When I purchased these I first got a confirmation email, the day after I received another email saying 1 sheet out 3 of the deer pattern, the gnome book and all 3 of wild animal were out of stock. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have only just discovered this company as they now stock my favourite (Pink ink Design) stamps. Website is easy to use, products good, delivery by Royal Mail & arrived promptly. I purchased the m... See more
The choice of designs attracted my attention - many different ones for card making, and the fact that you can purchase a bundle which gives you everything you need to make them. The quality is excel... See more
I keep ordering more 'goodies', even though I think I don't need anything else. I just love every thing I get. It's like Christmas, when the postman hands me my latest package. Great firm, great qu... See more
Company details
- #1 of 11 best companies in Cake Decorating Equipment Shop
- #5 of 53 best companies in Arts and Crafts Shop
- #4 of 57 best companies in Craft shop
Written by the company
Katy Sue Designs, established in 1993 by Sue Balfour and her mother, Doreen, is a leading name in the crafting industry. Specialising in innovative craft products, our focus lies in designing and manufacturing award-winning silicone moulds for cake decorating and high-quality craft products widely used by cake decorators and craft enthusiasts worldwide.
Craft and Decorate with Confidence: Katy Sue Designs 100% Satisfaction Guarantee!
At Katy Sue Designs, we stand by our products with unwavering confidence. Experience the assurance of our 100% Satisfaction Guarantee.
Here at Katy Sue Designs, our mission is to empower crafters and cake decorators of all levels to unleash their creativity without hesitation. We understand the importance of quality and reliability in every crafting project. That's why we offer a 100% Satisfaction Guarantee on all our products.
If for any reason you're not completely satisfied with your purchase, simply reach out to our dedicated customer service team, and we'll work with you to make it right. Whether it's a replacement, refund, or assistance with your crafting journey, we're here to ensure your satisfaction is met, every step of the way.
Craft with confidence and explore our extensive range of high-quality silicone moulds, crafting tools, and accessories. Join the thousands of satisfied customers who trust Katy Sue Designs for their crafting needs. Your satisfaction is our priority!
Contact info
Unit 6 Holman Court, Henry Robson Way, NE33 1RL, South Shields, United Kingdom
- 0191 427 4571
- info@katysuedesigns.com
- katysuedesigns.com
4.9
Excellent
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always first class service
Always first class service. Ordered one day and delivered the next.
28 August 2026
Tri-fold cards with aperture.
I am very pleased with the tri-fold cards with aperture for mounting needlework I purchased. I would like to see a little smaller size, possibly 6 inch square card.
29 August 2026
Have previously ordered from this…
Have previously ordered from this company with no issues. Would love to see a new range for Ramadan, Umrah and Hajj in the peel off stickers selection. Hopeing this can be done in the very near future!
29 August 2026
It was so straight forward
It was so straight forward , order 2/3 days later it comes through your letter box , so easy .
28 August 2026
Always pleased with quality/choices
28 August 2026
Helpful video
The item I ordered had a video on the website showing how to put the card together.
28 August 2026
Great service
As always fast delivery of great products. would highly recommend this company
28 August 2026
Sue’s slight seconds mystery box
Products in the recent slight second mystery box were of good quality. I did have a problem as my parcel was delivered and left in heavy rain but Katy Sue Designs Ltd so sorted the problem for me. I will use this company again. Good products and great customer service.
28 August 2026
Katy Sue has a great range of products…
Katy Sue has a great range of products and ideas. Website is easy to navigate and the items arrive very quickly.
28 August 2026
Very happy
I have only just discovered this company as they now stock my favourite (Pink ink Design) stamps. Website is easy to use, products good, delivery by Royal Mail & arrived promptly.
I purchased the mystery box, I particularly liked the demonstration showing what was in the box rather than a generic overview.
28 August 2026
Quality products
Product arrived well packed avoiding bends and folds. Arrived very quickly. Easy to use website. Quality products
28 August 2026
Excellent company to deal with
Excellent company to deal with. Very quick turn around. Fabulous craft products at a sensible price.
28 August 2026
As per usual you get exactly what they…
As per usual you get exactly what they say is in the box even if it may be slight seconds after all this is my second purchase of this kind. definitely good quality and value
28 August 2026
I love the beautiful designs and art of…
I love the beautiful designs and art of flowers, bicycles, Christmas dedigns, floral tributes of every kind. Letting you make lovely cards. I love them and will make more.
27 August 2026
Very fast delivery.
Well as usual excellent service from katysue, very good and smooth transaction, ordered one morning and goods arrived next morning, what can I say fantastic service. Thank you once again katysue and all your wonderful staff.👏👍
28 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.