I always love ordering directly from Kayali because they truly make the packages look so beautiful and they ship QUICK!!! I always get my deliveries ahead of time. As for the items - Yum boujee Marshm... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying through the actual website is easy and they package things beautifully. We used to buy the larger bottles, but had problems with the atomizer which seem to be a nightmare to get a refund or rep... See more
Company replied
Shipping was great; turnaround time was amazing and everything was well-packaged. I purchased Vanilla 28, Boujee Marshmallow and Pistachio. They are all so good! They are staples in my collection n... See more
Company replied
My first time buying Kay Ali I got the Cleir Majesty Rose Royale I smelled another scent the one in the pink bottle on a nurse at work and I loved it ! So I decided to order this one and I order anot... See more
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Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.1
Great
542 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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My caramel perfume came broken i cant…
My caramel perfume came broken i cant even spray
28 September 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that your fragrance arrived broken.
Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you.
Thank you for your patience and for bringing this to our attention. Your feedback means a lot to us, and we’ll make sure it’s shared with the relevant teams.
With love,
KAYALI Customer Care Team
Fragrance does not last very long.
6 October 2026
Reply from KAYALI
Hello Idalia,
Thank you for taking the time to review your KAYALI experience.
We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments.
Kind regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
The delivery was prompt and…
The delivery was prompt and flawless.package was received in great condition.
6 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Im SO in love with Fleur Majesty
Im SO in love with Fleur Majesty , had to grab it on the 30% off sale , love the bling decorations , this co is so lux and gorgeous just makes me happy. This one & VCRS and YBM will forever be in my top 10 of all time. Thank u Mona for blessing us with these true gems. 💎
6 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My favorite perfumes Great discount fast shipping
Great discount fast shipping, great packaging, and lovely scents
5 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Love a good smelling fragrance
I had previously purchased a bottle of the boujee marshmallow parfum and absolutely loved it. Received a lot of compliments on the scent.
6 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Musk 12
Musk 12 is such a beautiful and comforting scent. The shipping was fast and the packaging was secure. This is my first full bottle purchase from Kayali and I’m very happy with the fragrance!
6 October 2026
Reply from KAYALI
Hello Anna,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello Kelsey,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello Cristal,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello Melissa,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My parcel was delivered at a wrong…
My parcel was delivered at a wrong address and I have not received any refund or support.
8 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that you haven't received your order.
Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you.
Thank you for your patience and for bringing this to our attention. Your feedback means a lot to us, and we’ll make sure it’s shared with the relevant teams.
With love,
KAYALI Customer Care Team
All the perfumes smells great however…
All the perfumes smells great however im not giving 5 stars because they dont last much and Sillage is not there
26 September 2026
Reply from KAYALI
Hello Stepany,
Thank you for taking the time to review your KAYALI experience.
We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments.
Kind regards,
KAYALI Customer Care Team
Perfume arrived well packaged and safe…
Perfume arrived well packaged and safe in a timely manner. Plus it smells absolutely amazing.
5 October 2026
Reply from KAYALI
Hello Jill,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I still haven’t received my products
I still haven’t received my products, and the delivery is now significantly delayed. Could you please cancel my order and issue a full refund? Please confirm once this has been processed. Thank you.
5 October 2026
Reply from KAYALI
Hello Kirti,
Thank you for taking the time to share your experience. We are truly sorry for the delay in delivering your order.
Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you.
Thank you for your patience and for bringing this to our attention. Your feedback means a lot to us, and we’ll make sure it’s shared with the relevant teams.
With love,
KAYALI Customer Care Team
Delicious Fragrance :P
Everything went great! The only downside was that the little mirror that came with the lip balm holder was broken in the package. The fragrances were absolutely delicious! People compliment on them all the time
27 September 2026
Reply from KAYALI
Hello,
Thank you for taking the time to review your KAYALI experience.
We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments.
Kind regards,
KAYALI Customer Care Team
Easy online experience & fast shipping 🥰
2 October 2026
Reply from KAYALI
Hello Toni,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
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