Kirby,
We do appreciate you quite a lot and thank you for your new review and honest feedback.
We are glad this is resolved and do understand your feeling of a prolonged and redundant process. Please note that any such actions are in accordance with our rules and are quite necessary indeed, yet we recognize that this is not usually to the player's liking. Yet, we are always here to help and be part of your journey, no matter what it is, so we may make it smoother still.
Best regards from our team,
Katanaspin
Not happy still no verification…
Not happy still no verification lost.lot of money as.lack of support and free spins on games not in UK and the support email isn't valid on ykur own support site rubbish waste of £20
20 March 2026
Unprompted review
Reply from Katanaspin
Hi Eddie,
Thank you for your review, we appreciate any feedback as it helps us grow!
We are sorry to hear of your experience and wish to assist you where we can. Please mail us with subject ''Trustpilot'', and we will be happy to assist you.
Please note that we indeed verify our players in order to be complaint with rules and procures we must follow. Sometimes verification may take time because players may provide documents that do not fit our criteria, and may have signatures, date or certain information not visible, cut out, blurry even.
Every case has its specifics and we are happy to take a look and get to the gist of it. We are also online 24/7, you can contact us via mail or chat, or as mentioned above, for even speedy support.
Thank you for your understanding!
Katanaspin Team
It's perfect and responsible they are…
It's perfect and responsible they are very good
18 March 2026
Unprompted review
Reply from Katanaspin
Hello Fatima!
Thank you for your kind feedback! We’re thrilled to hear that you find our service both perfect and responsible. Providing reliable, high-quality support is very important to us, and your positive words motivate the entire team to continue offering the best possible experience for all our players.
Best regards,
KatanaSpin Team
This is a great site friendly staff and…
This is a great site friendly staff and always help
18 March 2026
Unprompted review
Reply from Katanaspin
Hello Gemma!
Thank you for your wonderful feedback! We’re delighted to hear that you find our site great and that our staff is friendly and always ready to help. Ensuring a welcoming and supportive environment for all our players is something we truly value, and your kind words inspire us to keep providing the best service possible.
Best regards,
KatanaSpin Team
Katanaspin offers a smooth and…
Katanaspin offers a smooth and enjoyable experience. The site is easy to use, with a great variety of games to choose from. Registration is quick, and payments are processed reliably, which builds trust.
The bonuses are decent, and customer support is helpful when needed. Overall, it’s a solid and user-friendly casino that I’d recommend trying.
17 March 2026
Unprompted review
Reply from Katanaspin
Hello Lelde!
Thank you for sharing your experience! We’re thrilled to hear that you find our platform smooth and enjoyable, with a wide variety of games and quick registration. It’s great to know that our payment process is reliable and that our bonuses and customer support have met your expectations. Your feedback motivates us to keep improving and providing a fun, trustworthy, and user-friendly experience for all our players.
Best regards,
KatanaSpin Team
This is a scam company before
This is a scam company before. They where duff spins. Before that they where brit wins. They are not licensed in UK. They are illegal they stole my money. They do not let you cash out.. I only played 40 when they where duff spins.. and brit wins. I have all screen shots. They tell you to play 3x wager before you cash out. This is illegal you can't cash out less than £50. They had my money for weeks then in matter of minutes they changed there name whilst I was checking my withdrawal for 6th time 3vweeks this has gone on for. They robbed me and they will rob ALL OF YOU. YOU WANT PROOF I HAVE . NOW THEIR SAYING I HAVE WRONG SITE.. HOW WHEN I HIT MY APP ON MY PHONE TO DUFF SPINS. AND GUESS WHAT KATANASPINS US THEIR .. WHEN MINUTES BEFORE SAME APP ON MY PHONE
IAM REPORTING THEM TO FRAUD UK DO NOT PLAY 1P WITH THEM .... ALL OF THIS IS TRUE . I HAVE ALL SCREEN SHOTS ANDVALL EMAILS .I STAND BY WHAT I SAY. I TOLD THEM I WILL COME AFTER THEM
STOP SCAMING
16 March 2026
Unprompted review
Reply from Katanaspin
Hello Lesley !
We’re very sorry to hear about your experience and understand your frustration. At KatanaSpin Team, we take reports of account or withdrawal issues seriously and want every player to feel safe and supported.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
Great website fast withdrawal great…
Great website fast withdrawal great customer service from ben bournemouth
14 March 2026
Unprompted review
Reply from Katanaspin
Hello Ben!
Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying our website, with fast withdrawals and excellent customer service. It’s wonderful to know that our team was able to assist you so effectively. Feedback like yours motivates us to continue providing a smooth, reliable, and enjoyable experience for all our players.
Best regards,
KatanaSpin Team
Very disappointed
First time ever using anything like this. I deposited £20 as was nervous I'd loose my money and I did. I started playing a game where you have to tap a box to open. Example x16. The boxes wasn't opening after say triple the amount tapped and obviously it takes money for each tap. What's with that? Why wasn't the boxes opening? I won't deposit again.
14 March 2026
Unprompted review
Reply from Katanaspin
Hi Nat!
Thank you for sharing your first experience with us and your concerns!
We would live to dispel any uncertainty and help you get to the bottom of this, let us work together and discuss this via mail. Please mail us with subject ''Trustpilot'', so we can intervene and elaborate.
From what you say, it sounds like a game round issue, but we are not sure. Whatever the case is, we are well prepared to assist you!
Thank you for your time!
Katanaspin Team
Reply from Katanaspin
Hi Lisa!
Thank you for the feedback!
We always have our players in mind and try to provide bonuses when we can! You can check our promotions tab page in the meantime!
Happy bonus hunting and enjoying our services!
Thank you for choosing us for your online casino,
Katanaspin Team
Amazing amazing amazing espcily Rory…
Amazing amazing amazing espcily Rory from support
11 March 2026
Unprompted review
Reply from Katanaspin
Hi Jess!
Kudos to Rory indeed, he must be very good in order to make such a good impression.
Thank you for sharing and best of all,
Katanaspin Team
I’m really not sure about this company…
I’m really not sure about this company and I’ll let you know in a few days if I’m wrong, they allow me to deposit constantly, withdraw £100 as that’s the minimum you can, took a week for me to get it and I gave them verification, have deposited lots since but no wins, tonight I won £350, over couple hours, i withdrew £100, £150, £100 declined and asked for my bank card details and my bank statement which Iv sent. The reviews Iv read are terrible, and now i feel like Iv been scammed. Iv enjoyed the games, but now finally won they stop you taking. I’m from the UK and usually use sky vegas.
Update 10/3/26 they’ve already verified my account, so Iv just withdrawn again, see if it works, so I’m actually now hopeful, and hope to change review.
Says will receive within 24 hours. But they still haven’t done the first step which is checks, compared to other online casinos seem they drag it out as long as possible to pay you your money out. That’s if they do pay it out or find another reason to stop it again.
Update/ 11/03/26 midnight Still not even passed the first check, now they saying 72 hours before that done and then could be another week until recieve funds of £370 that Iv won. Will now not deposit another penny. It’s not looking likely that I will receive and all the negative posts you read are actually correct, for the one that says they got it in 24 hours, absolutely not true.
Update 18:26 11/3/26. Still exactly same haven’t even processed withdrawal, a con that they are still doing checks, so as it stands would advise anyone not to use this company. No betting company needs to check every withdrawal every time you withdraw once they’ve done their initials checks on you. I will not deposit another penny.
9 March 2026
Unprompted review
Reply from Katanaspin
Hi dear Kirby!
Thank you very much for your comment and for the feedback provided! This gives us more insight of how our players feel and where we can improve in terms of procedures and other related changes.
We do appreciate you and would like to confirm that we can see that both your most recent withdrawals have been sent out by us 2 days ago, and all appears to be well!
Sometimes verification can take time but in your case, your documents have been approved within minutes and we have tried to process the funds as per our rules (usually much faster),
Thank you for choosing us for your online casino operator!
Katanaspin Team
Took ages to pay out
8 March 2026
Unprompted review
Reply from Katanaspin
Hi Connor!
Totally understandable and thank you for sharing! We are here for you to check and advise. With that in mind, if this is not resolved, please kindly contact us via mail with subject Trustpilot, so that we can review your profile and provide further help.
We would like to clarify that quite often the funds are sent out very fast, but other processes or details can cause a delay. Such as pending verification, or funds having been sent from our end but pending on your provider's end, bank holidays, weekends etc.
Best regards and thank you for understanding,
Katanaspin Team
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