I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more
Company replied
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when... See more
Company replied
Company details
Written by the company
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contact info
Manchester, United Kingdom
- sales@katchme.com
- katchme.com
3.3
Average
577 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really pleased with the items I ordered…
Really pleased with the items I ordered and received. Customer service was great (response times on the questions I raised was quick), and customer care was appreciated
31 January 2024
Unprompted review
Reply from Katch Me
Dear Sandra,
Thank you for choosing us and we truly appreciate your feedback! Your satisfaction is our top priority and we’ll continue striving to provide exceptional products and services.
We're delighted that you liked the items and customer service.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team, Katch Me
Returns
Been emailing to return my item and haven’t had a reply all weekend? Why make it so difficult to try and return a parcel starting to think it’s all a scam?!
22 January 2024
Unprompted review
Reply from Katch Me
Dear Emily,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Absolute disgrace - DO NOT BUY
Absolute disgrace, parcel never arrived and emailed them to explain, they asked me to complete a lost package form. A form which asks for details such as when the package was sent, proof of this , tracking numbers, how they sent this i.e. first class , second. They refused to complete this due to laziness, leaving a heavily pregnant customer out of pocket, stressed.
22 January 2024
Unprompted review
Reply from Katch Me
Dear Gemma,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us and found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Great customer service
I ordered a item of clothing that I needed to send back because it didn't fit, after reading the reviews I was very sceptical about them replying or receiving my refund, I emailed and within a few hours I had a reply with my returns label, they also offered for me to keep the item and order something else from the site for the same price of my order which I declined, my order was tracked back to them and within a total of 5 days I had my money back in my account thank you Sammy.
15 January 2024
Unprompted review
Reply from Katch Me
Dear Danielle,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the customer service. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Pleasantly surprised
I ordered a co-ord from here for my Mum and the delivery was up to 14 days. I didn't realised it was shipped from another country as thought it was a UK site. I didn't receive an email stating it had been dispatched so I chased it up and they responded promptly sharing the tracking numbers. I was pleasantly surprised by the item, very nice and my Mum likes it. 4 stars purely because I had to chase for the tracking. :)
2 January 2024
Unprompted review
Reply from Katch Me
Dear Kursed,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry that you are not satisfied with the tracking process and we will upgrade this aspect. Thanks for feedback. We're delighted that you liked the co-ord. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Rip off company
Worse company I have ever bought from. They sent me completely wrong item, and after 3 emails of trying to make me buy it at a reduced cost?? Finally sent me a return label, and then tried to charge me for the return? Thankfully I paid by klarna and after 4 weeks of dispute finally paid nothing. Absolute joke of a company, I would stay well clear!
1 December 2023
Unprompted review
Reply from Katch Me
Dear Kathryn,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I would actually never buy from this…
I would actually never buy from this company again.
Ordered a dress it came out small. I then tried to send it back through emailing them for my returns they kept trying to offer me a percentage or half my money back when I just wanted to return for a full refund. I sent the item back 3 weeks ago now and they haven’t refunded me a thing. Defo do not recommend.
1 January 2024
Unprompted review
Reply from Katch Me
Dear Ozlem,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Rubbish customer service and quality
On Black Friday I ordered 4 dresses. All looked beautiful and I’ve seen them on ads for a while now so thought I’d try them, all around £28.99 each which is definitely not the cheapest I’ve ever paid for a dress so I was expecting decent quality. One of them was actually out of stock so I got refunded for that and the other 3 wow the quality was shocking! The white dress completely see through, the black dress was ridiculously short and the arms too long! And the red dress was way too revealing crossed open drawstring all the way down the front which when I tightened it up it was too short! Very misleading pictures. I then requested a refund where I was offered a 30% refund! Then a 50% refund when I declined that , back and forth for weeks on replies it’s like they wanted me to just forget about it! I’ve just today got a refund luckily I could track that it was delivered back to them because they weren’t going to immediately refund me. They actually had to ask me what it was I’d sent back they didn’t even know! Don’t even bother save your money x
20 December 2023
Unprompted review
Reply from Katch Me
Dear Hol,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Do NOT order from these scammers!!
Do NOT order from these scammers!!! My daughter bought a dress, and it didn’t fit so was sending it back. When she emailed them for returns info, they said they would give her 30% off if she kept the dress!!! I sent it back myself and they ‘have never received it!!’ So I never got the refund!!! A total disgrace of a company I would NEVER order from them again and I will tell everyone I know to never order from them either! Be warned…it will happen to you too!
30 September 2023
Unprompted review
Reply from Katch Me
Dear Ellie,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Only order if you are willing to keep
Only order if you are willing to keep, I returned an item and my refund never came through even after raising with them
3 November 2023
Unprompted review
Reply from Katch Me
Dear Robin,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Placed two bodysuits
Placed two bodysuits. I have not yet worn them but the quality is really nice and I am excited to get them washed and wear them soon!
5 December 2023
Unprompted review
Reply from Katch Me
Dear Tyra,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the bodysuits. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had a little problem with my recent…
I had a little problem with my recent order and I got a solution so fast. Bell did a great job in helping with my order and she was swift about it. Thanks Bell and KM
3 December 2023
Unprompted review
Reply from Katch Me
Dear Lily,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
This is my 2nd from katchme
This is my 2nd from katchme. The first was a black jumpsuit this one is dark Grey. I absolutely love everything about these jumpsuits. I constantly look for something like this and have found some that are just mediocre but this one is on another level. It' snatches you in and shipping was really fast..
5 December 2023
Unprompted review
Reply from Katch Me
Dear madde,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the jumpsuits. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I needed to cancel my return and send…
I needed to cancel my return and send it back via a different posting method, Sammy on customer service was very helpful and prompt! Never had an issue with customer service and always use the emails, which is always responded to within hours even at the busy time of year. Thank you!
10 December 2023
Unprompted review
Reply from Katch Me
Dear Cattie,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
It's was okay I should bought medium…
It's was okay I should bought medium size instead of small size maybe next time, besides that everything is really surprising me ~
3 December 2023
Unprompted review
Reply from Katch Me
Dear Demic,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our product(s). Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Love the quality of its sweater it’s…
Love the quality of its sweater it’s soft and nice color. I was surprised it was shipped quickly I will be buying more stuff from Katchme
8 December 2023
Unprompted review
Reply from Katch Me
Dear Fanny,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our sweater. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
When I got the top from katchme I think…
When I got the top from katchme I think I actually got a size to big AND IT STILL WORKS. This thing is insanely comfortable and hugs me perfectly. Super cute as well! No way to stop ordering I think
6 December 2023
Unprompted review
Reply from Katch Me
Dear Debbie,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our top. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Tried the topest selling jumpsuit
Tried the topest selling jumpsuit
best thing ive ever gotten
snatches me up to the max (size down)
could it be possible to get yellow or light pink color tho xx
3 December 2023
Unprompted review
Reply from Katch Me
Dear Harry,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our jumpsuit. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ordered a coat
Ordered a coat, after 2 weeks of no delivery date I emailed and found out they did not have it in stock but they It took for me to email to find this out. They gave me an option of 3 coats so I chose one and asked for a delivery date as I wanted it before Christmas and have had no reply. Terrible customer service and company!
4 December 2023
Unprompted review
Reply from Katch Me
Dear jake,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Scam
I ordered a long puffer coat on the 3rd December. I never got an email to say it had been dispatched so I emailed and asked and there reply was that it was out of stock and the warehouse no longer replenish it. I understand things like this happen however, they never contacted me to tell me I wouldn’t have found out if I didn’t email myself. And they are ignoring my emails about a refund. So that is £40 of mine you have and I still have no coat!
3 December 2023
Unprompted review
Reply from Katch Me
Dear Grace,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
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