Kate Barton Reviews 

205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, beautiful fabrics, and well-made items, often noting their comfort and stylish designs. Many reviewers highlight the speedy and prompt delivery, with items arriving well-packaged. The customer service is frequently described as helpful and excellent, especially in resolving queries or issues. Many customers are delighted with their purchases, often becoming returning customers and recommending the brand to others. However, some customers also noted that sizing could be inconsistent, occasionally needing to return items that were too big or long, or choosing to size down for a better fit.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the good quality linen, great design,... See more

Quality

Consumers consistently report positive experiences with the quality of products, highlighting good quality... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speedy and prompt arrival... See more

Order

Users describe ambiguous interactions with order, with some consumers reporting easy ordering processes,... See more

Customer service

Customers consistently report positive experiences with customer service, often highlighting their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a personal touch to everything the company does... ordering my most recent item at a pop up shop the.two ladies there were absolutely wonderful, nothing was too much trouble. Kate Barton clot... See more

Rated 5 out of 5 stars

Delivery was speedy. Dress was absolutely beautiful, so well made. Unfortunately it didn’t suit me & I had to return. Return process was simple & received refund quickly. Will be purchasing from Kate... See more

Rated 5 out of 5 stars

Kate Barton clothes are always great quality with lovely fabrics. They have a select number of styles that quickly become firm favourites. All orders are delivered swiftly and returns are straightforw... See more

Company replied

Rated 5 out of 5 stars

It’s always a pleasure when I receive a parcel from Kate Barton. Quick delivery and great customer service if you have any questions or concerns. The items are of good quality and I simply love the... See more


Company details

  1. #209 of 600 best companies in Clothing Shop

Written by the company

A considered, multifaceted, everyday wardrobe - designed for life, by Kate.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(205)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied customer

Fabulous quality, easy to wear, delivered on time. I have 3 of these dresses, all in entirely different fabrics and they are my go to wardrobe item.

22 September 2025
Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery. Excellent quality clothes. Perfect!

19 August 2025
Kate Barton logo

Reply from Kate Barton

Dear Judith,

Thank you for taking the time to write a review about your recent purchase form us.

We are so glad to hear that you think your new Molly Top is of excellent quality and that it is perfect for you.

We are delighted that your order arrived quickly and that it was a fast and efficient service.

We hope you have enjoyed wearing your new top whilst we still have some summer left.

Please let us know if you have any questions which we would be happy to help answer for.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Easy to order

Easy to order, the item arrived well packaged and promptly. Gorgeous dress that fitted perfectly, I felt great wearing it and had many compliments.

21 August 2025
Kate Barton logo

Reply from Kate Barton

Dear Catherine,

Thank you for taking the time to leave a review about your recent purchase from us.

It is so nice to hear that you found our website easy to order from and that your order arrived promptly and well packaged.

We are so happy for you that the Coat Dress fits perfectly and that you have received so many compliments wearing it.

We can't wait to show you the new AW'25 version which is coming soon.

Please let us know if you have any questions which we can assist you with.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

A super pair of jeans in a very soft…

A super pair of jeans in a very soft denim. They are great for the autumn and holidays and a llvely soft shape. Very easy to wear, and the quality seems to be good.

21 August 2025
Kate Barton logo

Reply from Kate Barton

Dear Mr and Mrs Ashworth,

Thank you for taking the time to write a review about your recent purchase with us.

It is lovely to hear that these will be great for Autumn and holidays and you love the shape of our Lily Trousers.

So glad that you like the softness and the good quality of the fabric.

We hope you enjoy wearing form many years to come.

Please feel to contact us if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team

Rated 4 out of 5 stars

Easy to use website

Easy to use website. My dress was as described and arrived quickly. The parcel has no plastic. So all was great. Would not hesitate to buy from them again.

21 August 2025
Kate Barton logo

Reply from Kate Barton

Dear Tuliplover,

Thank you for taking the time to leave a review about the order your recently placed with us.

We are glad to hear that you found our website easy to use and that your order arrived promptly.

We are delighted to know that you feel the description matches the Denim Phoebe Dress you bought.

We can't wait to show you the new AW'25 collection which launches in the next day or so.

Please reach out to us if you have any questions, which we would be happy to answer for you.

Thank you for your support.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Beautiful clothes

Beautiful, quality clothes. Lovely colours.
Great customer service.
Will define buy again.

20 August 2025
Kate Barton logo

Reply from Kate Barton

Dear Jill,

Thank you for taking the time to write a review about your recent purchases from us.

It is always lovely to hear that a customer is happy with the items she has ordered from us, and that the clothes are beautiful and of good quality.

Thank you for your kind words about our great customer service - it means the world to get that feedback.

We so look forward to showing you are new AW25 collection which we aim to launch in the next week or so.

If you ever have any questions, then please do not hesitate to contact us for help.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Great company and service.

So far doing everything well. So glad I found you.

19 August 2025
Kate Barton logo

Reply from Kate Barton

Dear Freddie,

Thank you for taking the time to write a review about your recent and first purchase with us.

It is always great to hear that a new customer is happy with the service. We are thrilled that you found us!

We hope you enjoy wearing your new shirt and very much look forward to showing you our new AW25 collection which we launch in the next week or so.

In the meantime, please let us know if you have any questions or queries, which we can help answer for you.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Quality product and service

, quality product as described, arriving promptly

19 August 2025
Kate Barton logo

Reply from Kate Barton

Dear Marian,

Thank you for taking the time to leave a review for the order you recently placed with us.

We are delighted to hear that you are pleased with your new Pintuck Dress and think it is a quality product.

It is always reassuring to know that customers have happy with what they have ordered and feel they have an item as been described on our website.

It is always positive knowing Royal Mail delivered it quickly.

We hope you enjoy wearing the dress for the rest of this season.

In the meantime, please let us know if you have any questions which we can help answer for you.

Kind regards,

Arabella

Rated 3 out of 5 stars

Denim Workwear trousers

I ordered denim workwear trousers as not ordered from this company before and they looked really nice
However they came up quite large to size so had to return. I would have exchanged for a smaller size but exchanges are not offered
Also costs to return plus a charge deducted from the refund
All in all a costly experience to try on a new brand
I’ll stick with my Sahara brand as always a perfect fit and a similar price
Disappointing

8 August 2025
Unprompted review
Kate Barton logo

Reply from Kate Barton

Dear Sue,

Thank you for taking the time to review your recent purchase with us.

We're sorry to hear that the Workwear Trousers you received were larger than expected. We aim to provide as much information as possible on our website to help guide customers with their purchases. Each product page includes a Size Guide with specific measurements for that style, allowing customers to compare these with their own measurements to choose the best fit.

We also appreciate your feedback regarding our exchange process. The £2.50 return fee helps cover the postage cost for returning items back to us.

We understand this may have been a disappointing experience, and we truly value your feedback as it helps us improve.

Please let us know if you have any questions which we would be happy to answer for you.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Very Happy Customer

My parcel arrived so much quicker than I would have expected and was beautifully wrapped. The dresses are so comfortable and stylish on and love the fact that they all have pockets.

23 July 2025
Rated 5 out of 5 stars

Lovely styles, great quality …

Kate Barton clothes are always great quality with lovely fabrics. They have a select number of styles that quickly become firm favourites. All orders are delivered swiftly and returns are straightforward. Love their clothes.

22 July 2025
Kate Barton logo

Reply from Kate Barton

Dear Mrs Abbot,

Thank you for taking the time to write a review about your recent purchase with us.

We are is always nice to hear from a returning customer that they feel our clothes are of great quality and we have lovely fabrics.

It is great to see that you came back for another Molly Shirt in Linen again this year.

It's reassuring to hear that your order was delivered swiftly and returns are easy.

Thank you so much for your positive feedback - it means the world to us.

We very much look forward to seeing you again.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Loved the trousers

Loved the trousers. Great style and well made. Good fit

21 July 2025
Kate Barton logo

Reply from Kate Barton

Dear Jayne,

Thank you for taking the time to write a review about your recent purchase from us.

We are delight to hear that you love your new Hector Trousers.

It is always a pleasure to receive such positive feedback about what a great style and good fit and how well made these Trousers are.

We hope you enjoy wearing them and very much look forward to seeing you again soon.

Kind regards,

The Kate Barton Team

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