Kaup24.ee Reviews 

I made an order, chose delivery to the parcel machine, they called me, they said that the parcel was too big and can't be left in parcel machine, the parcel would be delivered to me by the Dpd courier, the money for the order was returned, they told me to pay the order to the Dpd courier upon receipt, Dpd said that there were no parcels for me, Kaup24 told me sorry, there was some mistake, your order was returned to the seller of the goods. Thank you kaup24 for my wasted time and nerves

The worst experience I have had buying in an online store, I ordered headphones through this local page so I expected to receive them in a short time, the estimate was a maximum of 7 days, after this time, I do not receive any type of updates, when I call , they tell me that it has been delayed for 7 more days, after this time, exactly the same thing happens, after another 7 days (21 days in total) my order was canceled, they gave me "compensation" of a total of 40 EUR , but this amount can only be used with absurd conditions, for example, for certain items you can only use 20% of this compensation, which does not compensate at all for my lost time and of course, I would not buy anything again in this store

I made a purchase on their platform. Since the product turned out to be of lower quality than I expected, I called and arranged for a return. After returning the product, no one contacted me for some time, and the money was also not refunded. I started reaching out to the platform myself. However, I was told that the product was damaged and the money would not be returned to me. In response to my objection that the product was damaged after I had returned it to the warehouse, I was told that I was supposed to know what would happen to the product after I had returned it and should have packaged it for shipping. Naturally, I was not warned about any of this; no one at the warehouse or over the phone informed me. At the moment, both the product and the money are with the seller, and the last thing the seller told me was, "Unfortunately, I can't help you any further in this situation." From this, I conclude that one cannot count on secure purchases here and I would recommend avoiding this platform.

I will never recommend this store to anyone, I have returned the product within 2 weeks and I am waiting for a refund for months.
I have contacted customer service several times, visited the store, called and written e-mails... nothing helps,
It seems like they just collect our money and don't care.

Seda poodi ei soovita ma mitte kunagi kellelegi, olen toote tagasi andnud 2 nädala jooksul ja pärast vaatamist ootan kuude kaupa raha tagasi.
Olen mitu korda klienditeenindusega ühendust võtnud, poes käinud, helistanud ja e-kirju kirjutanud... miski ei aita,
Tundub, et nad lihtsalt koguvad meie raha ja ei hooli sellest.

Completely irresponsible shop. Orders are always very late, customer service promises to call back but never does. Some products you'll never get etc.
Do not recommend.

Fast delivery. My son loves it.