While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Kayra Rug has founded as a small enterprise in a small historical bazaar made by Ottomans in Kayseri 80 years ago, selling handmade rugs. During first foundation years, the trade with tourists has mostly covered its trade portfolio but as years passed, the trade with tourists has grown and Kayra Rug has taken its place in the other field of rug business. Kayra Rug has discovered earlier than its competitors that the global trade has turned its way into the e-commerce and it has adopted its platforms into the e-commerce in 2000s for a better customer relationship and appreciation. During this adoptation, Kayra Rug has worked perfectly and neatly like weaving a rug. Until 2005, Kayra Rug has continued its e-commerce activities with its local business. After this year it has completely shifted all of its activities towards e-commerce and added different home textile materials into its product portfolio. From this year on, Kayra Rug has continued its persistent progress to become the most preferred and the most advanced e-commerce company in Turkey. Today with its 80 years of experience, background, and technology-driven techniques, without compromising the service quality and customer appreciation, the continuously growing Kayra Rug has been drawing attention with its different style. In addition to become a corporation in 2020, Kayra Rug has been keeping its highest standarts at customer satisfaciton, sustainability and community good for decades. We keep going on our way with the principles of hard working, honesty and strive. Kayra Rug is aiming to be a big company in Turkey and world by enlarging its business volume and area while keeping up with the latest developments and technologies.
MİMARSİNAN OSB 1. CAD. NO 16 MELİKGAZİ KAYSERİ, 38350, Kayseri, Turkey
This rug is so gorgeous! I'm am beyond happy with it. Shipping was super fast and the sizing and colors are correct. The quality is even better than expected, it's also very clean. I will definitely purchase from this seller again.
I have been really patient with this company as I have been ordering from them since 2019.
Ordering through their new site (kayrarug.com) is a big mistake and I was compelled to write this review (my first in Trustpilot as a matter of fact!)
I have an out of stock order that took over 2 weeks for a refund. And it was not even my mistake. Item was out of stock but did not notify me about it so I needed to make follow ups as to why nothing is shipped (my client sure got frustrated for that delay!). Rug was not available but did not even care to contact me about it. Sent 3 emails asking for a refund but left unanswered. I needed to find their Whatsapp and took 2 follow up chats before they give in for a refund. How's that for customer service and customer satisfaction? I wonder if they'll even get back to you if you ask for a refund for a purchase you are not satisfied if they don't even bother to communicate about an order that is entirely their mistake.
Then another order after that for an important client took around 15 days delay only to know they shipped it to a wrong customer. Imagine the frustration my client will feel about this. Not even an apology from them and instead asked me to contact the person they shipped the rug to so that person can forward the rug to the correct customer (seriously???) Now I am waiting for a refund. Will escalate to PayPal dispute if they ignore this again.
And all this experience considering I have been their customer since 2019 through their Etsy stores (they actually have a lot of Etsy stores which is actually against Etsy rules). Shipping to wrong customers has happened several times in Etsy but I have been really patient because they are really responsive in Etsy and process refunds immediately. This is expected because they are governed by Etsy rules and Etsy is a great company in making sure their platform is a safe place for buyers. Now that they have their own website, expect a different experience and a different treatment regardless of whether you're a long-time or first-time customer.
Save yourself a headache!
I love their rugs! This is my second purchase and they do not disappoint…..the photographs show very accurately exactly the state of the rugs. The delivery is incredibly quick as well!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
