Kavuus Reviews 7

I ordered a couch in January with a 3 to 6 week delivery date. I still don't have my couch and it's now May. It took ages to get any response from them regarding the delay and now I just get apologetic emails. This company is not reliable, and the way they do business is very concerning.

Took 11 weeks for my couch to arrive, they advertised 5-7. After 9 weeks I had to call every week to get updates, as their order tracking doesn't function correctly.

It arrived with damaged legs, I told the delivery driver and advised Kavuus right away. It's been 8 weeks since they first told me they would send me new leg blocks.

Their customer service is garbage. Their product is fine, but for the cost of the couch and the headache of even dealing with them is not worth it.

I absolutely do not recommend.

We ordered our sofa April 2025, received it July 2025. We noticed that one arm had less padding in it than the other as soon as it arrived. Within a week, they came in and replaced the other arm. It is a comfortable sofa with good padding, but now one of the legs gave out and we have to fix that. Overall, the workmanship is not worth the cost. We were hoping to get a good product made in Canada, unfortunately we did not.

Ordered 2 pieces of furniture in November. Cannot get an answer as to when they will be arriving. Do not trust this company. Nobody replies to questiins

Don’t buy there.
No customer service, no one can help after the order is made.
The product is not comfortable and they won’t take it back because I paid for a tissu protector.

I’m absolutely disappointed with Kavuus and their customer service. First off it took a very long time to get my sectional. I ordered it early spring and it didn’t arrive until mid September. Secondly I ordered the “apartment sectional” but when it arrived it was a full sized couch, in fact it was longer than the full sized couch I bought at Mobilia, which did not fit in my townhome. I was told by the driver I’d have to refuse it. The driver took pictures to show the company it could not fit. When I reached out to Kavuus, I was told I’d have to pay all shipping cost, fuel ect…that amounted to over $1000. That’s 1/3 of what I paid for the couch. They’re advertising is also very very misleading. Right on the website it says “hassle fee returns, find your dream furniture or get your money back”. That statement is completely false. You don’t get all your money back and then they rely on a return policy that is buried in their website that completely contradicts what is advertised. Do not buy from them, if you have any issues at all, you will not get your money back. Terrible experience.

I can't stop talking to my friends about this super nice flex office chair that I got from them! And it was delivered straight to my address! Their prices might not be the most affordable but their service is excellent.