I placed an order for a hoodie
I placed an order for a hoodie and leg warmers on the 23rd of July, I wasn't receiving any updates about the order for a few weeks so I kept waiting because sometimes shipping and preparing an order can take a while.
I emailed on the 9th of August to ask about my order because I haven't received any information.
I received absolutely no response
I kept waiting and I was looking at the shop app which connects to these small businesses sometimes, and I went to my order and accidentally marked it as delivered so I unmarked it as delivered.
I think that because I unmarked it kawaii envy finally remembered about my order because it was CANCELLED the next day on the 13th of August.
I was so annoyed because I didn't get any customer service response, no help and was waiting weeks for my hoodie to not get it in the end.
And I actually lost money because if currency exchange when I got my refund so it was a MASSIVE WASTE OF TIME.
Also their social medias are completely inactive from what I've seen since they last posted in 2025 December, so I doubt you can even get a response through there.
Overall just terrible online store, the clothes are actually pretty but what's the point of pretty clothes in your can't even get them, it's worth finding a more trustworthy site.