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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting quick responses and effective assistance with various issues. The selection of games is also frequently commended, with consumers enjoying the variety and quality available on the platform. However, some customers also noted issues with the withdrawal process, describing it as lengthy and sometimes requiring repeated verification. There were occasional mentions of difficulties in receiving payouts, with some customers experiencing delays or needing to follow up on their requests. Additionally, a few reviewers expressed concerns about changes to withdrawal methods and associated fees, as well as a perceived decrease in winning opportunities or bonus availability.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers found the site easy to use, with... See more

Payment

Clients share ambiguous opinions on payment. While some customers report reliable payment processing and fast... See more

Customer service

People report positive experiences with customer service. Many customers describe the support agents as... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and politeness... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the wide range of games, free... See more

Based on these reviews

Rated 4 out of 5 stars

I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval Now second time and requested 3 x £100, now they want ban... See more

Company replied

Rated 4 out of 5 stars

I started using this site a few weeks ago got some great games and ended up winning 1000 the withdrawal time can be long winded verification is needed everytime you withdraw which prolongs it as it go... See more

Company replied

Rated 4 out of 5 stars

I’ve been waiting for a withdrawal since the 7th September everyday I’ve contacted them as normaly I received funds within 2 days . I’m getting fobbed off every time . Today they have told me oh it... See more

Company replied

Rated 4 out of 5 stars

Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Money eaters

So once you build up your status, for example gold2, if you not put money in and not play for some time your status will drop. Mind you it takes you some time and money to build yourself up. Don't recommend to anybody to put money into this site!!!!!!

1 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Milan,

Hello again, we regret to see this is your experience once again, however, we must mention that once again you have not contacted us or had given proper contact information.

We’re committed to delivering a great user experience and are always improving.

Please remember that we always operate according to our rules, they are always and at all times readily available on the site, and on top of that we do have a support team that is active 24/7, that is ready to help with any doubts regarding rules, bonus processing or loyalty ranks mechanics.

Please be reminded that in case on inactivity, players get a message that the rank will go down, precisely for that reason. We appreciate your feedback and thank you for noticing. This is indeed how the system is designed to work, it helps us concentrate resources for better support and we aim to provide an excellent service to all of our players.

Best regards,
KatanaSpin Team

Rated 3 out of 5 stars

I would like to win more bonus features…

I would like to win more bonus features sometimes it seems like your just spinning and spinning and still no bonuses

11 February 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Mark,

Thank you for your review! We hope that you have some more luck and get good wins.

We understand how you feel and would like to remind you to play within your means and to enjoy the gameplay rather than focus on any set outcome due to the nature of the platform.

For more relevant promotions, you may check our promotion section on the site. Good luck!

Best regards,
Katanaspin Team

Rated 5 out of 5 stars

I have made some good money on here and…

I have made some good money on here and highly recommend anyone to wants to make easy money to join and change your life

10 February 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello Mohammad,

We appreciate your review and are quite happy to hear that you have had some wins, too!

We hope for the best when it comes to our players, wishing you more luck and enjoyment.

Best regards,
Katanaspin Team

Rated 1 out of 5 stars

Can’t withdraw my money

Can’t withdraw my money, if katanaspin staff help me here. I have won more then £200:00 but can’t withdraw as it keep asking varify email which katana not sending to mail box or not in spam . Looks like they don’t want to pay

2 February 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello dear Shilpesh!

We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving. Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist, as unfortunately the email provided is not registered with an account on our site.

Best regards,
KatanaSpin Team

Rated 4 out of 5 stars

First timer

I put £20 on and won £482.05 its taking a while to process but hopefully ill get my winnings

28 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello Mavis!

Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

DO NOT deposit

Scammed, you will win bit then you cant withdraw your winnings. They asked for bank statements, photo ID, PDFs of individual deposits ,utility bills. They still wouldn't verify. Im now locked out of the site. Please do not risk it.

26 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello, Richard!

We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving. Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.

Please note that we do verify you prior to your first and any other withdrawal, should the need arise. Make sure to provide proper documents and to contact us so we can dispel any doubt and advise on what is needed further, if not already resolved.

Best regards,
Katanaspin Team

Rated 1 out of 5 stars

Played on this site for a good while STAY CLEAR - DODGY UNPROFESSIONAL

Played on this site for a good while, it was great, lots of decent wins at the beginning but they soon dried up and it was me just constantly depositing my hard earned cash for no return, and on top of that I should of been given my rate back cash back to use but for some reason it disappeared off the app, they say it’s under maintenance, went on chat to my VIP manager who was chatting to me and then just goes blank and doesn’t respond, if I was you I wouldn’t recommend this site something very dodgy about them STAY CLEAR if you want to keep your cash safe.

!!! SORRY KATANASPIN !!!

it’s all the truth and you trying to get my review removed just shows what type of company you are and that’s a FACT!!! 👏

Farewell to a underhanded gaming site, that’s no more deposits from this fool 👎

23 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello, Phillip!

We regret that your time on our website didn’t go as expected.
We’re committed to delivering a great user experience and are always improving.

Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist, as you have provided invalid contact details.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

1 million percent pays out takes a while but worth the wait

The limit per month isnt the best but it pays out after been on every day its finally payed 1st payment 👌

5 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

Can't get my deposit back?!

I play words with friends and whilst I was waiting for my friend to take their turn, the advert for this casino came up showing slot games and a match deposit bonus plus free spins so I thought I'd have a go with £10. I clicked on it and it took me to Google. I signed up then it said the minimum deposit was £20 so I deposited. It then said I had to verify my email to receive the bonus, despite clicking on 'Verify email' 4 times, they didn't send the email and it wasn't in my spam folder. I thought, I'll get my deposit back if I'm not getting the bonus so I went to withdraw, only to find that the minimum withdrawal was £100?!
Surely this against gambling regulations, you should be able to get your initial deposit back if you haven't used any of it, so I went onto the gambling commission website and it said they do have to let you have your deposit back, without the need to fulfill wagering requirements and they shouldn'tmake it difficult for you to get it back. I went onto the casino's chat and ended on there for over an hour, with the 2 different agents arguing with me, and one saying he'd manually add the bonus to my account despite me previously saying to him I don't want it, I just want my money back. They've now escalated it for review and I've had to email their customer services team. It's ridiculous, I haven't used any of the money I deposited, I just want it back! I'll wait to see what response I get before finishing this review.
*Update:
After quite a few emails and going through the online verification and them closing my account, I finally got my initial deposit back.

10 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.

We would like to remind our players that we operate as per our rules, that state what the minimum withdrawal is. One can cash out once the funds are wagered as well, in order to be in accordance with AML regulations and combat such practices.

We appreciate your review and thank you for the feedback.

Best regards,
KatanaSpin Team

Rated 4 out of 5 stars

Let's see what happens....

I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval

Now second time and requested 3 x £100, now they want bank statements and canceled all the withdrawals.

Don't get me wrong I have no issues with verification aas I have nothing to hide but why they can't do it all in one go I will never know.... So let's see how long the medication takes and if it causes to my h if the Delay as I've had a lucky 24 hours and woman over £400.

8 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

It's a scam!

I played this gambling game the problem thing is one I deposited it, it won't let me withdraw amount of money I win a tiny and I loss a lot. I got scammed. Do not play this!

3 January 2026
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving. Please note that you have not wagered your deposits in full, and that is preventing you from cashing out.

This is in line with our Withdrawal rules, and is a feature implemented to combat AML practices. Thank you for understanding.

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

Avoid avoid avoid this site

Avoid avoid avoid this site.
They don’t have licensing or use any 3rd party disputes both of which are illegal. They try and say “but you’ve had a withdrawal so everything is fine” it’s illegal for any casino to not have a license.
They won’t honor promos but will say deposit £150 and we’ll give you a 20%, deposit £300 to get a bonus. Nothing for the everyday working man just trying to get you to deposit more and more money with ridiculous wagering. I’ve deposited tens of thousands and they are constantly lying about fake terms and trying to worm their way out of paying bonuses. You ask them for evidence or info “it’s all visible on the site” don’t actually help or direct you in anyway they only care about money.
“We’re sorry you deposited £200 in £50 and not the full £200 so we can’t give you the bonus” even though it only says “deposit £200” not “make a deposit of £200” like other promotions. Some dodgy definitely going on with their casino games, can only make a withdrawal if you earn over £100 on their site, that’s crazy, clearly they want you to lose it and deposit more. I sat and watch a blackjack table for 2 weeks every single day and it was 1 win for every 7 losses and this happened each and everyday, mathematically that’s not even possible and anyone who speaks about about them cheating gets blocked. They randomly choose to refuse you bonuses “at their discretion” “last time was an exception” they never stated it was an exception at the time though. You can ask for evidence and information and they will send you the repeated copied and pasted messages over and over again, ignoring your questions just to get you off the chat. Refuse to escalate or raise complaints and just ignore you, I’m a “VIP member” with over £25,000 deposited it takes me 5 hours to get through to someone on live chat to be ignoring and lied. I have multiple screenshots of their lies and gross misconduct. I even suggested receiving my money back as I was lied to to deposit it and they said “if we add this will you consider the matter closed” then pass me to another “vip agent” who kept saying “he didn’t mean that” “that was a mistake me meant something else” blah blah to get out of paying what they offered me to close the case. I have given you £25,000 to be treated with lies and misconduct is crazy, I will defer as many people as I can from this site because they will manipulate against you just for more money. Definitely something of a scam going on with this site it’s obvious from their repeated behaviour.
There are plenty of other reliable casinos out there

UPDATE
was told this was being passed to their legal team which has now resorted to them removing the “VIP chat service” and then telling me to contact their customer service team😂 literally pushing my “escalation” further down the line instead of making it more important, please do not use this site they cannot be trusted. They have no legal association like IBAS or anyone to verify/dispute money they owe customers. Do not use them under any circumstance, they can just steal your money and refuse to pay you with no way of fighting it. They clearly use no 3rd party for disputes because this is an illegal company that scams people. Again I have used this site for 2 years now depositing tens of thousand, I’m hoping others don’t fall under this disgrace of a situation.
Plain as the eyes can see😂 “conclusion” you mean you stole my money and refused to offer any 3rd party disputes or any information regarding legal action. Clearly acting illegally to steal money then close the account because “the terms and conditions says so” I have multiple instances where you didn’t even follow the “terms and conditions” laid out on your website. I’m sure I’ve shared with enough people to defer the use of your illegal scamming site.

29 December 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello,

We’re sorry to hear that your experience on our website did not meet your expectations. We are committed to providing a positive user experience and take all feedback seriously.

We note that this case has now reached a conclusion. While we understand that the outcome may not have been what you hoped for, please be advised that all relevant information related to this matter is outlined in our Terms and Conditions.

Best regards,
KatanaSpin Team

Rated 3 out of 5 stars

Everything is fine but the major issues…

Everything is fine but the major issues with withdrawal it's been 2 days still the withdrawal is not arrived in bank it might come but why late they don't wait while deposit but take time to withdrawal 🥴🥴

28 December 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving. Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

Do not use this casino site the will…rob you they use a wallet called mopu wallet it goes into pending then it gets cancelled but your money does not go back into your account they are thieves

Do not use this casino site the will rob you they use a wallet called mapou wallet it takes your money from bank account and then doesn't add it to your casino account and your money has gone just like thst and you have to jump through hoops and you have to prove this by showing bank account even though its canceled at there end be very aware

1 December 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi Jonathan,

We are sorry to hear that this is your opinion of our site. Thank you for your review and for sharing this with us.

Please note that we had been in contact ever since this has been reported and are still waiting for a proper proof of payment, so that we can trace the funds.

We would like to once more remind you that we cannot speed up deposits, nor can we cancel them. We have also not received the funds and have offered help. Please reach out again, once you would like to take this further.

Best regards,
Katanaspin Team

Rated 5 out of 5 stars

Really good site with quick withdrawal…

Really good site with quick withdrawal times and very helpful when needed definitely recommend

12 November 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hey Ryan!

Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

I think the staff make you feel …

I think the staff make you feel comfortable and very helpful full and go out of your way to help you

4 November 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

It is a pleasure for us to indeed make you feel comfortable and cared for, thank you for noticing it! We try to help when we can or provide a useful advice.

We wish you all the best and are very happy to have you as a member,
KatanaSpin Team

Rated 5 out of 5 stars

Good website

Quick, concise customer service and high quality gameplay. 10/10

2 November 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

Thanks for the 10/10 review! We will continue to improve and are glad to see that our players notice and appreciate our efforts.

We are glad to have you and wish to see you again soon!

Good luck and best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Games with benefits

Games are fun and if you’re lucky you have the opportunity to win some great prizes,if you have any problems you can get help from online chats and they do their best to help you out with your problems or anything else that you need to talk about

BFG1969

19 October 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi Frank!

Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

Playing Gold of Sirens but you are not…

Playing Gold of Sirens but you are not paying winning spins, thieves and scum

19 October 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello!

We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.

Please note that it is a game of luck and we wish you all the best going forward.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Great payout

Great payout

18 October 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello Kristy!

Your kind words mean the world to us - thank you for your fantastic review!

Best regards,
KatanaSpin Team

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