Fantastic company. I ordered two Namuna, Nkuku Wooden trays to use as tops for two round tables. On arrival one of the trays was slightly damaged, however I contacted Kayu straightaway and they repl... See more
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Great company to deal with. Customer care excellent, will literally go out their way to help. Personally delivered an item to me as I was recovering from an operation so I could not drive to collect... See more
This has to be the best furniture purchase I have ever made. The sideboard is truly beautiful and is a perfect addition to my living room. I was drawn to it from when I first viewed it online, and on... See more
The items received were well packed(important as they are fragile!) and were delivered quickly. Unfortunately one of the items was the incorrect colour- not this company’s fault but their supplier who... See more
4.8
Excellent
137 reviews
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A beautiful amber evening glow
I ordered amber glass tea light holders.
They came really well wrapped up so arrived in perfect condition and they are stunning! The evening glow for my bath is superb and very relaxing. I love them.
6 August 2025
Great service
We purchased two mugs which were a good price, delivered next day and very well packaged ensuring they arrived in perfect condition
22 July 2025
My first experience of buying from Kayuhome
My first experience of buying from Kayuhome, unfortunately a little disappointed after buying a bench and paying for the stated delivery when purchasing, to then be told I have to pay more for the delivery (extra £20) as they had made an error and the cost I paid wasn't enough to cover. As I'm a first time buyer, I think the cost should of all been absorbed their end, to make a good impression - won't be going back.
6 May 2025
Reply from Kayuhome
Dear Angela,
Thank you again for your order for the garden bench and for taking the time to leave a review. I'm sorry to learn that you were not happy with the delivery charge.
As you mentioned, the delivery charge shown on our website when you ordered the bench was incorrectly priced at £12.50. We have been able to send similar items with Fedex in the past but we were unable to book your delivery with them this time as the bench was too large and heavy for them to accept.
We therefore had to send the bench with a specialist delivery company who provide a 2 man service for larger items. The price they quoted for this was just over £55.00. My staff didn't feel they should charge you the full delivery cost but asked if you would cover part of the extra cost at £20.00. They thought that this seemed a reasonable compromise at the time and I was happy to back them.
In retrospect I agree that it would have been better for us to absorb the full additional cost as a goodwill gesture.
We have now adjusted the delivery charge on our website for the bench to more closely reflect the actual cost of delivery so that this issue does not arise again in the future.
Under the circumstances I can understand your reluctance to buy from us again but I do hope you will give us a chance to provide you with our usual excellent service in the future. Please feel free to contact me directly if I can be of help.
Kind regards,
James Cottrell
Director, Kayu Home
Jewellery box.
I bought a beautiful box made out of brass and glass from Kayuhome. I am very happy with it!
31 March 2025
Lovely product arrived quickly
Lovely product arrived quickly, well packaged and is exactly as described. Good communication throughout purchase/ delivery process. Would recommend.
13 March 2025
Beautiful elm bookcase
Very pleased with my beautiful elm bookcase which was exactly what I was looking for and luckily reduced in price. It was delivered quickly, placed where I wanted it and the delivery guys even unwrapped it for me and took the packaging away.
27 January 2025
Nice item quick delivery
17 January 2025
First time I ordered from Kayuhome
First time I ordered from Kayuhome - excellent customer service - informed of despatched - tracking etc - would recommend and use again
20 January 2025
Messaged to see if something was in…
Messaged to see if something was in stock. They said they would check the warehouse and get back to me. Didn't expect a response but they did message me and had what I wanted. Very pleased
16 January 2025
Excellent from ordering to delivery
Excellent from ordering to delivery, with regular updates!
9 January 2025
Nothing but praise.
Excellent communication. Prompt delivery. Absolutely no problems. Delighted with our purchase.
9 January 2025
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